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"I was very satisfied with the service, especially for a Sunday afternoon. Ryan, the technician was very knowledgeable and polite. I also pleased with the customer service rep for scheduling and keeping me updated on the status. I will most definitely use Mr Rooter for future service needs."

"As I requested they provided the cost for drain snaking upfront. A simple procedure that most others would not quote. (They wanted to do a separate "diagnostic" visit and additional fee. The work was fine. The technician very competent and concientious about keeping things clean. The only rub, they wanted $179 to put the toilet back in (way out of line). I think they could have told me. Nevertheless, I drove to home depot for a wax ring and had it done in 10 minutes. Overall, a 4 oout of 5. If they charged a more reasonable rate for reseating the toilet i would have had them do it, and would have rated a 5."

"I had a pretty bad flood in my basement after the heavy storms that came through back in June. I realized that my sump pump was the reason so I needed to replace it. I wanted something with more horsepower and after doing some research, I decided an ejector pump would work best for my home. Tyler was very friendly and understanding of my situation. He told me about some options, gave me the literature and a fair price for what I wanted. He and his team were very professional and attentive and definitely knowledgeable about the equipment and installation process. I was a little apprehensive about going with a company that’s just starting out, but Tyler gave me a good feeling about their company and products. I’m very happy with the installation and the service I received. I wouldn’t hesitate to contact them again (although I hope I never have to) for any future needs. We have multiple rental properties, so I would call him first if I ever need service at any of them. A+++"

"Our furnace install was done professionally. The installers were great. I do not blame any of our problems on the installers. It is their corporate office and lack of concern for issues a customer has that will affect any future customers. They simply do not care. The day after our furnace install we received a text that stated "Anderson Heating, Cooling and Plumbing, and sister company A New Image Heating and Cooling are offering a FLASH BOGO! Valid this week! The Furnace is FREE when you install an AC! Call today for details.". I called immediately because we had expressed an interest in both heat and AC. I asked why we were not offered this BOGO when they knew we were interested in both and the sale was good for the week of our installation. We would have taken this deal and gotten both. I was told by the Mentor office that they were unaware that the sale text was going out and asked if I could give them a few days. The following Monday I did receive a call back and was told they would install our AC for $4,000. The original estimate was about $6,000. So they were offering to take $2,000 off to install the AC. My furnace was $5,695. Is this a deceptive advertising ploy to get another $4,000 out of us? I disagreed with this offer and was given a contact at their home office in Grand Rapids MI. I sent the info to Geoffery Kartes who is their Director of Digital Marketing in MI. That was four weeks ago and I have heard NOTHING from anyone. I even called Mr. Kartes and still did not get a call back. This is apparently a "pass the blame" situation where no one is willing to take responsibility. Associates in the Mentor office agreed with me, one of their associates even encouraged me to escalate my displeasure because he said this has happened before, yet nothing has been done. Maybe if they ignore me I will go away. I will not. I wanted to let potential future customers know this happened. I am also letting the BBB and the Ohio AG know. Thank you for taking the time to read this."

"Jesse arrived in time, gave us an estimate and began the job. When finished, cleaned up. Very polite, answered any questions we had."

"They exceeded expectations by finishing ahead of schedule, politely, professionally, and with no mess. I will have no hesitation calling Slawinski again for additional work."

"Noland will be our go-to-guy from now on. Right from the start he was friendly, easy to understand, professional, timely, and responsive! His pricing is more than fair, some of the best around. He is experienced, will take pictures, and explain & show you everything you need to know. A tradesman who looks at you like a person and not a job is refreshing nowadays. Highly recommend."