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"Very poor. It took 5-6times linger than originally stated. Poor workmanship. Poor customer service."

"Awful! I was told that we needed a $400 part to fix our 4 year old dishwasher. We were given the option to wait four days for the part and a repaired dishwasher or to buy a new one. We decided to wait the four days - which turned into six and pay the $400 for a repaired dishwasher. Once the repair was complete, the dishwasher still didn’t work. We were left again without a dishwasher and no solutions from Mr. Appliance. Now they are charging us for the part and consultation, but they did nothing but waste our time! Don’t waste your time or money on this company. Can’t trust them to do what they say or to get what you need fixed."

"My chest freezer broke down and I did not want to buy a new one since I could not afford the same size. I reached out to appliance parts pro and they were confident that what I ordered would fix my problem. $200 in parts later and I now have a broken freezer on my porch and am still paying the loan to this terrible company. They just want you to order parts and try them because they know you can't return them. I hate this company with every fiber of my being and will make sure that anyone that has a broken appliance will not use them. To top it off, their site is so screwed up that it give you an error trying to log back in. I ended up having to create THREE different accounts because every time I went to place a new order, it would not let me login and it would not send a password reset email. DON'T GET RIPPED OFF."

"Came to fulfill a service order for air conditioning unit thru home warranty company, the technician that arrived said the compositor needed to be replaced so I assume he replaced it but never came into the home to check temperature or air blowing in when the technician was asked if he had checked Freon his reply was no it should be good then he left no change in inside temperature in 20/30 minutes so I called in they said it would take a couple of hours for new part to start cooling the house back down due to the outside temperature so I patiently waited a couple of hours before calling back and was told they would send someone back out by midnight, as midnight approached I gave a call back and was told that all after hour slots was full and and was given a service time of 10-12 Saturday morning only to be told the warranty company needs to open a new ticket before a technician can be sent out, finally got ticket reopened that should have never been closed due to incomplete service now I’m being told that air assurance don’t have home service warranty technicians on the weekends and I’m being told the next available time would be Tuesday due to the holiday. You should train your customer service agents to never state that to anyone else because this is what the average person with common sense hear is (the contract that we have with Home Serv does not cover weekend or after hour service calls) I would not recommend this company to anyone."