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"We had our basement waterproofed by Baker's. It's been bone-dry since. We did have one piece of equipment fail within a month of the installation, but it was a third party dehumidifier that was just a dud I guess, no fault of Baker's. I texted the project manager about it on a Sunday. I expected a response the following week. He got back to me within the hour. The equipment was removed and replaced within a couple days. Everything great since. I would highly recommend Baker's, but specifically our project manager Nathan Goddard and the head guy on site Daylan. Can't remember his last name, but he's got a long beard and did a great job. Thanks to both of them and the rest of the guys."

"Successfully completed the job! Basement is dry. A warning about the amount of mess and leftover dust would have been nice, but overall, a job well done."

"Robert Yoder came to my house to do my yearly check up today 10/14/2025 He was such a nice out going person and very pleasant to talk to. He was very detailed on what he did and took pictures of what he did. He must of asked me 10 times if I had any questions or concerns ( as he was going through all the stuff that he did) about anything, which showed he really cared about me (the consumer) and his line of work that he does. You can tell that he is very passionate about his job.Thank you Robert for your customer service Sincerely K.E."

"Mike and his crew were fantastic to work with. We had a variety of projects that were interconnected with replacing an old driveway, and they handled all with great expertise. Communication and responsiveness was also excellent. We've received numerous compliments on the quality of the work. This is the 2nd time we've worked with this company and have been very satisfied both times."

"John does exceptional work, and is very knowledgeable, punctual, and fair. His work is of the highest quality - so much so that we asked him to come back and remodel a second bathroom. Both jobs turned out even better than expected. One of the things we liked most was that John LISTENED to what you wanted and figured out a way to get that done. We will call John to do any of our future needs."

"job was done in a timely manner, however was not done in a professional workman like manner, Which the contract states it would be done. When the estimator came he explained what would be done to eliminate water issue. When we asked how does water get removed outside and how they would undermine stairs and walls he simple stated the installers will go over that with you when they come. The installers said they would be channeling under the step and walls, which are only 2 1/2 inch walls. The last step was also a simple channel as well. More time consuming perhaps, when you charge $3000.00 more than another contractor, homeowners are believing they are getting a professional job! They cut her stair runner instead of peeling it back so it could be glued back down. she needs replace whole runner now and company could care less including there estimator! sheetrock replacement also more expensive because took a hammer to the walls instead of saw zall,nice straight lines! also have photos."

"The crew that put piers under our house was in a rush, begining to end spending just under 3 days putting in 13 piers on a very deep foundation in clay and rock soil in poor weather; the 14th and 15th piers they were unable to install. There are also two locations where 2 days afterwards the soil had settled several feet bellow it's original level. Both the sides and the back yard were left very uneven and covered in raised excavator tread marks. On one side wires that need to be covered were left exposed and wires that need to be exposed were covered. They caused property damage to us and both neighbors on either side of us at a distance well beyond how far we were advised to remove our belongings from the site. It took a week from initial complaints to have the job inspected. It took another week to have Keystone come out to fix one of our neighbor's lawn. This second crew was not instructed in what they were there for; I had to explain it. They had to come back at a later time to do the work. Even then they did not bring grass seed as promised by the project manager and did not fully remove the dirt across our property line or fully flatten the area. My husband and I gave up and are repairing their lawn ourselves. Keystone does not seem to have a system for following up or reparations. Very little was communicated to us throughout this whole process without us initiating communications."

"The salesman recommended a surface drain in the back yard to keep water from comming into the house. They dug with shovels but did not follow a chalk line resulting in an unbelievable jagged mess filled with stone. I cannot cover it so I have to look at this mess everytime I want to go out into my back yard or patio. Not to mention how difficult it is going to make lawn mowing. Then they connected and buried a rainconductor hose going down the side of the house to the front yard. Heaped rock and clay and dirt, literally heaped! Threw grass seed and straw on top and called it a day. Called managment and was told by a supervisor that this is how they do it, "we don't did straight lines" our yard looks like a war zone. Customer service does not exist, once they have your money you are history."