Get matched with top chimney cap pros in Christiansburg, OH

"Excellent. They were on time and explained everything."

"Not well. The young men who came were pleasant, but inexperienced. The job was to sweep AND inspect. They said it did not need sweeping (though we later found out it did) and they asked if we wanted an outside inspection as if it were an add-on. It was raining and I guess they did not want to get wet. They then were delayed sending us a quote and when we asked for one, it was nebulous and prohibitively expensive. Four quotes later we found a company that would do the work needed and not upsell us. We paid $250 effectively for nothing."

"Every aspect of this project was easily the best experience we have had with a major project and contractor. Our initial contact and project manager, Colby, was a pleasure to work with, wanted to know what we wanted, provided useful and helpful advice, did not try to steer us where we didn't want to go, was straight with us on what he could and couldn't do, and together we came up with a plan that fit our needs and budget for both roofing (already completed) and siding (materials ordered and on the horizon). For the project we had in mind we felt the price was reasonable. Anthony, the on-site project manager, was very professional and followed up quickly to clear up a couple of minor issues we noticed. The roofing crew did their job and everything was cleaned up. It was a two day job, but even after the first day the yard was cleaned up and everything neatly put away. We haven't found any nails in our yard which was important with dogs in the yard. Everything was hauled away and no trace they were here other than our beautiful new roof! We are definitely happy customers and enthusiastically recommend American Way Exteriors to others."

"I got several quotes, and after talking with Mr Chimney (John), it became apparent how knowledgeable he was. One of my co-workers had John fix his chimney after a tree fell on it years ago, and he was happy with the job they had done. Even though it was a lot of money, his quote was significantly cheaper than another replacement quote, and I went with them. Another company quoted a non replacement solution, which would have been a bad choice in my case. I signed a contract spring '17. John was having trouble matching the brick because my house is almost 40 years old. He checked with 25 companies before he found the perfect match. John was willing to jump through other hurdles, such as putting the scaffolding on stilts because of our multiple tiered flower beds that were in the way, and working around our schedule when it wouldn't be safe to work because of guests. It turned out that the chimney brick was coming off in sheets because some previous company had disposed excess concrete down the chimney, between the flue liner and brick, so there was no room for expansion, or for a place for the water to go when the chimney crown started leaking. Mr. Chimney finished the chimney, all the flashing done the right way, replaced the shingles around the chimney where they were working, cleaned up, fixed some other pre-existing issues, and the chimney looks great!"

"12/15- Allstate repaired an overflowing gutter by replacing it with a wider gutter and adding a guard. Two years later, the gutter is overflowing again, the wood underneath and on the side of the house is rotted, and the gutter is nearly falling off. I originally was told the worker who performed the repair was no longer employed by them and they could not vouch for his work. 2/18- I emailed the manager. A worker was sent to give me an estimate for repair. Since February, nearly four months ago, I have been going back and forth with Eric WIlliams, sales manager. The company guarantees their work for 24 months- I contacted them at 26 months. The damage is extensive and other companies that gave me estimates agree the original "fix" 26 month previous only put a bandaid on the problem. Communication from Allstate is sporadic. At one point Eric sent an estimate, I asked some questions, he came out and took a second look. That was almost four weeks ago. I have since texted and received no reply. I wanted to give Allstate the chance to make things right, but after my contact in February, they have not. They say the right things, but don't follow through. Other estimates for repair are consistent- this amount of damage should not have happened if the "repair" had been done correctly in the first place. Of course, Allstate says it is due to the construction of the roof (however, it was constructed the same two years ago when they first came out, and they didn't say it was a problem when they did the original repair). And we are talking about a two month difference when it comes to their "guarantee"."