With Angi since November 2001
Service Provider ResponseWe are sorry for not providing a estimate. We are very busy with chimney cleaning this time of year. Too much work and not enough employees. Sorry this was our fault.
Service Provider ResponseThe customer was a repeat customer. We were called out to perform a regular Chimney clean. The job was performed within 45min or less. At the time of the Chimney Denise was not watching the process. She was attending to family affairs. When the job was completed I was stunned how rude she was too me. A Chimney clean consists of running a chimney brush up and down threw the flue liner, brushing out the smoke chamber and firebox area. Which was completed thoroughly. When a Chimney clean is performed the fire brick in the firebox does not look new again. Fire brick gets discolored from usage. Denise claims all that was performed was vacuuming out the ashes. That process would have only taken 2min. Not the 30min. it took to do the chimney clean. Denise should have been more attentive to the chimney clean instead of her family affairs. So I could have performed what she was expecting. I tried understanding what she wanted. But she was raising her voice and not explaining very well what was expected of me. I did say she was not educated on the process. Which turns out to be true in this case! Denise was extremely rude and the family member showing me the door was apologizing for Denise. I believe I deserve a apologies from Denise. Nobody deserves to be spoken too that way. In business or on a personal level.
Service Provider ResponseBay Chimney Sweep was there on June 26 and not on August 15 and the price was $129.60 (including tax). When we left the property at the time of completion, we felt that the job was well done. Even though it is 3 months later, he could have called Bay Chimney Sweep to come out to rectify the situation which we would have gladly done with out charge. We try every day to do our best, we do NOT cut corners and we wish we would have had the opportunity to go back and look to see what the situation was with the wood burning stove was and correct anything that the customer thought was missed.
Service Provider ResponseThe customer and I agreed that the appointment would be for 12:30pm. The fact that I was running early is neither here nor there. I was at her house at 12:30 and waited until 12:45. The customer never called to say she was running late until 1:05pm. She left a voicemail saying she was still on the road and would be home later that afternoon. By then, I was already on my way to my next appointment. I was very busy that day so we didn't talk until she called me the following day to complain about the service call fee that I charge to all my no call/no shows to pay for gas and my time lost. She didn't want to pay the fee and was sarcastic and rude to me on the phone so I told her to rip up the service fee bill and I decided to use my right to refuse service to her for any later date. I don't like losing customers but I didn't like how she made it my fault that she could not keep her appointment.
We provide humane and effective solutions to your pest and wildlife nuisances. With a Wildlife Biologist on staff, we know critters and how to handle them. Have confidence that we will help you and your nuisance find the best possible outcome. We are licensed, insured, and proud to offer 10% off for Veterans.
The Gutter Boys Co. works daily to provide a seamless and enjoyable customer experience. Our helpful sales associates can get you a quote for gutter cleaning right over the phone. If you are looking for seamless gutters or protection, we come right to you, and customize a quote specifically for your home and circumstances. We are never pushy. We like to say that it’s a sales experience that your mom would be comfortable with. The Gutter Boys technicians are tenured and knowledgeable. We are proud to provide a high continuity of service by utilizing employees for our installation services. Our techs are rigorously trained and have received Master Installer status with Valor Gutter Guards, which TGB exclusively installs in Northeast Ohio.
2022 Super Service Award
Check our website for current promotions. All major credit cards accepted. Sub contracting not an option. We won't show up for another company, and only WE will show up to do work on your home. No surprises.
Ask for details
Bay Chimney Sweep is open:
No, Bay Chimney Sweep does not offer free project estimates.
No, Bay Chimney Sweep does not offer eco-friendly accreditations.
No, Bay Chimney Sweep does not offer a senior discount.
Bay Chimney Sweep offers the following services: Chimney Cleaning