Madison Tree Care & Landscaping Inc

Posting my email to Madison Tree, below. Sent 4/26/23. No response. Cannot believe they treat people like this and put their safety at risk. I called your office on 4/24 in an effort to obtain some information on your policy/protocol around tree removal as it relates to close neighbors whose property and safety are affected by your work. No one called me back. I live next door to the staging area your crew used Wed – Fri of last week to remove some trees from [Hyde Park home]. I barely know that homeowner and I had no idea this work would be taking place. I even spoke to one of your supervisors (?) on Wed morning to see what was going on. He failed to inform me at that time that my back yard would be unusable and unsafe for 3 days. As it turned out, my house was not safe either. On Thurs morning, my lawn guy showed up, as scheduled, to do my spring cleanup. One of your guys told him he had “30 seconds” to get out of my back yard. Nice. At 5.30pm on Fri, I looked out the 2nd floor back window and saw the crane, holding a large piece of tree trunk, suspended over the NE corner of my house. I went outside and told one of your employees to tell the crane operator to stay away from my house. His reply was: We’re done and we weren’t anywhere near your house. This was a lie and I don’t appreciate being gaslighted. I challenged his lie and an argument ensued. He continued to lie and F-bombs were dropped on both sides. I then spoke with a second employee who didn’t deny the crane was suspended over my house, but kept talking about risk mitigation. The problem is that while they mitigated the risk of your paying customer, they did nothing at all mitigate risk to my property or to me – which sounds like a company policy. Why would you allow your employees to treat people like this? You show up unannounced, denying me notice that I am losing the use of part of my property for several days, put me and my house at risk, and then lie about it. I had [different tree service] do my tree work several years ago and I cannot imagine they would have treated my neighbors like this under any circumstances. (Your crew also backed into my fence on Wed. Since the developer’s demo guys already hit it, that’s on him, but the fact that your guys smashed it even further and said nothing about it to me, says even more about you as a company.) This kind of behavior makes the mission and values statement you posted on your website a complete joke.

The process was smooth and went very well.

They do a great job, I have been using them for years. I know them and I know they do a good job.

.

They come to the door and call before they come out. They did Exactly as i had asked, they do pruning of trees and shrubs, and they do a great job on it. They also come out once a year to inspect work that will need to be done next.

unknown

unknown

I have 2 in the back and 1 in the front. I've had my trees trimmed a couple of times and they did that for me but the most recent was the fertilizer. They have a big truck with a long hose on it. I don't think I was even here. They come up and they force the fertilizer into the ground under pressure. It leaves little holes in the yard here and there and then you get a bill. No muss no fuss. It's not a lot to pay if you can keep your trees for a while. They do a good job. They come and take care of business. There's no critical time, they'll tell you in the spring. They don't tell you we'll be here at this date and this time. They just say they'll be there in the spring and that's the way that works. They did it in the spring. For my tree trimming they come and do a good job. They have people who are trained arborists and they know the correct way to trim a tree. Not everybody does. You can kill a tree if you don't trim it correctly. My trees are doing fine and I am confident they know the correct way to do it and they are giving me good advice on how to keep them going and to keep my trees alive and healthy. I do the limb cleanup myself.

unknown

unknown

unknown

tree trimmers were prompt and professional. very pleased with the way the trees have leafed out this summer.

This is a follow-up of my 4-14-2012 review. I've had mixed results with this company. For transplanting some trees, they were great, but based upon my experience, I want to pass on a word of caution to those who are contemplating treating their ash trees for the emerald ash borer. We paid close to $1000 to treat 3 ash trees twice, once in 2012, and once in 2014. They wanted to treat them again this year, but only 2 of them, because one of the ash trees is on its way out, and they wanted to remove it for a lot of money. We can't see paying for another expensive treatment when we're not sure how effective the treatments are. One of the other ash trees doesn't look as good as it used to. Jon is a very pleasant person to work with, and I've had good conversations with people in their office too.

unknown

unknown

unknown

unknown

unknown

unknown

unknown

unknown

unknown

unknown

For any challenging situation, I would always go to Madison. They aren't cheap, but in the long run, their excellent work is worth the money.  They come on time; they get the work done; they have the proper equipment, pay attention to safety and to preserving surrounding plantings, and are unfailingly honest about whatever situation you have to deal with. They're great.

unknown