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"Extremely Disappointed with Chimcare’s Service and Product, go with someone else! Our experience with Chimcare started off positively—they did a great job removing a large chimney from our house and installing a gas fireplace insert. Unfortunately, everything went downhill after that. The gas insert they sold us, a Regency brand, has been nothing but a nightmare. Over the last three years, we’ve had to call Chimcare out to repair it at least eight times. Each time, the fireplace works for only a couple of weeks—or less—before breaking down again, often in the same way. Most recently, the ceramic insert they installed broke after just a few days of intermittent use. This strongly suggests that their technicians are not properly trained at installing the ceramic inserts, leading to repeated failures. Because of these issues, we’ve had a functional fireplace for only two months total over the last two years. This failure to provide a reliable product and service has significantly impacted our family. We’ve gone through two Thanksgivings and two Christmases without a working fireplace. To make matters worse, during the major ice storm last year, we were left without the heat the fireplace could have provided—something we should have been able to rely on to keep our home and two small children warm during a power outage. Despite our repeated requests, Chimcare has been incredibly unhelpful in resolving the situation. I’ve had to pester them with calls every few days to get any progress on having Regency honor the warranty. They are completely unresponsive/not-proactive unless I am calling them directly - technician, project planner, and front office are all favorites in my phone - at this point, I’ve had to call daily just to get any updates or action on what should be a simple warranty replacement. Their lack of proactivity and accountability has been exhausting and deeply disappointing and makes it seem like they are not actually trying to honor my warranty and for what we paid for in terms of service. It’s incredibly frustrating to have spent so much money on this installation, only to deal with constant repairs, an unusable product, and a company that refuses to address their technician’s clear errors. While their team is polite when scheduling repairs and when the technicians are present, politeness doesn’t make up for poor service and unreliability. We deeply regret choosing Chimcare for our fireplace installation and strongly advise others to look elsewhere for their fireplace needs."

"Ron was great contractor to work with. He and his team provided a high quality product and at reasonable price point. He was easy to communicate with and flexible to meet our needs/desires. He was also very transparent and honest and all work was done according to stated timeline. Definitely the best contractor that I have worked with and look forward to working with again."

"This company completed several jobs for me the past 6 months or so. Everyone was pleasant to work with, arrived on correct date/time, hard workers, mostly responsive to fixing incorrect work,. However the reasons for the low rating are: 1 Initial incomplete bids 2 upcharges on most projects 3)installations of hardware in wrong places 4 incomplete project 5 double charge on recent bid 6 loss of roughly $1000 on last project Please DM me for specific details."

"They replaced my driveway walkway and patio with pavers in the front yard. I also had them build a deck in the back yard. All the work was designed beautifully. The work was done much faster than I expected. There was extra done to make my back yard look complete. I would hire them again."

"Amazing work. Done so much work my family and I over the years. Our go-to guy "

"NorthCrerk Construction-Dave-did a fabulous job on a fence i needed to deal w a problem neighbor and an easement. Dave went to the city unsolicited to get all the info he could on the easement prior to starting to avoid potential future problems. The fence is sturdy and strong and the gate is amazing. Dave also went above and beyond to fix the shoddy work from my last contrractor who put up a fence but only cemented every other post which I hadnt previously noticed. Due to current weather, North creek is still coming back to do the staining. I recommend Dave and NorthCreek construction 100%"

"The whole experience started off well we need a fireplace that was leaning falling removed. James suggested that we put in a wood stove that?s what we agreed upon this job came out to around $20,000. He did not come prepared with his own tools. He told us that it would take a weeks time it took multiple weeks time we reached out to him on January 22 of 2025 and here We are May 6 of 2025. We still have not got our inspection. He stated that we could call for it, but we had paid him for it on top of that he got the permits from the county instead of the city. The work that he did was not the work that we had discussed. He told us that he would have a general contractor come in to close the house up inside it he did not. He had one of his workers do it. The work is Shawty. The guy did the best job he could. James does not work well with his employees or his co-owners. This whole experience has been horrible."