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"I hired TerraFirma Foundation Systems to level my home, expecting a professional job with clear communication, but the entire experience has been incredibly disappointing and costly. From the start, I hired the company to level the floors in my home, specifically to address a nearly 3-inch dip in my kitchen area, a 13x10 room. Yet after they “completed the job,” I still have a 1.5-inch dip in the center of the kitchen, and a corner of my home/kitchen that sits half an inch higher than it should be (above 0%), creating a full inch rise from the living room to the kitchen. Now they’re saying that leveling the kitchen wasn’t included in the original scope, blaming the remaining dip on my kitchen island and fridge being “too heavy” and lacking proper support—an issue they failed to identify in the initial assessment. To properly address this problem, they’re now asking for an additional $7,500, claiming this work was never part of the original job. This feels like a classic bait-and-switch tactic, and I can’t help but feel taken advantage of. To make matters worse, I discovered that they used an uncalibrated machine during the initial leveling when installing, which raised my house over an inch more than necessary, causing significant damage that wasn’t there before. Partway through the lift, they even asked me to sign a waiver to get my house closer to 0% level, effectively absolving them of any damage caused. The technician stopped mid-lift to show me the damage that was already occurring and warned that more would likely follow if we continued. I agreed to proceed, trusting their assurances and assuming their equipment was properly calibrated. I even pointed out to the technician at the time that it did not look level, and he assured me the machine was correct. Now, they refuse to take any responsibility for the resulting damage, dismissing it as “standard” and providing terms within the contract absolving them—despite them overcorrecting the home. There were also repeated measurement discrepancies, with reports showing one reading and verbal statements/emails suggesting different levels. When I sought clarification, I received vague responses and empty apologies. After all this, and nearly $30,000 invested, my floor remains unleveled. The only resolution TerraFirma Foundation Systems has offered is for me to pay additional money to level the kitchen and to wait for the overcorrected area to “settle naturally”—a process that, according to their technician, could take anywhere from two months to ten years. I hired TerraFirma Foundation Systems to fully level my home, not to leave me with an incomplete job, inconsistent results, and vague promises. If you’re considering foundation work, I strongly recommend looking elsewhere—this company has left me with extensive damage, unexpected costs, and a significant amount of frustration."

"The work was done quickly and efficiently. Darlin and Israel were great to work with. My patio extension is beautiful"

"Very professional staff, and polite. Quality work, and annual inspections ensuring everything is as it should be. We highly recommend this company."

"Great personality, amazing response time quick and efficient with work. Will definitely hire again no questions asked."

"I chose this company because they were willing to give extra attention to amending the soil and included rototilling. The crew was on time, polite and professional. They were helpful in completing tasks, asking how/ what I preferred. When we had trouble programming the irrigation controller, the lead crew member Samuel was able to figure out a wire was disconnected. Thank you so much Samuel…. Overall I felt this company and crew was willing to go the extra mile, and at a competitive price compared to the other bids for the same work."

"Great! We had a small decorative patio poured in our side yard - turned out great! Everyone was friendly and knowledgeable ?"

"They were great. They showed up when they said they're going to and did what they said they're going to do with the price that they said. The communication was stellar."

"The work initially went well but the level of effort went up as well as the cost. Additional parts and labor above the original scope added significantly to the project cost. When complete we were nearly 25% above original estimate. When paid that was the last we saw of them. No further contact was made despite voice mail, texts and emails. Head adjustment, controls and timing was totally left up to me."