Bay Chimney Sweep
About us
*Licensed & Fully Insured *Professional Service *Owner Operated
Services we offer
Chimney Cleaning
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 11% |
The person who came did not clean any of the outside of my fireplace. He basically vacuumed it. When I called for the appt I specifically said I wanted it cleaned, not sweeped. After he vacuumed it and went out to his van he came back in and said: "You are all done." I was astonished. When I questioned him about the service he said I was uneducated and continued to be belligerent. I told him he needed to stop talking and leave my house and he proceeded to put me down and would not stop. This was after he had to reschedule due to snow and he was 15 minutes late. He did call both times. I would not recommend this chimney vacuum for $130 to anyone.
3/16/15: My appointment was for Saturday the 19th at noon. He called me at 10 AM to say he had been out all morning running around and the roads were bad. Could he reschedule. I was disappointed as I too was out and Middleburgh Hts keeps their roads very clean. It stopped snowing within a half hour of his rescheduling. The following Saturday he called me to say he was running 15 minutes late. I appreciated the call. I tried to be professional in my review. I did not go into details of how rude this person was to me. I watched him take an extension up into my chimney. I was very conscientious of what a stranger was doing in my house. He wore a mask and laid on his left side while vacuuming out the upper portion of my chimney. I saw everything he did. Obviously when he was vacuuming he did not see me watching from my kitchen. HE became very belligerent when I was shocked that he was done so quickly. I told him I would not make the mistake of having him back again. He states I was a repeat customer. The first time he came out my fireplace was already clean due to the previous owners using a woodburner insert in the fireplace. The service he provided was putting a top on my chimney. As I told him the day he was here, I was not present when he did the first "sweep" I had a friend there since I was at work. I now question what he "cleaned" the first time.
Regardless, my family member did not apologize for me. She came to get him out the door because when I told him I was done arguing he proceeded to yell through the living room to me in the dining room and tell me "you must be crabby today". Again he is getting very personal on what was a business deal. One I will not make again. People are allowed to have different opinions. My daughter had a friend and her mother at my house. She was appalled at how he spoke to me. This is now becoming a he said, she said ordeal. Take my review for what it is - my opinion.
"The customer was a repeat customer. We were called out to perform a regular Chimney clean. The job was performed within 45min or less. At the time of the Chimney Denise was not watching the process. She was attending to family affairs. When the job was completed I was stunned how rude she was too me. A Chimney clean consists of running a chimney brush up and down threw the flue liner, brushing out the smoke chamber and firebox area. Which was completed thoroughly. When a Chimney clean is performed the fire brick in the firebox does not look new again. Fire brick gets discolored from usage. Denise claims all that was performed was vacuuming out the ashes. That process would have only taken 2min. Not the 30min. it took to do the chimney clean. Denise should have been more attentive to the chimney clean instead of her family affairs. So I could have performed what she was expecting. I tried understanding what she wanted. But she was raising her voice and not explaining very well what was expected of me. I did say she was not educated on the process. Which turns out to be true in this case! Denise was extremely rude and the family member showing me the door was apologizing for Denise. I believe I deserve a apologies from Denise. Nobody deserves to be spoken too that way. In business or on a personal level."
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