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"From start to finish, my experience with Rogers Basement Waterproofing was the the kind of experience we all hope for when hiring a professional. I contacted Rogers initially to get an idea of how to start addressing external moisture issues around my home’s foundation. My plan was to start by having new downspout/sump drainage lines installed, but my goal was to find a trusted company I could have confidence in for addressing future foundation/basement issues that are inevitable in aging homes. Shortly after my initial call, Nick contacted me. At our appointment he arrived promptly and took the time to listen to all my concerns. He was so knowledgeable, patient, and easy to communicate with. He answered my millions of questions, and I never felt rushed or pressured. In fact, I felt so impressed with that consult that I signed a contract on the spot—something I never do—for installation of drainage lines. The day before the scheduled work, Nicole—the Office Manager—contacted me to confirm and answer any questions I might have. I did have a request concerning one of the lines, and she relayed that request as soon as our call ended. Within minutes, I was contacted by Nick that my request was noted. Nicole was so incredibly nice that it further confirmed that I’d chosen the right company. On the scheduled day, the 4 man crew arrived on the dot. Shortly afterward, Nick stopped by to see how the work was going and to see if I had any questions/concerns. The crew, Zach, Craig, Hunter, and Josh were the hardest workers ever and couldn’t have been more friendly and pleasant. All four, and Nick, went out of their way to put my mind at ease about the process. The crew are more than skilled workers, they are craftsmen. They did meticulous work and went above and beyond. While routing a line to avoid tearing up a garden bed, a huge rock had to be hacked out of the ground. It’s now a cool garden feature since one of the crew kindly offered to wash it off and haul it over to one of the garden beds! The terrific crew were so efficient that the work was completed in under four hours. You literally cannot see where the trench was dug. Last night, we had a gulley washer rainfall. My neighbors probably thought I had lost my mind standing in the street in the rain in the dark with a flashlight—but it was so great watching the rainwater pouring out of the new drainage pipe ? The entire experience with the folks at Rogers felt like I was working with family. Just amazing. I’m so happy to have found a trusted company to turn to if future foundation/ basement issues arise. Highly, highly recommend Rogers Basement Waterproofing!"

"Tim did an outstanding job in repairing our soffit. He made suggestions of things that I could buy (like paint) to help me save money. He cares about you and does a great job!"

"They did everything that they promised. Great customer service. They followed up afterwards."

"Dan and his team were prompt and professional. They power washed and painted 800ft of fence around our home in a day and half and it looks great!!! Would definitely recommend!"

"The guys were very professional and treated my household goods as if it belonged to them. I could not ask for better movers. They really made the move into my new home a pleasurable experience. Would hire them again in a heartbeat!!"

"Tim (owner) and his crew were amazing. October 2024 they removed a load bearing wall, moved electric and thermostat, drywall and stamped ceiling. Amazing work. Great communication. Highly recommend! A+"

"Scott's proposal and estimate was thorough and accurate. He replaced flooring, toilet, vanity, lighting and wall fixtures. He removed wallpaper, repaired wall board as necessary and repainted. He removed a soffit over the bathtub, replaced the wallboard and added a beautiful border to the existing wall tile. All the work is high quality and detail focused, We are extremely satisfied and will definitely use him again!"

"The service was good, and the owner was very good at communication. They were very detailed."

"We regret placing our order with Pella Cincinnati, and hope that this review helps you to avoid our mistake. In September, 2021, we ordered a replacement front door and large arched window (73” x 75”) above it from Nikki M., with an estimated install date of January, 2022. Final measurements for the window was done from the top of a ~6’ ladder, for a window placed above the entry door in a two-story open foyer. Installation was pushed back to late February due to manufacturing delays. As that date approached, it was pushed again because the door had still not been received. From March - April, we called a week or so after each door delivery date had passed, only to receive a new, more delayed date. In May, we requested that the window be installed, given the door’s unending delays. This was scheduled for June, 2022. The crew arrived as scheduled, and removed the old window from our home. They then installed the new window, only to discover that it was not the correct dimensions. Tommie M., a Retail Installation Manager, was called out to the house to give us our options: accept the window which had a very different arch to it than all the other arched windows on the front of our house, or have them make a template from the old window they’d removed and manufacture a new one (likely with a similar manufacturing timeline.) Given how off the arch of the new window was (more than 4” gaps on either side of the arch) we elected to have the correct window manufactured. This seems to have annoyed the install crew, who shifted from carefully centering the new window to nailing it in and sealing up the holes with spray foam, insulation, and tape. Following this installation, I’ve contacted Pella on June 17, and July 15, and have been told that the template was sent to the factory for engineering confirmation, a prerequisite for placing the order, and that there’s nothing they can do to accelerate the process. Status update calls placed on July 1, 29, and August 8 have simply not been returned. We’re now over 11 months from the time we signed the purchase agreement, with neither component successfully installed. While we understand that COVID-19 has impacted manufacturing timelines, there’s little excuse for the lack of communication from Pella Cincinnati staff, the utter lack of urgency in correcting their errors, and the complete disregard for the fact that the front of our home looks like a contractor abandoned the job mid-install, which is effectively what Pella Cincinnati has done. Save yourself some frustration, and order your doors and windows elsewhere."