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"We bought our home, which was built in 1901, in the summer of 2021. Two months later, our main sewer line started backing up into the basement. We spent the next month going through five different plumbing companies, spending thousands of dollars on all manner of recommended fixes, none of which solved the problem. Eventually, several of these companies told us that the problem was an old house trap that was completely blocked. The estimates to dig it up and replace it ranged from 10-15 thousand dollars. Needless to say, we felt this was a ridiculous amount of money and thought there had to be another solution. We were then put in touch with Tim Thomas. I was told to give Tim a chance because he was an honest guy, and even if he couldn’t fix our problem, he wouldn’t overcharge me if we had to dig up the trap. Tim came out that week and spent almost two hours analyzing the situation. Much to my surprise, he told me that the digging, which all the other companies told me was absolutely the only way to fix our problem, would not be necessary. He said that he could clean the old trap out and get our line flowing to the street. I must admit that I was a little skeptical, but Tim seemed like such and honest and earnest individual, I decided to give him a shot. I figured we had nothing to lose, and it beats the h*** out of 10-15k right? Tim’s solution took several visits, and I don’t want to give away any of his trade secrets but he eventually got the trap open. This is where the plot thickens. Little did we know, but we were actually dealing with two problems. About six months after he got the trap open, the line backed up on us again. Tim came out again, and we discovered that the main line had collapsed under the street. If you haven’t ever gone through this type of situation, then be prepared because convincing SD-1 that there is something wrong on their end of the sewer line is not easy: It takes a Herculean effort of time, patience, and arm-twisting. Because he is such a good person, Tim took it upon himself to get involved and eventually through his knowledge was able to convince SD-1 that the problem was on their end. I cannot understate how difficult it was to convince the SD-1 people to recognize that the problem was under the street, but Tim was able to do it. Sure enough, they confirmed that the sewer line had completely collapsed under the street, and they came out a week later to replace it. We have not had any problems since. None of this would have happened without Tim’s involvement. To say that Tim is an honest businessman would be the understatement of the century. He is the most honest contractor I have ever worked with for any reason, and I have worked with many over the years of home ownership. He will tell you straight up what he can do to fix your problem. Tim’s honesty and integrity are not the only reasons to hire him. He is a true expert, or I would say genius of his trade. The majority of plumbing companies out there today are simply in the business of replacing parts. Much like the mechanics who no longer fix car problems but just replaces old parts with new, these modern plumbing companies want to charge people exorbitant amounts of money to replace sewer lines, etc., partly because they know the customers are ignorant and at their mercy but also because they no longer practice the “art of plumbing.” In contrast, Tim practices the “art of plumbing”, meaning he actually tries to repair or fix the existing plumbing. Tim is a rare commodity in this culture as he still practices a trade that has become a lost art in our culture of quick fixes and fast money. Tim is a one man show, so you must be patient. It took about six months to eventually resolve our problem, but in reality, we were also dealing with two problems, the trap and the collapsed line. If you want a quick fix, call one of these big plumbing companies and let them take you for a ride. You will likely get the quick fix you are looking for, but it might bankrupt you in the process. However, if you are willing to be patient and let Tim work his magic, then he will amaze you while saving you thousands of dollars in the process. I cannot recommend Tim enough, especially if you find yourself in a similar situation. Call Tim Thomas today!"

"They do a wonderful job. They are on time, reliable, and can come out within a day's time usually. They come out twice a year and I would definitely recommend them."

"They were very thorough, solved my issue and offered solutions to prevent future issues."

"Okay job - the plumber came - put his tools in the bathroom then proceeded to tell me it would cost $450 - I supplied the faucet and everything connected with it that was in the box The plumber had a helper with him - it took 1 1/2 hours - the plumber sat there and told the helper what to do- step by step - if the plumber did it himself, it would have only taken 45 minutes- I was never told the cost of the job when I called the office to set it up - I was told after they got here and thought it was high but maybe there was a lot to do / I supplied the faucet and all attachments- all they did was the labor - even with a $50 coupon it still cost $414 with tax / would I do it again - NO - I think it was too high"

"The neiheisel guys knew the exact problem, had the needed parts in their truck, and fixed both toilets the day of. They were extremely professional and knowledgeable!"

"The Gullett serviceman arrived on time, was very polite, performed the work efficiently and thoroughly, and cleaned up after it was finished. I am very satisfied with the service and will use Gullett again if needed."