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"I typically do not leave reviews, but my experience with Tom Drexler Plumbing was so poor that I feel compelled to share it in hopes of preventing others from wasting their time and money. I initially contacted the company to address a leaking faucet in a spare bathroom. I was given a vague appointment window of 8 AM to 5 PM and informed that if I didn’t answer a call prior to their arrival, the technician would not show up. When the technician arrived, he spent time criticizing the company’s hiring practices rather than focusing on the repair. He determined that a full tub and shower replacement was needed, quoting over $1,000. The work could not be done the same day, requiring me to schedule another appointment. The technician arrived late and took the entire day to complete the job, spending a significant portion of time sitting on my staircase visibly exhausted. The installation was subpar—both the faucet and showerhead were protruding nearly two inches from the wall, and the showerhead was visibly crooked. The faucet and showerhead were protruding so far out they couldn't even be caulked. My wife documented the issues with photos. She sent them to me after the tech left. I immediately called Tom Drexler, informed them of the subpar work, and requested a different technician to correct the poor workmanship. A new technician arrived the following week and made the necessary adjustments. However, within four days of using the shower, a leak developed in the ceiling of the kitchen below, and our toilet began leaking from the base when flushed—suggesting possible plumbing pressure or blockage issues. I contacted the company again and scheduled yet another appointment. Despite being given the same 8 AM to 5 PM time frame, no one showed up, and I had to follow up myself to learn the technician wasn’t coming. Eventually, another technician did visit and claimed the ceiling leak was due to "residual water" and dismissed the toilet issue. When the ceiling stain continued to grow, I called again and requested a supervisor. The supervisor came a week later, concluded that the issue wasn’t related to their work, and left without offering any solutions. Altogether, I had to take four days off work to accommodate this series of visits. I now need to hire another plumber from a different company to resolve the ongoing leak. Based on my experience, I cannot in good conscience recommend Tom Drexler Plumbing. The quality of work, communication, and overall customer service were consistently poor throughout the entire process."

"They were great quick efficient and up front about the cost"

"Adam arrived on time for the appointment to quote the job. He gave me a very good price and asked if he could do the work the same day. Superb!! Totally satisfied with the quality of the work and prompt installation."

"Nightmare in Easton. Jose’s painted over debris from power washing on my home and decks and never sanded or prepped. They painted my roof shingles and my security cameras! They spray painted my new gutters that were just installed when I told them not to. They painted my chimney and it’s an absolute mess. They painted with tan primer on a house to be painted white! Tan is showing through. They did not repair work prior to painting as quoted. They ripped screens out from the outside of the house breaking them. Painted all windows shut. Power washed my new deck boards on both decks against the grain causing so much damage. They added sand to deck boards and it is a nightmare. Paint is all over my patios. Paint is peeling everywhere after 1 day! Now he wants to come to “touch up” areas after I had professional contractors view his work. I was told the entire house and both decks need to be completely re-done. Contacted his insurance carrier. Shame on you, Jose. Reported to the Attorney General’s office."