Apollo Home

They try very hard to sell you services that you do not need.

I called them because I was a part of their Home gimmick. My AC circuit breaker kept popping on my panel. They sent a guy out and he hooked up to my AC unit outside and told me my compressor was no good. I needed to pay $5000-$8000 to get another AC unit. Then I looked up online what causes CB to pop on the AC. Top three were air filter dirty, AC unit dirty or CB is bad. (Not compressor) so I looked at all that and found that my CB wire going into the CB was not tight. Works like a champ now. Do not allow them into your house. They give you that free easy feeling of wanting to help. Then they set it up to get a whole replacement system. You have been warned.

They installed 2 new lights on either side of my front door. Did a great job. Looks good!

Better than expected. James Westerkamm is great at his job and a great guy as well.

*****Buyer Beware***** I learned the hard way that this company quotes extremely high prices up front and expects you to negotiate the price down. I paid $5800 for a water heater that I purchased from Apollo and later learned that I paid waaay too much. If I would have taken the time to get another quote I could have saved a couple thousand dollars. Don't make the same mistake I did!! Not only did I pay way too much for the water heater, but Apollo also quoted me $2100 to do a drain rebuild in my kitchen. Thank goodness I got another quote. I ended up paying around $500 for the same drain rebuild through Dupps Plumbing. Dupps Plumbing is an honest company that does great work. Call Dupps instead and thank me later!!

They failed to arrive within the two hour time window and provided no communication.

First night and $19k system is throwing errors and doesn’t work. They want me to stay home from work and wait for a tech to come. Run from this company it is not family owned anymore and is a large corporation that does not care about anything but ripping people off.

The technician was very profesional and answer all my questions. But the quote was more than three times the price of the lowest competitor and more than twice to all other estimates from others companies.

Apollo Home attempts to price gouge for unnecessary work to the extreme with unsuspecting customers. I had a clog right in my main sewer line. I called them because they had a promotion for an $94 drain cleaning with a "free camera" inspection. 1st guy tried running his snake and claims he had trouble and almost got it stuck so they get their camera guy out. He puts his camera down there and they try to tell me that the 90 degree elbow to the sewer line is bad. They quoted me $3,175 to fix it. I also wanted to have a main line valve replaced and they wanted to charge over $1,200 for that. I told them no thanks, I'd get a second quote. I call another company and explain the situation and they agree to do the work for 1/3 of the price (I didn't give them Apollo's quote), which entailed breaking open the basement floor to replace a 90 degree elbow. The other company ends up breaking through the basement floor to try to replace the supposed bad elbow. They tell me this actually didn't need to be done after looking at the elbow. It was clogged up with some concrete pieces (how that got there is another story). He tells me it really just needed more heavy auguring / snaking. Bottom line, Apollo was just trying to get me to cough up over $3k just for unnecessary work instead of actually trying to simply clean it out.

So disappointed found problem too expensive to fix we are senior citizens. Left behind a mess for us saying “Not our Job!”

I was asked by customer service to delete my original review but I’m reposting it because people deserve to understand what value (or lack thereof) they get for their money. I called Apollo last month when a drain in my basement backed up. Before they came over, I spent about 2 hours cleaning it up. When they showed up, they told me to empty the tub, run my bathroom sink and flush the toilet. I told them I was worried about doing so because if there was a clog, it would back the drain up again, but they told me it should be fine, and, of course, it flooded again, making the cleaning I did that morning completely pointless. They asked to use my shopvac to clean it up and I allowed them to because I figured they must not have one of their own, and I wanted my basement clean again. That shopvac won’t run properly now. When they ran a camera through my sewage line, I learned I needed to get it replaced because it was collapsing in my front yard. I made an appointment to have it excavated/replaced. I was working the day of the appointment and when I got home I found that my basement had been flooded with muddy brown water, far worse than the 2 previous times. Come to find out, they hit my WATER line when excavating my sewage line, and no one from Apollo bothered to tell me about it. They did send a restoration crew to clean it though. I only found out because of the flood and because I called to complain. Last year, I got the bushes ripped out on the front of my house and had them completely replaced with mulch beds and landscape stones. A large potion of the mulch bed was destroyed. I understand that was unavoidable, but you can see in the pictures what my entire yard looked like afterward even though I was told I would only have a mound of dirt directly over where the sewage line was that I’d have to worry about leveling out. I did call and complain about all this and the person I spoke to on the phone said they were going to have a landscaper come out and fix it around the end of March/beginning of April. I called a few days ago to ask why it hadn’t been fixed yet and they said they had someone scheduled to come out in MAY... I also complained that I could still hear my pipes making gurgling noises which I was told was an indication of the collapsing sewage line that I already had completely replaced. They were trying to schedule a time to come back out and look at it AGAIN, but I chose to ignore them after a day because at this point, I am seriously traumatized by the stress this company has caused me. After dealing with them this most recent time, it threw me into a panic attack where I couldn’t function. I just want all of this to be over with and I can’t handle it anymore. On top of that, I decided to go out to my yard today to try to level down the mound of dirt to little avail, although I did find massive pieces of my old broken pipe strewn throughout all the dirt. I know they’re offering to fix this, but at this point, like I said, I am so upset with them that I do not even want to talk to them on the phone or see them because it stresses me out to deal with them so badly. I live alone and work long hours and trying to undo what they did is going to use the majority of my free time this spring. So if you have any respect for your property and your home, do not hire Apollo.Thanks for offering to fix these issues but it’s too little too late. EDIT: After posting this, I went back outside and my neighbors came out to help. 3 adults, a total of about 3 hours of work with a tiller, shovels and iron rakes and we barely put a dent in it. They said they were home watching during the excavation and asked themselves why Apollo wasn’t hauling any of this dirt away. Good question! You know the work is beyond unacceptable when people who weren’t even involved can look at my yard and tell me to my face that it looks horrible and that they can’t believe it was left in such horrible condition. If you’re gonna fix my yard, just show up and do it because I can’t handle speaking to you all anymore. I’ll take this down if it gets done.

This company has pre-defined estimates for any given service, irrespective of complexity or simplicity of the actual work. They quoted us nearly $9,000 for a water heater replacement. When I balked at the estimate, they actually got defensive and downright rude about it. I would never recommend this company to anyone for any kind of work. They overcharge by 3x what we ultimately paid. Our actual water heater replacement, including a high quality water heater AND labor, was just under $3,000 through another service and it was done with fantastic service and quality of work.

My very elderly mother called for a cleaning of her heater. She has previously used another company that treated her well and I could not say why she called Apollo this time. She has no problems with her furnace, this is only a cleaning. The man who came told her she had a gas leak! He went on to say that it is urgent that she get a new unit quickly and would have someone come out in the morning to take care of that. She said he was very pushy and did not answer her questions. She has all this written in her bill. She did not feel good about this, and called her usual company (Adams), she explained what was said, and they said they placed her furnace and wanted to know if they shut off her gas since they claimed she has a leak. NO they did NOT! IF she truly had a gas leak, they would have to cut off her gas for her safety. Adams technician came out the same day, and said no she does not have a gas leak, and her unit has about 10-15 years life in i!. In addition, he had to clean her furnace again, as it was done so poorly a few hours earlier by the Apollo technician. Who treats the elderly like this? Who tries to scam with fear of an explosion? Apollo does! Do not use this company unless you want to be taken on a ride. 1 star is too many.

Don’t do it!! Horrible company. I had my ac just stop out of nowhere a fews months ago. They had a tech come out real quick. He said his first instinct was a fuse was out. He came back to me after 20 minutes saying that I needed a whole replacement. That the system was failing. Blah blah blah Did a switch to show me the fuse is kicking off. But seemed off. He set me up for next day salesmen meetup. Super quick. Salesman comes the next day. Very nice. But starts checking everything out but just giving me car salesman vibes. Looking at the furnace. “Oh yeah. She’s had a good life” Tries to then sell me a whole system for $13,000!!! My father had just gotten one for $6000 recently. I told home I’d think about it and that I don’t make decisions like that without doing research. He didn’t like that at all. After he left. I went to the store and bought fuses for my ac unit. $20. $20. Worth a shot right?!! Trust your gut. Well it worked. And kept working. Haven’t had an issue since. Don’t use Apollo. Please. I beg you. Don’t. Use Apollo.

Went very well. They sent two people who worked really well as a team and cleaned up after themselves.

It was very quick and smooth, done how I Asked

Horrible experience. I hired Apollo to do plumbing and electrical work in a new kitchenette I was installing in my basement. During the initial consultation, the technicians (both of them) confirmed that Apollo would take care of everything with the permit and inspections. I was ignorant to believe such statements. Upon completing the initial stage of the electrical work, the technician said the paperwork for the permit would be submitted that day (June 25). It wasn't. I called on Tuesday (June 29) and was told by Andrea that the paperwork just landed on her desk that day and she would be submitting it to the county that same day. She didn't. In fact, by her own later admission, she didn't get around to submitting the paperwork until July 8...nearly 2 weeks after I was told it would be submitted by the technician. (Coincidentally, I happened to call Apollo on July 7 asking about the status of my project and was told someone would call me back. No one did. I called again on July 8 and was told Apollo was waiting on the county). Andrea blamed the county many times for delays caused by Apollo. She flat out lied. It wasn't the county that was causing the delay. It was Apollo's incompetence and lack of care for their customer. They delayed my project 2 weeks. Oh, but wait. That isn't the end of it. They made no effort to communicate with me. I had to contact them to get any information. And when I did, I was usually told by the person who answered the phone that they would have someone call me back with the status. Only, no one would call me back. So I would call again. In fact, it got to the point that I demanded all communication be done via email and that Andrea send me status updates every day (via email). Andrea didn't like this at all and tried to get an attitude with me, which I shut down very quickly. Her status updates consisted of her asking me what the status was. I had to remind her that I paid Apollo, Apollo needs to provide the status updates. She apparently decided that it was necessary to bring in Mike Knudsen...whose title on LinkedIn is Director of Customer Service, but his email signature indicates a much lesser title, so who knows. In his initial email to me, he asked if I needed the information for the county to get updates. I reminded him that I don't work for Apollo. I have to say, for someone who claims to be the "Director of Customer Service," he doesn't really care about customers. He made no effort to apologize for Andrea's handling of the project (or mishandling, as the case was). He never addressed (though saying he would) Andrea lying about when she submitted the permit paperwork, or why she blamed the county when it was her own incompetence that led to the delays. Once she finally did submit the paperwork, it failed because needed items were missing. The electrician was sent back out to draw up a floor plan of where the outlets, etc. were. I, again, was told by the technician that the paperwork would be submitted to the county that day. It wasn't. It was a week and a half before it was submitted (per the county permit website). Oddly, that happened to be the same day I called Apollo to find out what was going on with my project. (Sensing a pattern?? It's as if my phone calls were prompts for Apollo to actually do what they were supposed to do). Then, after waiting all that time, the electrical work Apollo did failed the rough-in inspection for things any "Master Electrician" should have known. I had to take charge and become the project coordinator. I started directing Apollo people to do the things they should have been doing. Apollo makes you pay for the entire project up front. I will advise everyone to NOT use Apollo for this very reason. Once you pay, they simply don't care anymore (or so it would seem). It didn't bother Andrea one bit that she was the cause of the delays. It didn't bother Mike Knudsen that Andrea lied to a customer. Perhaps, instead of dancing across the tv screen like a moron, the CEO should pay more attention to what his employees are actually doing (or not doing but should be doing). Oh, and to add insult to injury, well over a month after everything, Apollo decides to attach a balance due statement to an email about their crappy "care" program. They wanted me to pay an additional $50+. I told them to zero out that statement and to send me a $0 balance statement. Surely, if they could send a $50+ balance due statement they could figure out how to send a $0 balance statement. Not the case. They never sent the $0 balance statement. Apollo will never set foot on my property again. I am sure their incompetence and lack of care for their customers extends well beyond any plumbing and electrical work. I would never trust them with even a simple furnace tune-up. And Apollo does NOT offer a VETERAN discount. So, from one veteran to all other veterans/family/friends/supporters/etc., I encourage you to explore other options. No one needs the headache of Apollo. Adding to all of this, some employee (or someone claiming to be an employee) responded to my review on Yelp saying a member of their team reached out to me. I would like to know when anyone from their team reached out to me, because I was the one who had to do all of the reaching. If it wasn't for me continuing to bug them for status updates, my project would still be delayed because of Apollo. Again, they continue to lie even in replying to reviews. Just STOP, Apollo. Its ridiculous that you lie to cover up your incompetence. No one reached out to me. No one ever took accountability for the horrible customer service. No one bothered to look into the lies Andrea told about the delays (even though Mike Knudsen said he would). Lie after lie after lie. My advice, take your business elsewhere. There are too many other options. No one should have to deal with the mess that is Apollo.

Damien and Brie were rock stars knowledgeable friendly and proffesional. Damien and Brie are rock stars Appollo is the BEST

Efficiently. Very personable professional and quality work.

Professional direct into the point. Very timely and very communicative.

Top notch customer service, professionalism, and very thorough! I called Apollo for a second opinion after my home warranty-assigned contractor diagnosed a leak in the coil and wanted to charge me $1100 for a coil replacement. Apollo got me scheduled same day and offered a coupon for free second opinion. My tech, Rob, went above and beyond during the visit, and ultimately disagreed with the original diagnosis. The warranty’s contractor wouldn’t consider the second opinion and said I’d have to pay for the coil replacement before they’d recharge the unit. So I scheduled a follow up with Apollo to recharge the unit. Rob came back and checked the system, said it didn’t even need recharged, and said he still doesn’t think the coil doesn’t need replaced. Calling Apollo may have just saved me $1100 and they didn’t charge me a dime. As a brand new homeowner they’ll be choice for all HVAC service from here on out!

The rating is for the estimate/service charge, not work performed. Previously I have been very happy with Apollo but I have noticed in the past 1-2 years, they have gotten extremely pricey and always seem to push for other services or mention all of the extraneous things that could go wrong (seems very fear-based selling - may not be the tech's fault for having to do this, could be coming from corporate.) The tech told me there was some rust in my electric panel that indicates moisture - duh, I have a 125 year old house with a stone foundation - and then he said, "It could be fine for another 20 years, or it could completely go out tomorrow." Eyeroll. All I needed was an outdoor outlet replaced. It cost me $90 to have a service tech come out (expensive, but I understand their time is valuable). The estimate was for almost $500. When I declined, the tech asked what a better price might be for me - which 1-I'm not going to negotiate and 2-I was absolutely ticked that clearly if I had said yes to the initial amount, they would do it, but they were trying to see what they could get me for. NOPE. I contacted another electrician on Angi and they got it done in under an hour for $70. The worst part for Apollo is, I had used them for many things over the years - plumbing, electrical, handyman services. And they will never, ever get another request from me again.

Wonderful. Could not be happier. Todd is a total pro and nice guy.

When I called they implied they usually come out same day or the next. So you give them your info and they have scheduling call back. Earliest they could schedule was 10 days out!! This is a kitchen sink drain. I don't understand how they can tell you it would be a day at the most which I get, but then want to schedule 10 days out for a kitchen sink? Can't use it at all or the dishwasher, doesn't drain at all. I called back and asked about it and gentleman I talked to said he would look into it. Didn't hear back. So now I am back at square one.

Significantly overcharged for refrigerant refill on my AC, $320/lb for R410a versus $80-120/lb market rate. Even at this rate, I agreed to do refill when tech said I needed 1-2 lbs to get the unit working properly. He proceeded to fill 2 lbs ($700 with trip fee!) and then told me the unit would still not cool properly unless I continued to add more coolant. He ultimately added 4lbs and left me with a $1300 bill (which I’m disputing). Shop around if you do want to get gouged on price!