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"Very professional he installed a faucet for my Roman tub. Very good communication. Would recommend."

"Best plumbing service in the Salem area. Always great pricing, knowledgeable, fast and on time. Love that they let you know by text when they are on their way to my jobs. Easy to approve work and receive invoice thru emails. Also includes lots of pictures with estimate and finished job with invoice. Give them a call for your next plumbing job. Finally a honest plumber I can trust."

"James from Legacy Plumbing and Escavation was professional and friendly did an a awesome job in a timely manner in repairing a leaky shower in a home we had just purchased. Highly reccomend James and Legacy Plumbing and Escavation 🤙"

"Clearwater Construction services was a great company to work with. CJ was attentive and communicative which is hard to find in this business. Every person that came out was polite and cleaned up very well. The subs they used were top notch and I would use any of them again. They did what they said they would do and did it on time. We were so impressed how they cared for the house while working on it. They treated it like their own. I highly recommend them for any work they can do and I will use them again when needed."

"Salesman Richard was great. Customer service needs to be more accurate in helping. Installers Andrew, TreCory, Tanner, Garrett were awesome friendly and helpful knowledgeable. Kept me informed of everything. Fast and clean up was good. Appreciate all they did I am sure I am going to very happy with the results. Plumber was very efficient appreciated his accuracy passed the inspection."

"We were collecting quotes from various local vendors of water softeners, due to some long-standing issues with our water.
Nathan from Shiloh came out to look at our water and location and make recommendations. We were looking for a full install (we did not previously have a water loop to hook up to so needed that also.)
He ran what looked like a comprehensive group of tests, from a branded kit (Shiloh are a Kinetico brand dealer), on our kitchen faucet water. We received the results as part of our quote, at the end of the visit.
He did look around the property, especially the garage where the unit would be installed.
The visit concluded with two recommendations (one higher, one slightly lower cost) in the region of $4,500, to include the softener, a reverse osmosis system and installation (including the loop).
I received an email a few days later saying that they would not do the loop installation as they were not qualified and that I needed to have my own plumber to do the loop. Having to gather new quotes for this aspect highlighted the fact that it would be a further few hundred dollars to get the loop in and I was surprised that Shiloh would only make minor discounts from their original bill, despite no longer doing a major part of the install (the loop).
While I figured out getting the loop installed, I contacted other vendors during the pause. By the time I had spoken with other water professionals, I had learned a lot more about the industry and had a rough idea of the true costs of water softeners.
I won't speak too much on the brand Shiloh sell but they are the most expensive and promote features that were (in our case) available for less elsewhere or unnecessary (twin tanks, water-powered).
I also did what everyone getting water treatment must do before ever talking to a vendor - namely, have the water tested by a professional, independent lab. This proved very interesting as just about every vendor I dealt with had completely different results to the lab test and this can make a huge difference in what equipment or settings you would need.
Shiloh's results were definitely wrong on the iron content and pH. These are important - in fact, when I mentioned their pH result to the lab, they thought I would be lucky to have any faucets left as it would have been highly acidic! Shiloh are probably no different to the other vendors and they likely can't match the test results of a professional laboratory on a home visit but remember not to put too much stock in these vendor tests.
In the end, I told Shiloh I would not be doing business with them. I went with a local, independent water treatment company who had installed the community well and knew our water very well. They also put it in for half the price of the Kinetico system and their original quote had even included installing the loop which Shiloh would not do. As it happened, we already had the loop put in by our plumber and so the installer discounted the bill accordingly - again something Shiloh reluctantly did by a fraction in their quote.
Nathan seemed surprised when we said we were not interested in dealing with them any more. He requested feedback on why and seemed to think it was just because they would not put the loop in. Really that part was the beginning of me learning more about the science, business and practices and once I could see how all the vendors stacked up, Shiloh were out of the running because their units were too expensive, yet virtually did the same as units half their price or had features that were superfluous or not as impressive as marketed. Additionally, Nathan attempted to tack on things like "mileage fee" to the original quote which is something we don't stand for and for that alone, we would have ceased dealing with Shiloh.
Shiloh are not alone in selling high priced water treatment equipment but if you truly compare systems and don't fall for the glossy brochures and slick advertising, there are equivalent systems out there which will do the same job for much less. Remember to get several quotes and include an independent dealer who can assemble a unit from common (not proprietary) parts so you can see the wide range of prices. Most of all, get your water independently tested and compare it to the vendor tests.

01/07/14 I've amended my review and changed the overall rating from a D to a C. Shiloh had recommended an iron filter and my installer didn't think one necessary. However, their softener did little to change the yellow tinted water. Fast forward to the end of 2013 and our Homeowners Association offered to buy everyone iron filters if the homeowners paid to have them installed. We did this as we had little to lose and much to gain and the yellow water is gone - therefore, Shiloh were correct and I respect this point.

However, I stand by the rest of my review."

"they are very knowledgeable and a pleasure to work with. We had a second toilet another plumbing company tried to fix on 2 separate occasions without success but the Mr Rooter plumber fixed it immediately."

"Our septic was FULL. So glad we didnt wait another day!! The technician inspected, pumped and suggested/quoted needed repairs."

"Great. Very thorough and very decent and knowledgeable people. Will definetly use again."

"Ice developed on the floor of my refrigerator's freezer indicating that the drain might be plugged.  Ron Jordan took apart the freezer (it's a Whirlpool with a drawer door, two baskets, and an ice maker) to check behind the back panel and discovered that additional ice had accumulated.  He carefully defrosted and removed all the ice, reassembled the freezer, and cleaned up as he went.  He then moved the refrigerator away from the wall to check the drain plug.  As he thought, the drain plug was clogged because the slit allowed for water passage was so narrow that it clogged easily.  He opened up the passage so the water could drain more easily, vacuumed out the water in the tray, wiped up the area and moved the unit back in place.  He also reattached the handle of the freezer which had been pulled off accidently several months ago.
Ron is very pleasant and knowledgable about appliances.  His company responded promptly to my message and Ron came out the next morning.   The freezer is happy again and so am I!
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