Knochelmann Service Experts

They do a wonderful job. They are on time, reliable, and can come out within a day's time usually. They come out twice a year and I would definitely recommend them.

Kenny and Mike were best. Kenny was so nice and did the job in no time. Answered all my questions, very professional. Mike, a manager, was exceptional in coordinating everything. He was always there to assist me in getting the work done. Very happy with Knochelman. Would definitely use them again.

They have been very good and I would recommend them.

The technician was professional and we have no complaints with the work he did. He tried to sell us several other services they offered but we declined. However he strongly recommended that we purchase a carbon monoxide detector; so we did. The price seemed high at $78, but we had never bought one before and he assured us this a very good one, so we bought it and he plugged it in. We considered getting another one for upstairs so I looked online and found the exact same one for sale for a price of $17 one place, and another place for $19.50. Both of these were the same brand,, Kidde/model #KN-COB-DP2 and both of these came with free shipping. The tech had asked us to do a review on Google Maps and we agreed to prior to discovering the overcharge. We did the review including this info, The company responded that we should call them about our complaint. I have called 4 times trying to reach that customer service representative. I was told each time that I would get a call back. They never return my calls. More than 2 weeks have passed. I'm done trying.

Called to get our two air conditioners serviced as they were not running cool enough in the 90's we have been experiencing. First appointment available was almost two weeks out. The DAY OF the appointment they called to say they had other customers that were a higher priority (ie higher service fees they can charge for emergency service) and they needed to move the appointment out another 5 days. Based on their reviews I assumed this was a professional company that understood service and put customers before dollars - I was wrong.

Performed diagnosis for $99 and determined the A/C compressor valves were blown and that it had come apart inside, most likely due to overheating as a result of a failure in the outside fan. Service tech noted metal was rattling inside the compressor and it would cost $3,500-$4,000 to replace, and was quick to schedule an appointment two days later to have a sales rep come talk to us about replacing our entire system. We opted for a second opinion from a Christian-owned and operated business referred to us. You can imagine our disgust to find out the compressor only had a bad capacitor and was otherwise in satisfactory working order, as is the outside fan. Total repair cost less than $200 and our A/C is working just fine.

A Knochelmann service team replaced the entire HVAC system- furnace, air conditioner, and thermostat, and removed the old system in one day. They arrived as scheduled. The work was efficient, clean, and quick. When complete, the area was clean and neat. The servicemen were courteous and friendly and respectful of my property. After one week, I am pleased with results. During significant changes in outdoor conditions, temperatures from low 70s to 88 with varying humidity, the temperature and humidity indoors has remained completely stable and comfortable. I have trusted this company with all my HVAC and plumbing business for over 20 years and have not been disappointed yet. James M. and the team did an excellent job.

They did a great job. they gave a great price and were extremely professional and knowledgeable. I would definitely use them again.

The process from sale to installation was simple and easy. James Millsap coordinated the sale and installation. During the sale, after taking measurements and determining what I needed, he spent all the time I needed to educate me to the options and answer all my questions. James did not do a hard sell on me, and was very honest and frank with me about the options. Additionally, if you are a Costco member, the price, discounts and rewards significantly lower the price. Once the sale was consummated, the installation was promptly scheduled within a few days. The entire system - inside (furnace) and outside (heat pump/AC) - was installed within one day. When the installation was complete, they again spent all the time I needed to feel comfortable with the units and the new wireless thermostat. Three installers took approximately 8-9 hours to complete the job, and they did an excellent job cleaning up afterwards and hauling old equipment away. A tip of the cap goes out not only to James Millsap for the sale and installation coordination, but to the installers Dalton, John and Terry for outstanding work. They were conscientious and respectful of my property and left it the same way it was before performing the work. It was painless for me. I highly recommend Knochelmann. I have been a satisfied customer of theirs for several years, and because of that, I sought them out first since they are a Lennox reseller (which I wanted) and Costco selected Knochelmann as their Lennox reseller and installer - another validation that they are good at what they do. I am a happy customer. Now, I am hoping the furnace works well for many years.

very good; did thorough inspection and did not have any problems develop since.