Get matched with top fire pit installation pros in Bay Village, OH

"Please don't use this company!! They came to my house to blow out my sprinkler system and that went ok but Jim said that my system had weak valves or solenoid's and then apparently to prove his point he snapped one off in the valve box. He then took me over to an outside electrical junction box and said that chipmunks had gotten in and were chewing the wires, when I started to bend down to see what he was talking about he pushed himself in and said, "here let me help you", and got out his folding knife and began to jam it into the box all the way to the bottom as though he was digging in the soil in the bottom of the can. The he started telling me that I had a lot of problems with my system but that he could fix everything in the spring for around $500.00. This was all a shock to me and left me befuddled since my system was working fine over the summer. I paid him and he left but then I remembered that last year when I had him out he said something about my valves not being the good kind and began to crank on them and I had to tell him please don't break them even if they aren't the strongest. Then I went back to the wiring box and looked more closely and found that all the wires had been cleanly cut all at the same point and the cut was fresh with shiny wire exposed! Definitely not chipmunks!! I called Jim and confronted him about breaking my valve and cutting the wires and asked him why he had jammed his knife into the box the way he did and he said, "Oh the wires were impacted with soil". When pressed further he went back to the chipmunk story. He was clearly damaging my system in order to create future cash flow for himself. These guys are total scammers!!! I told him I want a refund, but he didn't agree to this and I haven't seen one yet. Avoid this company at all cost!! I'm telling all my neighbors to dump this guy. I only hope that this post can save others what I had to experience. Huge breech of trust!! I only gave this company one star because it wouldn't let me post my comments with zero stars. They deserve negative five stars."

"Job was completed according to schedule, they took pride in their work, and I was very pleased with the outcome. I definitely would call them back for future work."

"Boxwoods, Arborvitae, and Elm planted; with mulch beds"

"Work was done as promised. Complications for firebox rebuild were discovered and remedied without additional cost. Repairs to the chimney liners was done much less expensively than I thought possible without tearing into the brickwork. It seems that the owner treats his workers with respect. There is a team atmosphere on the job. He has more long-term employees than I have seen in companies that hire tradesmen."

"Completed in one day, lovely outcome!"

"Yes AJ got the job done right! He was efficient and courteous! I’m very pleased with the results and would definitely hire him again!"

"Good quick service at fair price"

"Worked with John and his crew a few years ago in 2012. Spent a significant amount of money on a paver patio with Kichler LED lights. The lights were expensive and under warranty for 15-years. I was told personally by John that *if they ever fail, just call and we will be over to replace them*. In March of 2018 I called and reported a light that was failing. John told me to put a piece of blue painters tape on it and that although they were busy, would be over as soon as they could. Over the next few months I followed-up with him as the light then completely failed. He guaranteed me that the light is still covered under the Kichler warranty but that they have been so busy that they have not been able to be out to replace. I asked if he would at least be able to get to it before the snow flies in 2018 as it was already October, and he said *yes, just give me your cell phone number again*. Never heard from him or his crew. In March of 2019 I started contacting him again as the blue painters tape is still on the failed light. I tried texting his cell phone and left him 2-3 messages on his answering machine at the main number of his office. It is May 22, 2019, and he has yet to even acknowledge that I called him or have an open issue. Finally, this past weekend I reached out to his vendor that he used to purchase my Kichler lights from, and they honored the warranty. I ended up pulling and replacing the light myself, but the light was at least replaced at no unit cost. While the crew was here and working they did a nice job. I paid for many lunches for them and treated his crew with absolute respect. I even left a cooler full of drinks out in the yard each day before I left for work for the crew as the summer was brutal that year. I opened my yard and patio up for any number of people that he wanted to bring over to show as a reference for sales that he was working on. This is the respect and courtesy I got in return. Very poor professionalism on Johns part. He knows better than to behave like this. He literally ignores the calls. Did not even bother to call me back and say, *sorry, been beyond busy, but we did not forget you*. Even though it has been 14-months and you would think that even the busiest teams would have found time to work in a light repair, I could have been given the courtesy of a reply. Very poor, John!"

"From the initial consultation to the finished product, Job well done. The guys were a great team and worked extremely hard. I am so grateful for the thorough work and the questions to make sure that the job was done as we wanted. We appreciate Palmers so much and would definitely recommend to others. We had a problem with skunks getting in our yard, and the crew not only blocked entry way to the skunks, but made the back yard look great. They leveled and put in pavers in an area where it was sinking, the cleared all around our fencing, cleaned out growth my husband and I couldnâ t, and did a terrific job. Thank you Angi for the referral, and thank you Palmers for making it all happen."