Apollo Home

Apollo Home worked with my schedule, and had Josh out quickly to help with my electrical installation. Thanks Josh , and Apollo Home for your fast friendly service.

Tech arrived quickly and preformed the job well also, gave us great advice.

They were very knowledgeable and helpful.

They try very hard to sell you services that you do not need.

Better than expected. James Westerkamm is great at his job and a great guy as well.

*****Buyer Beware***** I learned the hard way that this company quotes extremely high prices up front and expects you to negotiate the price down. I paid $5800 for a water heater that I purchased from Apollo and later learned that I paid waaay too much. If I would have taken the time to get another quote I could have saved a couple thousand dollars. Don't make the same mistake I did!! Not only did I pay way too much for the water heater, but Apollo also quoted me $2100 to do a drain rebuild in my kitchen. Thank goodness I got another quote. I ended up paying around $500 for the same drain rebuild through Dupps Plumbing. Dupps Plumbing is an honest company that does great work. Call Dupps instead and thank me later!!

They failed to arrive within the two hour time window and provided no communication.

First night and $19k system is throwing errors and doesn’t work. They want me to stay home from work and wait for a tech to come. Run from this company it is not family owned anymore and is a large corporation that does not care about anything but ripping people off.

The technician was very profesional and answer all my questions. But the quote was more than three times the price of the lowest competitor and more than twice to all other estimates from others companies.

Apollo Home attempts to price gouge for unnecessary work to the extreme with unsuspecting customers. I had a clog right in my main sewer line. I called them because they had a promotion for an $94 drain cleaning with a "free camera" inspection. 1st guy tried running his snake and claims he had trouble and almost got it stuck so they get their camera guy out. He puts his camera down there and they try to tell me that the 90 degree elbow to the sewer line is bad. They quoted me $3,175 to fix it. I also wanted to have a main line valve replaced and they wanted to charge over $1,200 for that. I told them no thanks, I'd get a second quote. I call another company and explain the situation and they agree to do the work for 1/3 of the price (I didn't give them Apollo's quote), which entailed breaking open the basement floor to replace a 90 degree elbow. The other company ends up breaking through the basement floor to try to replace the supposed bad elbow. They tell me this actually didn't need to be done after looking at the elbow. It was clogged up with some concrete pieces (how that got there is another story). He tells me it really just needed more heavy auguring / snaking. Bottom line, Apollo was just trying to get me to cough up over $3k just for unnecessary work instead of actually trying to simply clean it out.

So disappointed found problem too expensive to fix we are senior citizens. Left behind a mess for us saying “Not our Job!”

I was asked by customer service to delete my original review but I’m reposting it because people deserve to understand what value (or lack thereof) they get for their money. I called Apollo last month when a drain in my basement backed up. Before they came over, I spent about 2 hours cleaning it up. When they showed up, they told me to empty the tub, run my bathroom sink and flush the toilet. I told them I was worried about doing so because if there was a clog, it would back the drain up again, but they told me it should be fine, and, of course, it flooded again, making the cleaning I did that morning completely pointless. They asked to use my shopvac to clean it up and I allowed them to because I figured they must not have one of their own, and I wanted my basement clean again. That shopvac won’t run properly now. When they ran a camera through my sewage line, I learned I needed to get it replaced because it was collapsing in my front yard. I made an appointment to have it excavated/replaced. I was working the day of the appointment and when I got home I found that my basement had been flooded with muddy brown water, far worse than the 2 previous times. Come to find out, they hit my WATER line when excavating my sewage line, and no one from Apollo bothered to tell me about it. They did send a restoration crew to clean it though. I only found out because of the flood and because I called to complain. Last year, I got the bushes ripped out on the front of my house and had them completely replaced with mulch beds and landscape stones. A large potion of the mulch bed was destroyed. I understand that was unavoidable, but you can see in the pictures what my entire yard looked like afterward even though I was told I would only have a mound of dirt directly over where the sewage line was that I’d have to worry about leveling out. I did call and complain about all this and the person I spoke to on the phone said they were going to have a landscaper come out and fix it around the end of March/beginning of April. I called a few days ago to ask why it hadn’t been fixed yet and they said they had someone scheduled to come out in MAY... I also complained that I could still hear my pipes making gurgling noises which I was told was an indication of the collapsing sewage line that I already had completely replaced. They were trying to schedule a time to come back out and look at it AGAIN, but I chose to ignore them after a day because at this point, I am seriously traumatized by the stress this company has caused me. After dealing with them this most recent time, it threw me into a panic attack where I couldn’t function. I just want all of this to be over with and I can’t handle it anymore. On top of that, I decided to go out to my yard today to try to level down the mound of dirt to little avail, although I did find massive pieces of my old broken pipe strewn throughout all the dirt. I know they’re offering to fix this, but at this point, like I said, I am so upset with them that I do not even want to talk to them on the phone or see them because it stresses me out to deal with them so badly. I live alone and work long hours and trying to undo what they did is going to use the majority of my free time this spring. So if you have any respect for your property and your home, do not hire Apollo.Thanks for offering to fix these issues but it’s too little too late. EDIT: After posting this, I went back outside and my neighbors came out to help. 3 adults, a total of about 3 hours of work with a tiller, shovels and iron rakes and we barely put a dent in it. They said they were home watching during the excavation and asked themselves why Apollo wasn’t hauling any of this dirt away. Good question! You know the work is beyond unacceptable when people who weren’t even involved can look at my yard and tell me to my face that it looks horrible and that they can’t believe it was left in such horrible condition. If you’re gonna fix my yard, just show up and do it because I can’t handle speaking to you all anymore. I’ll take this down if it gets done.

This company has pre-defined estimates for any given service, irrespective of complexity or simplicity of the actual work. They quoted us nearly $9,000 for a water heater replacement. When I balked at the estimate, they actually got defensive and downright rude about it. I would never recommend this company to anyone for any kind of work. They overcharge by 3x what we ultimately paid. Our actual water heater replacement, including a high quality water heater AND labor, was just under $3,000 through another service and it was done with fantastic service and quality of work.

My very elderly mother called for a cleaning of her heater. She has previously used another company that treated her well and I could not say why she called Apollo this time. She has no problems with her furnace, this is only a cleaning. The man who came told her she had a gas leak! He went on to say that it is urgent that she get a new unit quickly and would have someone come out in the morning to take care of that. She said he was very pushy and did not answer her questions. She has all this written in her bill. She did not feel good about this, and called her usual company (Adams), she explained what was said, and they said they placed her furnace and wanted to know if they shut off her gas since they claimed she has a leak. NO they did NOT! IF she truly had a gas leak, they would have to cut off her gas for her safety. Adams technician came out the same day, and said no she does not have a gas leak, and her unit has about 10-15 years life in i!. In addition, he had to clean her furnace again, as it was done so poorly a few hours earlier by the Apollo technician. Who treats the elderly like this? Who tries to scam with fear of an explosion? Apollo does! Do not use this company unless you want to be taken on a ride. 1 star is too many.

Don’t do it!! Horrible company. I had my ac just stop out of nowhere a fews months ago. They had a tech come out real quick. He said his first instinct was a fuse was out. He came back to me after 20 minutes saying that I needed a whole replacement. That the system was failing. Blah blah blah Did a switch to show me the fuse is kicking off. But seemed off. He set me up for next day salesmen meetup. Super quick. Salesman comes the next day. Very nice. But starts checking everything out but just giving me car salesman vibes. Looking at the furnace. “Oh yeah. She’s had a good life” Tries to then sell me a whole system for $13,000!!! My father had just gotten one for $6000 recently. I told home I’d think about it and that I don’t make decisions like that without doing research. He didn’t like that at all. After he left. I went to the store and bought fuses for my ac unit. $20. $20. Worth a shot right?!! Trust your gut. Well it worked. And kept working. Haven’t had an issue since. Don’t use Apollo. Please. I beg you. Don’t. Use Apollo.

Went very well. They sent two people who worked really well as a team and cleaned up after themselves.

It was very quick and smooth, done how I Asked

Damien and Brie were rock stars knowledgeable friendly and proffesional. Damien and Brie are rock stars Appollo is the BEST

Efficiently. Very personable professional and quality work.

Professional direct into the point. Very timely and very communicative.

Top notch customer service, professionalism, and very thorough! I called Apollo for a second opinion after my home warranty-assigned contractor diagnosed a leak in the coil and wanted to charge me $1100 for a coil replacement. Apollo got me scheduled same day and offered a coupon for free second opinion. My tech, Rob, went above and beyond during the visit, and ultimately disagreed with the original diagnosis. The warranty’s contractor wouldn’t consider the second opinion and said I’d have to pay for the coil replacement before they’d recharge the unit. So I scheduled a follow up with Apollo to recharge the unit. Rob came back and checked the system, said it didn’t even need recharged, and said he still doesn’t think the coil doesn’t need replaced. Calling Apollo may have just saved me $1100 and they didn’t charge me a dime. As a brand new homeowner they’ll be choice for all HVAC service from here on out!

The rating is for the estimate/service charge, not work performed. Previously I have been very happy with Apollo but I have noticed in the past 1-2 years, they have gotten extremely pricey and always seem to push for other services or mention all of the extraneous things that could go wrong (seems very fear-based selling - may not be the tech's fault for having to do this, could be coming from corporate.) The tech told me there was some rust in my electric panel that indicates moisture - duh, I have a 125 year old house with a stone foundation - and then he said, "It could be fine for another 20 years, or it could completely go out tomorrow." Eyeroll. All I needed was an outdoor outlet replaced. It cost me $90 to have a service tech come out (expensive, but I understand their time is valuable). The estimate was for almost $500. When I declined, the tech asked what a better price might be for me - which 1-I'm not going to negotiate and 2-I was absolutely ticked that clearly if I had said yes to the initial amount, they would do it, but they were trying to see what they could get me for. NOPE. I contacted another electrician on Angi and they got it done in under an hour for $70. The worst part for Apollo is, I had used them for many things over the years - plumbing, electrical, handyman services. And they will never, ever get another request from me again.

Wonderful. Could not be happier. Todd is a total pro and nice guy.

When I called they implied they usually come out same day or the next. So you give them your info and they have scheduling call back. Earliest they could schedule was 10 days out!! This is a kitchen sink drain. I don't understand how they can tell you it would be a day at the most which I get, but then want to schedule 10 days out for a kitchen sink? Can't use it at all or the dishwasher, doesn't drain at all. I called back and asked about it and gentleman I talked to said he would look into it. Didn't hear back. So now I am back at square one.

Significantly overcharged for refrigerant refill on my AC, $320/lb for R410a versus $80-120/lb market rate. Even at this rate, I agreed to do refill when tech said I needed 1-2 lbs to get the unit working properly. He proceeded to fill 2 lbs ($700 with trip fee!) and then told me the unit would still not cool properly unless I continued to add more coolant. He ultimately added 4lbs and left me with a $1300 bill (which I’m disputing). Shop around if you do want to get gouged on price!