Get matched with top insulation pros in Rock Creek, OH

"sales practices are deceptive. My sales rep came to the house and evaluated my roof. I had no illusions that my roof was in good shape. It needed to be replaced. Victors touts themselves as roof specialists and will give an “honest” evaluation of your roof. I am sure you have seen the commercials. My rep went into the crawl space, on the roof, and presented photos of the roof. The cost was high, and my wife and I said no to the original offer but when they came down in price by $6,000.00, we agreed to the contract. This is where they got us. The price included three sheets of wood but any wood on top of that would be $85.00 per sheet. I asked our rep if he thought all of the wood on our roof would need replacing, and he said no. He said one side of our roof needed replacing but the other side of the roof was good and did not need replacing. But I knew that they would have to replace the wood on part of my roof. I knew this because other companies told us the same thing. Fast forward to the installation. The foreman showed me one board to be replaced and said others would need replacing as well. I told him that I knew some boards would need replacing. When we got to the end of the installation, they informed me that they had replaced all of the wood. Seventy-Three sheets. I was never under the impression that all the wood would need to be replaced. I requested photographs of my roof to justify all of the wood being replaced. They sent photos and only one photo showed one piece of wood with mold. I informed them that I felt scammed. I was told they reviewed the photos and stood by their decision and apologized that the rep did not set the expectation. I brought to their attention that they evaluated that all of my wood needed replacing from photographs but their roof specialist who was in my crawl space, on top of my roof, and told me all the wood did not need replacing could not tell me that all the wood needed replacing. I am now responsible for you guessed it $6,000.00 in wood replacement. Convenient? Suspicious? Yeah. They are shady. I am sure it is also a pure coincidence that after I put down my deposit the balance is almost the exact amount we qualified for in financing plus $700.00. So, beware of Victors. Good product but you will pay for it, and they will deceive you out of every penny you qualify for."

"I am not pleased with the service I received! They damaged my waterline and stated someone would be out to fix it. It's been 9 months and no one will return my calls nor have they come to fix what they damaged! They ruined my lawn and never came back to replace the soil they dug up! They ruined my basement floor and I had to replace my entire floor! They said they would be out to test the sump pump and drains that were installed, again, it's been 9 months and no one has followed up with me! I'm really concerned that the lifetime warranty they say I have even exists!"

"We hired Guardian to install our security system at our Washington, DC, business. The service and quality of the work was horrible. We had cameras and an alarm system installed; it was a relatively large system. They outsource most of the work to various vendors. They could not manage their vendors; what was supposed to take a week took two months. The sales rep did not return calls, and you could never get anyone in management on the phone. Random people would show up at unannounced times. The few things that an actual Guardian employee did were they made a huge mess of our newly remodeled office and were rude to our staff. We have offices in five markets across the US and have high security at each; we have never had such a poor experience."

"If I could give them zero or negative stars that would be more to the quality of the work they did for me. I contracted them to install 13 windows in a brand new patio door on my mobile home. Dan and his partner were the installers and initially I thought it was just some lack of attention to detail and poor quality in their workmanship but it turned out it was completely just negligent ********! Almost every window leaked cold air when it came time in the winter and after they had finished installing everything towards the end of November beginning of December. Missing caulk lines and having the use my own insulation and drywall because of the negligent job they did. They had to come in and recaulk around almost every window and or put insulation in but I ended up doing most of that myself. The worst was the opening they left on each corner of my patio door and a few other windows and with all the rain and snow I ended up with black mold and fungus growing inside at the base of the door"

"We wanted to replace couple windows at the house. We found universal windows direct, Almost a week ago they were supposed to install the new windows, but they brought the wrong size windows (way smaller than what we have now), long story short they want to install these smaller windows inside the old windows, some how retrofit the old windows and get these in. We were never told or explain this. We were expecting window replacement. Now we can not get a hold of them to see when or if they are bringing the right size windows. Oh yeah do not do fall for the loan deal with them, they charge you with the loan on day one, 8 weeks before they're supposed to deliver the windows. Now we have a loan and no windows. They took the money and the windows and ghosted us, been calling every day to talk to them for a solution and every time they are not available."

"Save yourself time, frustration And money. Really honestly. I wish I never came across this company. signed our contract in april 28 2021. My “top of the line” 5 season sunroom… still not finished . Always waiting on parts, crew to come out etc. there is always an excuse with these business owners. Buyers, neighbors, friends … beware doing business which such company. Horrible communication doesn’t even do it Justice. We have had a wreck in our backyard since July 2021! It’s now March 2022 ? Check out these photos of how the aluminum conducts the cold air through as well as the windows causing it to freeze, yes frost on inside. Now in the day when worms up, there is literal puddles on our flooring, that we are wiping down daily to absorb all the moisture. This is with us having two dehumidifiers non stop on. I mean we live in Ohio, they claim you can use this all year round. What a joke ."