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About us
In business since 1985, a team of over 60 team members here to serve your heating and air conditioning and plumbing needs. National ACCA Contractor of the year, Best of Oklahoma, Broken Arrow, and Tulsa award winning certified professionals. Our goal is to "WOW" the customer through their service experience.
Business highlights
Emergency services offered
40 years of experience
Services we offer
Residential & Commercial - Air Conditioning, Heating, Geothermal, & Plumbing
Services we don't offer
Septic
Amenities
Eco Friendly Accreditations
Yes
Emergency Services
Yes
Warranties
Yes
Senior Discount
$10
Accepted Payment Methods
- American Express
- Financing Available
- Check
- Visa
- Discover
- MasterCard
Reviews
4.8347 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 6% | ||
| 1% | ||
| 1% | ||
| 2% |
Filter reviews by service
Showing 1-25 of 347 reviews
Chris C.
Aug 2024
Came to fulfill a service order for air conditioning unit thru home warranty company, the technician that arrived said the compositor needed to be replaced so I assume he replaced it but never came into the home to check temperature or air blowing in when the technician was asked if he had checked Freon his reply was no it should be good then he left no change in inside temperature in 20/30 minutes so I called in they said it would take a couple of hours for new part to start cooling the house back down due to the outside temperature so I patiently waited a couple of hours before calling back and was told they would send someone back out by midnight, as midnight approached I gave a call back and was told that all after hour slots was full and and was given a service time of 10-12 Saturday morning only to be told the warranty company needs to open a new ticket before a technician can be sent out, finally got ticket reopened that should have never been closed due to incomplete service now I’m being told that air assurance don’t have home service warranty technicians on the weekends and I’m being told the next available time would be Tuesday due to the holiday. You should train your customer service agents to never state that to anyone else because this is what the average person with common sense hear is (the contract that we have with Home Serv does not cover weekend or after hour service calls) I would not recommend this company to anyone.
Response from Air Assurance
"Mr. [Member Name Removed], I don't see your name, or your address that you provided within our system. Can you please provide me with the service address or phone number the work was performed at/for? you're welcome to email me personally at [email protected] as i definitely want to make it right or at least make sure this doesn't happen if indeed it was us."
Bruce M.
Nov 2022
They installed new HVAC system, ductwork, and insulation. Could not be more satisfied from the initial quote to the final job detail. On time, worked hard, kept us informed, cleaned up as they went along, explained how everything worked, finished on schedule.
Response from Air Assurance
"We’re so proud to have served you. Enjoy your new comfort system for many years to come! Thank you for your trust in us!"
Janet K.
Nov 2020
When the compressor on our 1994 AC went out at the end of this summer, my wife and I knew it was time to replace the AC and upgrade the 1984 furnace. We were uncertain of brand & unit size but quite certain what company we trusted to do the job. Our one and only call was to Air Assurance. Jay Rathbun met with us the same evening and reviewed our house dimensions along with existing HVAC ducts, crawl space, attic space, and air return capabilities. Jay presented us with 3 options and educated us about each option. We never felt hurried and had all of our questions factually answered. There is no guess work with this company. From sales to installation, Air Assurance has been the very best choice. Their customer service is top-notch and their installers are absolute geniuses when it comes to upgrading old systems in a home that dates back to the 1950's. Christian and Joe removed the old equipment and installed the new within 2 days. They were professional, courteous, and respectful of our home at all times. The new system is neat and tidy with no exposed piping or loose wires. They used the existing duct work because it was still in good shape. It is rare to find a company that does not add things to your bill that you do not need. Our new Lennox system is quiet with an easy to use touch screen thermostat. I feel certain my winter heating & summer AC bills will also reflect their efficiency. Air Assurance is my recommendation for all AC, Heating, and Plumbing needs!
Response from Air Assurance
"Thanks so much [Member Name Removed]! We are truly grateful for your business! Enjoy your new comfort system and I have no doubt you will enjoy the savings!"
Ken M.
May 2020
I have had an annual plan with Air Assurance for two years for a reasonable cost ($150). Like clockwork, they call twice a year to set up an appointment to check and clean etc my central air and heating system. Their employees are always courteous and explain what they are going to do. Yesterday, Wyatt S. came and did my annual checkup. When he left he sent an email with a comprehensive checklist of what was done and pictures of the key elements of my system in case we need to compare the unit at some point in the future. Two years ago I had Air Assurance fix a plumbing problem. Based on my satisfaction with the plumber's willingness to carefully brainstorm about the problem and a long term solution, I signed up for annual service. Needless, to say I am very satisfied with Air Assurance. Timely service, fair pricing, courteous service persons. What more could you ask for? Thanks
Response from Air Assurance
"We are so thankful for customers like you [Member Name Removed]!"
Christina F.
Nov 2019
He did a great job, showed us the issue, fixed it, and gave us tips for the future. Very helpful and I’m grateful he was able to help same day and very quickly!
Response from Air Assurance
"Thanks so much for allowing us to serve you!"
Gene M.
Jun 2019
Exceptional service and their pricing was fair and relatively reasonable for the work that they have done.
Response from Air Assurance
"Thank you for allowing us to serve you!"
Willis A.
Jan 2018
Did a great job! Very professional and respectful of my home
Response from Air Assurance
"Thanks [Member Name Removed]! We have always appreciated your business! Thanks for your long time support!"
Don C.
Dec 2017
Unfortunately, snaking the drain & the clean out didn't work due to 52 year old lead pipes. It was determined that more extensive under the house pipe repair & drain trap replacement was in order. Phillip was great.......crawled under the house, diagnosed the problem, provided an on the spot fair & reasonable estimate and performed the needed PVC upgraded pipe repairs in a timely fashion... same day...as a result we didn't have to wait until after Christmas & freezing weather. I am very satisfied & highly recommend Phillip & Air Assurance. This is the second time I have used their Plumbing services and have been extremely pleased with the Company & their Plumbers both times this year. Clean, polite, attention to detail, fair pricing & just great customer service! Isn't this the way it's supposed to be?
Response from Air Assurance
"Thank you so much for allowing us to be your provider of choice! We appreciate your business and look forward to serving you many years in the future!"
Scott W.
Nov 2017
They responded immediately to my request. Gave me an accurate estimate and had the whole job done in two days. Worked with me to get the best rebates for efficiency and suggested some additional things I could do to lower my bills even more. Checked the other unit I have that is two years old and sealed some leaks in the attic and added another return at no cost to me! They aren't cheap but I am very confident in their work and their commitment to provide a quality product and support..
Glenda M.
Oct 2017
horribly; charged a fortune for a unit they sold that should have been under warranty
Donna D.
Oct 2017
The work was done. The handyman I had doing miscellaneous jobs noted that the disposal in the kitchen was not attached to the line from the new faucet. I felt that Air Assurance should have handled that. Also, the handyman noted the toilet ring was not done well, and eventually replaced the toilet and the ring. I was very disappointed with the service and would not hire them again.
Response from Air Assurance
"Ms. [Member Name Removed], we have been trying to get a hold of you for the last couple weeks after you posted this to see what resolution we can come to. Please contact us.. I think you may have some misinformation from your handyman (the disposal does not attach to the faucet, as they are directly piped into the sanitary system), and we would love to come out and explain or reassure.... or make absolute sure our technicians did handle it correctly. We would love to do this free of charge and send our plumbing manager if you will please give us a call."
Akhil K.
Sep 2017
They were right on time. They gave me the exact time that they were going to be here. They got the spare parts that they needed in a hurry. It was up and running in a few hours after they came in. It went pretty good.
Response from Air Assurance
"Thanks so much for choosing Air Assurance! We appreciate your business!"
Dawn B.
Sep 2017
They were great, good communication and follow up.
Response from Air Assurance
"Thanks so much for choosing Air Assurance! We appreciate your business!"
Stephen A.
Aug 2017
Very well.
Response from Air Assurance
"Thank you for allowing us to serve you! We appreciate your business!"
Linda D.
Aug 2017
Worked very hard to get us up and running during an extremely hot weekend. We have been customers for a long time and they valued our long-standing relationship with them and that was very much appreciated. We will certainly continue to use them.
Response from Air Assurance
"Thanks so much for allowing us to serve you!"
Eric A.
Aug 2017
no work performed
Response from Air Assurance
"Thank you for the A Rating! We appreciate your kindness!"
Jean A.
Aug 2017
They were excellent. I had an annually charge with them.
Gary E.
Aug 2017
Cleaned up unit/coils and added two pounds Freon. Cooling great again.
Response from Air Assurance
"Thank you so much for allowing us to serve you!!"
Don C.
Jul 2017
unknown
Response from Air Assurance
"Thanks so much for allowing us to be your provider of choice! We appreciate your business!"
Pat S.
Jul 2017
was told tech wouldn't be able to come until 10 or 11pm but tech called to say he was on his way so wait was under an hour. tech realized I was longtime customer with a pma so bumped me up on the list. air assurance has always been professional, punctual to appts, respectful of the home and have always resolved the problem to my total satisfaction. only company I will use.
Response from Air Assurance
"Thanks so much for trusting Air Assurance for so long! We appreciate your business and for taking the time to share your experiences here!"
SARAH E.
Jun 2017
PSO showed up the first morning to test our current system. Air Assurance came in right after them and started with the downstairs system first. The next day, they started on the upstairs system. We were never completely without AC at any time and were able to sleep in our upstairs bedroom both nights during work. They cleaned up after themselves and were super professional. We were happy from the process start to finish.
Response from Air Assurance
"Thanks so much for allowing us to show you the Air Assurance difference! We're glad you chose us, and thank you for sharing your experience here with others!"
Theresa Y.
May 2017
On time within budget. Very Professional. A+++++
Response from Air Assurance
"Thank you for allowing us to be your provider of choice!"
Darlene C.
May 2017
No problems and no complaints, very pleased
Response from Air Assurance
"Thank you for taking the time to review us here. Thank you for your business and your kind comments. We appreciate the opportunity to serve you!"
Margaret R.
May 2017
First off, appointment for plumbing work was scheduled and then related craftsmen were scheduled accordingly-drywall, flooring, etc. On the morning of our scheduled plumbing appointment, Air Assurance was a no-show at scheduled time. After allowing sufficient time for car trouble, unexpected events, etc, I called the office to inquire as to what the delay was. After numerous back and forth calls, I was told that the appointment would be cancelled because it had been mis-scheduled as a one hour repair rather than an 8 hour remodel. Chris, the supervisor of the plumbing division made no effort to reschedule for the following day, stating it "just wasn't possible", even though I had scheduled correctly and had done so more than a week in advance. He did not care that all of the other craftsmen would now need to be rescheduled, as well as hotel reservations extended due to not having a usable bathroom. We had completely gutted the bathroom in order to make installation day go smoothly and quickly. Chris promised to discount the work and also promised to be at the worksite the following week to supervise the work. Neither promise was kept. Additionally, because of the original no-show of the workers, I kept track of the times each separate worker arrived, the time they left for lunch and their return. This resulted in a total time of 6 hours on site- but did not count the numerous breaks to go make personal phone calls to one worker's doctor and other time-consuming/non-job related tasks. Imagine my surprise when I was presented with a $1000+ bill, which I promptly refused to pay. I finally ended up with a laughable discount making my bill $960, with the caveat that Chris, the supervisor, would call me and discuss this charge. It has now been one month and I still have not heard from Chris. Our bathroom was left a stinking mess because the workers had used the (turned off) toilet all day and did not flush after turning the water back on; our tub enclosure is uneven with the sides almost .75inches higher than the back wall; and we had to pay an extra $400 to a handyman to repair and replace the damage done when installing the enclosure. While the two workers were very nice, I would not recommend them for anything but basic plumbing repairs-certainly not remodels and absolutely not enclosures. And get upfront pricing and verified amount of time scheduled for repair.
Response from Air Assurance
"We sincerely apologize for this circumstance. We would like to explain some of the discounts and talk with you about making it completely right including possibly sending our manager to discuss with you personally if needed. A shower replacement enclosure is typically over $2k and the guys were there onsite according to GPS for over 14 hours total. We will contact you to try and do everything possible to make it right. The plumber that made the mistake in scheduling and craftsmanship is no longer with us, and we apologize for his actions and it won't happen again."
Tyler D.
Apr 2017
Steven came out on time and was very personable and professional. He provided a very fair quote. The service fee was waived since I had a quote for them to compare to already. The price was fair, and Steven did the work quickly. I will definitely use them in the future and I will ask for Steven to be the guy who comes out.
Response from Air Assurance
"Thank you so much for allowing us to serve you!"
Licensing
Bonded
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
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FAQ
Air Assurance is currently rated 4.8 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
Sunday: Closed
Air Assurance accepts the following forms of payment: American Express, Financing Available, Check, Visa, Discover, MasterCard
No, Air Assurance does not offer free project estimates.
Yes, Air Assurance offers eco-friendly accreditations.
No, Air Assurance does not offer a senior discount.
Yes, Air Assurance offers emergency services.
Yes, Air Assurance offers warranties.
Air Assurance offers the following services: Residential & Commercial - Air Conditioning, Heating, Geothermal, & Plumbing
Septic