Founded 1996 • With Angi since May 2006
Service Provider Response
We were more than patient on this matter. We sent you multiple letters, emails and phone calls letting you know your bill was behind and we needed payment. We aren't going to continue service without being paid forever. Eventually after no response and no payment for four months we terminated the service and you still owe us for the months we maintained your property and never got paid for it. I'm sorry your credit rating took a hit. But that's what happens when you don't pay your bills. You had every opportunity to pay it and avoid being sent to collections. Hopefully you'll consider this next time you try to screw a contractor out of what they are owed. You want to badmouth us online for something you caused? Fine. Knock yourself out. I'll let the reader decide. But it's telling that our service was just fine and you hadn't ever left a negative review for us in the past. Only when you got sent to collections are we all of a sudden are we a bad company. Ok. But you caused this and you STILL haven't paid your debt to our company, which is why you're in collections. Next time try responding when people call, email and send you letters in the mail and this wouldn't happen.Service Provider Response
[Member Name Removed], for a 3-rock bubbler, that is actually the correct pump to install. The one you had initially was probably under-sized. That was an accident by the crew who originally installed it. But the 4000 GPH pump is the correct one for a 3-rock bubbler. That's what we pretty much always install with those. Not sure why yours wasn't originally installed with that one, but the replacement was the proper pump. Yes, you'll notice a big difference in flow, because the first one was creating just a trickle. But we build these water features with 3 control valves. The way you adjust the amount of lift on the top of the water features is to turn down those valves a little on each line, until you reach the right amount of flow coming off the top that you want. Many people like a lot of flow coming off the top, but some do not. It's up to you do dial that up or down how you want it. As for the pricing of our materials, we state very clearly on our website, when you book the service call and when our tech arrives you're given a sheet that explains our pricing for service work. For that kind of work we always charge LIST PRICE + 30%. Part of that markup is to help cover our overhead and our time involved in procurement of that product. But the other part is because WE'RE the one warrantying that, once it's installed. If you want to buy one online and install it yourself, yes, you can save a couple hundreds bucks. There are places online who sell pumps at WELL UNDER LIST PRICE. But you get no service and warranties with those companies are a joke. But this similar to when you go to the Chevy Dealership to have a new alternator installed for your Suburban. When they install that alternator, they're not going to sell it to you for the same price you could buy it online for. Of course, they mark it up. Similar to how you mark things up at YOUR BOAT DEALERSHIP! I'm sorry you don't understand our pricing and service. But we have plenty of people who do. Probably a good time to part ways.Angi Certified
Call to schedule today! At Cornel's Plumbing, we take pride in being locally owned and operated. With over 30+ years of plumbing experience under our belts, we have extensive knowledge & experience of both Plumbing and sewer replacement and service! We get the job done right the first time, and strive to bring our customers only the best service. We are always on time, always leave the location cleaner than we found it, and will find a solution for any plumbing need!
Angi Certified
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Angi Certified
2022 Super Service Award
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