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"Posting my email to Madison Tree, below. Sent 4/26/23. No response. Cannot believe they treat people like this and put their safety at risk. I called your office on 4/24 in an effort to obtain some information on your policy/protocol around tree removal as it relates to close neighbors whose property and safety are affected by your work. No one called me back. I live next door to the staging area your crew used Wed – Fri of last week to remove some trees from [Hyde Park home]. I barely know that homeowner and I had no idea this work would be taking place. I even spoke to one of your supervisors (?) on Wed morning to see what was going on. He failed to inform me at that time that my back yard would be unusable and unsafe for 3 days. As it turned out, my house was not safe either. On Thurs morning, my lawn guy showed up, as scheduled, to do my spring cleanup. One of your guys told him he had “30 seconds” to get out of my back yard. Nice. At 5.30pm on Fri, I looked out the 2nd floor back window and saw the crane, holding a large piece of tree trunk, suspended over the NE corner of my house. I went outside and told one of your employees to tell the crane operator to stay away from my house. His reply was: We’re done and we weren’t anywhere near your house. This was a lie and I don’t appreciate being gaslighted. I challenged his lie and an argument ensued. He continued to lie and F-bombs were dropped on both sides. I then spoke with a second employee who didn’t deny the crane was suspended over my house, but kept talking about risk mitigation. The problem is that while they mitigated the risk of your paying customer, they did nothing at all mitigate risk to my property or to me – which sounds like a company policy. Why would you allow your employees to treat people like this? You show up unannounced, denying me notice that I am losing the use of part of my property for several days, put me and my house at risk, and then lie about it. I had [different tree service] do my tree work several years ago and I cannot imagine they would have treated my neighbors like this under any circumstances. (Your crew also backed into my fence on Wed. Since the developer’s demo guys already hit it, that’s on him, but the fact that your guys smashed it even further and said nothing about it to me, says even more about you as a company.) This kind of behavior makes the mission and values statement you posted on your website a complete joke."

"My initial appointment with Jackson McClain was excellent - punctual, professional, personable and knowledgeable. On the day of service, I am glad I was home as I had to ask the workers to trim some more branches on one tree (they were sticking out much farther than other branches and it wasn't aesthetically good and it blocked a view from my windows) and also had to ask them to cut off a single large branch on another tree that looked really bizarre after the other trimming they had done on it. A week or so later I ended up trimming some branches off a third tree that were sticking way out beyond the other branches and were overhanging the sidewalk into my house. Positives included being worked in much sooner than expected; the crew was pleasant and cleaned up all the branches they cut."