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"We bought a number of appliances for our remodeled kitchen 6 years ago. They sold us on Bosch as high-end, German-made products. When we had our second repair issue with our dishwasher, I had to go to the store. Fortunately, Reese was the one who heard my concerns. He contacted the area manager for Bosch, and more that just the perfunctory apologies, Bosch was willing to sell us a new unit for a greatly reduced price and Appliance Loft somehow waived the install fee. They stand behind their products; don't let the price enticements from the big box stores lure you because this store truly stands behind their products and sales pitch."

"The carpet is of high quality but the installation was problematic. The installation was delayed by several hours. They wanted to reschedule because their van broke down. The installers who finally arrived were nice enough but spoke limited English so communication was a challenge. They put tools on our new hardwood floors which caused scratches. The carpet was all installed and some seams are very visible in some locations including the middle and sides of the master bedroom. There is an object under the carpet on the stairs that left a bump and I expect it is a trimming from the carpet they accidentally covered. The carpet isn't properly attached to the stairs and was completely loose in some areas. They left a few black stains on the carpet. Customer service was poor. They made an appointment to send someone out and never showed up to two appointments. When the representative made the appointment, he had no knowledge of carpet installation and possible fixes. They finally sent out repair people who had no knowledge of what needed to be fixed despite the installer's representative's appointment to go over each issue. The two repair people brought scissors, a stapler, and lighter fluid. They wanted to cut the carpet on the seams to make it look better. They only had lighter fluid to clean the stains and said they were concerned that would ruin the carpet. They put a few staples in and left the stains and seams as they were. We told them to stop cutting once we saw their fix in progress. We called to share our dissatisfaction with Lowe's and the installer. The issue has never been resolved. It has been a very time-consuming process and neither the store nor the installer seems interested in making it right."

"Do not buy a window from home depot. The saleman was very nice. But installation is a nightmare. I have had 6 appointments to have window installed. One contraction canceled 3 times and did not show or call for the fourth appointment. A second Home Depot supplied contractor has now canceled at the last minute two times. If you have a life with other things to do buy a window somewhere else."

"Purchased carpet and installation for my staircase in October 2017 and it was finally completed on 6/21/2018. This was after 10 visits to my house. Countless errors and inconvenience. It really was unbelievable the errors and time to get this $600 job complete. Countless measurement trips, installed crooked, my steps were damaged, carpet damaged during the installation, the list goes on. The installer at least apologized along the way but Home Depot never contacted me except once to tell me they didn't reorder my carpet (I needed a complete reinstall at one point) after I questioned another long delay with the installer. I called the store manager during this horrible experience and was told to wait until done and they would then determine what type of settlement could be made but never got an apology. I sent a letter to my local store manager after the completion of the job in June but no reply. A week ago I sent the same letter to Home Depot corporate. No word yet. I would advise everyone to never buy carpet from Home Depot, it was a unnecessarily bad experience with no concern from Home Depot!"