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Verified Reviews for Gas Log Service pros in Shortsville, NY

*The Angi rating for Gas Log Service companies in Shortsville, NY is a rating based on verified reviews from our community of homeowners who have used these pros to meet their Gas Log Service needs.

*The HomeAdvisor rating for Gas Log Service companies in Shortsville, NY is a rating based on verified reviews from our community of homeowners who have used these pros to meet their Gas Log Service needs.

Last update on November 10, 2025

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Avatar for Butler's Sales and Service, Inc.

Butler's Sales and Service, Inc.

4.73(
153
)
•Approved Pro

Butler's Sales and Service, Inc.

4.73(
153
)
•Approved Pro
Super Service Award
Customers say: True professional
Recommended by 96% of Angi customers
Recommended by 96% of HomeAdvisor customers
150 local quotes requested

Here at Butler's Sales and Service, Inc., we have been in business since 1992, and have provided The Finger Lakes community with alternative heating sales and services including outdoor cooking grills and smokers for 20 years. We have an abundance of outdoor cooking appliances and sauces to spice up your outdoor grilling and smoked foods events, parties or home cook outs. We strive for customer satisfaction and build to better your experience with our products, supplies and our services. When you purchase one of our products, you know you are getting the best. Not only are you buying a top quality product, but you are guaranteed excellent customer service.

"I am pleased with every part of the task of cleaning my chimney. Steve made it easy to make an appointment that was convenient for me and Mike arrived on time and went through every facet of cleaning my chimney. Mike used techniques I have never seen for cleaning... I have been wood for more than 20 years. It was a win/win and I signed up for their yearly cleaning which as a senior will save me money and give me confidence my unit is safe to use. Thanks!"

Richard I on February 2025

Here at Butler's Sales and Service, Inc., we have been in business since 1992, and have provided The Finger Lakes community with alternative heating sales and services including outdoor cooking grills and smokers for 20 years. We have an abundance of outdoor cooking appliances and sauces to spice up your outdoor grilling and smoked foods events, parties or home cook outs. We strive for customer satisfaction and build to better your experience with our products, supplies and our services. When you purchase one of our products, you know you are getting the best. Not only are you buying a top quality product, but you are guaranteed excellent customer service.

"I am pleased with every part of the task of cleaning my chimney. Steve made it easy to make an appointment that was convenient for me and Mike arrived on time and went through every facet of cleaning my chimney. Mike used techniques I have never seen for cleaning... I have been wood for more than 20 years. It was a win/win and I signed up for their yearly cleaning which as a senior will save me money and give me confidence my unit is safe to use. Thanks!"

Richard I on February 2025

Sparks Monroe Heating & Chimney

2.27(
26
)

Sparks Monroe Heating & Chimney

2.27(
26
)
47 years of experience

Rely on Sparks Monroe & Sparks Wayne to keep all of your home heating, cooling and plumbing systems running smoothly and safely. For five generations, Sparks has lead the Monroe and Wayne County area in installations, repairs and services to make your home most comfortable. We continuously give our customers nothing less than 100% satisfaction all year long. We provide service 24/7/365 for emergencies relating to our services. Services We Offer Our services include chimney cleaning and repairs; home duct cleaning; home energy solutions; and expert tune-ups for home systems related to heating, cooling and more. Our other services involve installation and repair of cooling and heating systems. That includes installation and repair for furnaces and air conditioners so that air flows consistently and quietly throughout your home. We also provide installation and repair services for water heaters that will give you hot water at every demand, but also save energy. Sparks offers humidifier information and service as well. Call us at (585) 621-2770, if you need any Air Conditioning Installation/Repair, Furnace Installation/Repair or any other (Water Heater, Humidifier, Chimney etc.) installation and repair services in Rochester NY. Our technicians are well trained and well equipped to serve you 24 hour a day and 7 days a week!!!

"Horribly! There were major flaws in the work performed. It took a long time to get a person to respond to my calls. When follow up appointments were scheduled, they didn't show twice. The third time they showed up and made minimal repairs to improve the situation, but it the final product was less than perfect. i would never use this business again and don't recommend them."

Rick H on February 2020

Rely on Sparks Monroe & Sparks Wayne to keep all of your home heating, cooling and plumbing systems running smoothly and safely. For five generations, Sparks has lead the Monroe and Wayne County area in installations, repairs and services to make your home most comfortable. We continuously give our customers nothing less than 100% satisfaction all year long. We provide service 24/7/365 for emergencies relating to our services. Services We Offer Our services include chimney cleaning and repairs; home duct cleaning; home energy solutions; and expert tune-ups for home systems related to heating, cooling and more. Our other services involve installation and repair of cooling and heating systems. That includes installation and repair for furnaces and air conditioners so that air flows consistently and quietly throughout your home. We also provide installation and repair services for water heaters that will give you hot water at every demand, but also save energy. Sparks offers humidifier information and service as well. Call us at (585) 621-2770, if you need any Air Conditioning Installation/Repair, Furnace Installation/Repair or any other (Water Heater, Humidifier, Chimney etc.) installation and repair services in Rochester NY. Our technicians are well trained and well equipped to serve you 24 hour a day and 7 days a week!!!

"Horribly! There were major flaws in the work performed. It took a long time to get a person to respond to my calls. When follow up appointments were scheduled, they didn't show twice. The third time they showed up and made minimal repairs to improve the situation, but it the final product was less than perfect. i would never use this business again and don't recommend them."

Rick H on February 2020

Monroe Contracting

2.13(
8
)

Monroe Contracting

2.13(
8
)
23 years of experience

Installation of all types of fireplaces including brick/stone work, Chimney sweeps/cleaning, Installation of all types of interior or exterior gas lines and gas pits, Inspections of chimney/fireplaces and repairs, any and all masonry work and installation of chimney caps and chase cover

"This rating is for Monroe Contracting and Remodeling located at 77 Hickory Manor Drive Rochester, NY 14606, not Monroe Contracting located at 56 Simmons Street Rochester, NY. The Angies List software will not allow me to add a contractor not listed on Angies List, apparently. A chimney inspection was contracted before a purchase of a house in Brighton, NY a few days before Thanksgiving 2018. Mr. McGill took the job on short notice. I immediate left my home in Avon,Ny and drove to Brighton, a 25 minute journey to attend the inspection. When I arrived the owner stated Mr. McGill had left 10 minutes before. I tried to contact Mr. McGill the next day (the day before Thanksgiving) for the results of the inspection. His phone went to messaging and he would not return my calls. Emails were ignored. He did contact the Realtor handling the transaction and verbally stated "everything was okay and I'll send a report". Repeated calls and emails were not answered. The Saturday after Thanksgiving, our Realtor stated the owners were going to re-list the house on Monday if we didn't have progress on the chimney inspection. More calls and emails to Mr. McGill went unanswered. Finally on late Sunday night our Realtor got an email with the chimney inspection results. Mr. McGill stated he was out of cell and internet service service areas. Really? Both services not covered? Extraordinary that we almost lost the purchase of a house and could have been held responsible for breach of contract because Mr. McGill was out of complete contact from civilization!? Not attentive to his customers needs. Not communicative. Uncooperative. And how could he have performed a though inspection in 15 minutes? Granted it was close to Thanksgiving, but if could not have performed a though inspection and followed up with a report why not refuse the job and let us find someone who would? Extremely unprofessional."

John L on January 2019

Installation of all types of fireplaces including brick/stone work, Chimney sweeps/cleaning, Installation of all types of interior or exterior gas lines and gas pits, Inspections of chimney/fireplaces and repairs, any and all masonry work and installation of chimney caps and chase cover

"This rating is for Monroe Contracting and Remodeling located at 77 Hickory Manor Drive Rochester, NY 14606, not Monroe Contracting located at 56 Simmons Street Rochester, NY. The Angies List software will not allow me to add a contractor not listed on Angies List, apparently. A chimney inspection was contracted before a purchase of a house in Brighton, NY a few days before Thanksgiving 2018. Mr. McGill took the job on short notice. I immediate left my home in Avon,Ny and drove to Brighton, a 25 minute journey to attend the inspection. When I arrived the owner stated Mr. McGill had left 10 minutes before. I tried to contact Mr. McGill the next day (the day before Thanksgiving) for the results of the inspection. His phone went to messaging and he would not return my calls. Emails were ignored. He did contact the Realtor handling the transaction and verbally stated "everything was okay and I'll send a report". Repeated calls and emails were not answered. The Saturday after Thanksgiving, our Realtor stated the owners were going to re-list the house on Monday if we didn't have progress on the chimney inspection. More calls and emails to Mr. McGill went unanswered. Finally on late Sunday night our Realtor got an email with the chimney inspection results. Mr. McGill stated he was out of cell and internet service service areas. Really? Both services not covered? Extraordinary that we almost lost the purchase of a house and could have been held responsible for breach of contract because Mr. McGill was out of complete contact from civilization!? Not attentive to his customers needs. Not communicative. Uncooperative. And how could he have performed a though inspection in 15 minutes? Granted it was close to Thanksgiving, but if could not have performed a though inspection and followed up with a report why not refuse the job and let us find someone who would? Extremely unprofessional."

John L on January 2019

Avatar for Mark Allen Heating & Cooling

Mark Allen Heating & Cooling

2.25(
4
)

Mark Allen Heating & Cooling

2.25(
4
)
41 years of experience

At Mark Allen Heating & Cooling located in Rochester, NY, we are devoted to providing the best-in-class Residential & Light Commercial HVAC services for Air Conditioning Systems, Heating Systems, Water Heaters, Heat Pumps, Boilers, Humidifiers, Geothermal and More. We boast on extensive list of satisfied customers. Our experienced technicians perform scheduled maintenance and repairs and we also have service technicians on call 24 hours a day to handle emergencies. Now offering our new Discount Service Plans. The Gold Key & Silver Key service Plans will give you the peace of mind you deserve. Which key will you choose? Mark Allen owner and operator has been in the heating and air conditioning business for over 25 years. His expertise is very well known in the Rochester and surrounding areas. Starting at 16 years old as an apprentice and working his way up through installation, service and sales he has become a name people know and trust. Sarah Allen has been in the heating and air conditioning business for 14 years starting out as a customer service representative and now specializing in customer service, sales and marketing. We strive to give you the same service that we would want ourselves. We have a large family of 10 and take pride in our work. Now offering Geothermal Installations! Take advantage of the 30% No Cap tax credit.

At Mark Allen Heating & Cooling located in Rochester, NY, we are devoted to providing the best-in-class Residential & Light Commercial HVAC services for Air Conditioning Systems, Heating Systems, Water Heaters, Heat Pumps, Boilers, Humidifiers, Geothermal and More. We boast on extensive list of satisfied customers. Our experienced technicians perform scheduled maintenance and repairs and we also have service technicians on call 24 hours a day to handle emergencies. Now offering our new Discount Service Plans. The Gold Key & Silver Key service Plans will give you the peace of mind you deserve. Which key will you choose? Mark Allen owner and operator has been in the heating and air conditioning business for over 25 years. His expertise is very well known in the Rochester and surrounding areas. Starting at 16 years old as an apprentice and working his way up through installation, service and sales he has become a name people know and trust. Sarah Allen has been in the heating and air conditioning business for 14 years starting out as a customer service representative and now specializing in customer service, sales and marketing. We strive to give you the same service that we would want ourselves. We have a large family of 10 and take pride in our work. Now offering Geothermal Installations! Take advantage of the 30% No Cap tax credit.

Northern Comfort Heating & Cooling

4.32(
31
)

Northern Comfort Heating & Cooling

4.32(
31
)
Customers say: Super punctual
38 years of experience

Emergency Service always available

"On May 17th we had Northern Comfort come to service our pool heater. We were quoted $99 to come out and $99 for diagnosis. The tech arrived and could not figure out the issue. He called Pentair tech support several times and still was unable to figure out the issue but raised the gas pressure even though that had never been an issue and nothing had changed since installation. In the end he spoke to a Pentair salesman that their company was familiar with who suggested turning a gas valve screw. It appeared to work and heater finally stayed lit. It was only after this I was told the bill was over $600. When asked what the additional $400 was for, i was told it was for "advanced" diagnostics. I guess the phone calls to Pentair? I was then told the initial diagnostic fee only covered 30 mins, and the additional time was $200 an hr. I was NOT told this before the appt and at no time did the tech tell me there was going to be an additional charge if he kept trying to figure out what was wrong. I ask to speak with the owner and was given a women on the phone who was very rude and told me never to contact the company again. I refused to pay the "advanced diagnostic " fee. Less then 24hrs later the pool heater overheated and shorted out the Stack Flue Sensor and stopped working. I have emailed the company several times and they have not responded. It now appears that their "fix" may have caused additional damage to the heater. I have been in contact with Pentair and they agree. I requested at a minimum a refund or that they return and fix the heater correctly. No response. Its very disappointing as they were recommended by a friend."

Gina C on June 2023

Emergency Service always available

"On May 17th we had Northern Comfort come to service our pool heater. We were quoted $99 to come out and $99 for diagnosis. The tech arrived and could not figure out the issue. He called Pentair tech support several times and still was unable to figure out the issue but raised the gas pressure even though that had never been an issue and nothing had changed since installation. In the end he spoke to a Pentair salesman that their company was familiar with who suggested turning a gas valve screw. It appeared to work and heater finally stayed lit. It was only after this I was told the bill was over $600. When asked what the additional $400 was for, i was told it was for "advanced" diagnostics. I guess the phone calls to Pentair? I was then told the initial diagnostic fee only covered 30 mins, and the additional time was $200 an hr. I was NOT told this before the appt and at no time did the tech tell me there was going to be an additional charge if he kept trying to figure out what was wrong. I ask to speak with the owner and was given a women on the phone who was very rude and told me never to contact the company again. I refused to pay the "advanced diagnostic " fee. Less then 24hrs later the pool heater overheated and shorted out the Stack Flue Sensor and stopped working. I have emailed the company several times and they have not responded. It now appears that their "fix" may have caused additional damage to the heater. I have been in contact with Pentair and they agree. I requested at a minimum a refund or that they return and fix the heater correctly. No response. Its very disappointing as they were recommended by a friend."

Gina C on June 2023

Showing 1-10 of 12
Gas Logs questions, answered by experts

Natural gas companies advise only shutting off the gas supply at the meter yourself if you smell natural gas or suspect there is a leak, typically following an emergency. Instead, you can shut off gas to individual appliances when necessary. If you want to turn off your natural gas entirely, you should contact your utility company. You’ll generally also need to acquire a permit to work on your natural gas line.

It’s no secret that natural gas differs from propane, but you’re in luck—licensed plumbers can also install propane gas lines. When you speak to a gas plumber near you, be sure you specify that your project will be for propane gas, not natural gas. Propane lines are slightly different than natural gas lines, so clear communication is key to ensure that your project is completed without a hitch. 

Plumbers start by walking around the property to see if they notice any signs or sounds of a gas leak. They can also use tools like electronic gas detectors and infrared cameras to find the source of leaks. There are also detectors that use laser, thermal, and multi-wavelength imaging. All these devices allow a plumber to scan your home and pinpoint the exact location of a leak.

No, fixing or patching a hole in a gas line may not seal it completely. A patch should be a temporary solution because the damaged area will be weaker than the rest of the pipe, increasing the likelihood of future leaks. Therefore, if a gas line incurs damage, call a licensed plumber and have it replaced right away.

Replacing a gas valve on a water heater will take a professional plumber between 1 and 1½ hours. However, they may require extra time to diagnose the problem with your water heater, particularly since so many of the surrounding parts work together. Speak with your plumber before the job to confirm the pre-hour price and the approximate length of the job.

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