Get matched with top gas log pros in Waterloo, NY

"John was very professional and explained everything he had done. He replied later that Friday night when a problem arose with the hot water. He came out the next morning and corrected the problem even though he had other appointments. He was easy to talk to and answered questions about other plumbing concerns. I would highly recommend him to others and will call on him again if needed."

"Did a nice job cleaning my wood burning fireplace and answered my questions regarding my gas fireplace."

"Anthony serviced my gas fireplace in October. Recently I had some concerns about how the fireplace was performing. I called Anthony and he made the time in his schedule to come to assess the issue. He checked his previous work and explained that what was happening is common in vent free gas fireplaces. He is an honest and hardworking young man who is striving to build his company. He is doing all the right things to make that happen."

"They came out cleaned the chimney, took pictures showed me and they charged me a good price."

"We have a brick chimney at our recently bought house that needed a chimney inspection. The previous owners put on a new roof and we were concerned about leaking. Vinny was very professional and checked everything thoroughly. He said all looked good and he would checked it again on the spring. I highly suggest him! Quick response time, courteous and very professional."

"Dave was awesome. Water heater is perfect and also fixed a leaky gas line he noticed. Highly recommend"

"I do not even know where to begin! We went into their showroom purchasing a lawn mower and ended up going back for a gas fireplace!! Ken our salesman made selecting each part very easy for us. Communication was good throughout the whole process. We has Bryan and Patrick for installation. The project was supposed to be 3 days and they finished in 2 ! As far as mantle, surround, and tile it was built on site not prepackaged. He sat down and worked with us to figure the best dimensions and sizing to not overwhelm the room but accommodate the ceiling height. I also did not want the fancy molding and rosettes because it just doesn't suit my taste or my house. He brought over all his stuff and layed it out so we could get an idea of the finished product. They were absolutely AMAZING. I can not recommend them enough. And just for the record our initial purchase, the lawn mower, is fantastic. Best one we have ever bought. ** for the record because when looking for a fireplace installer the most common negative review was installers not meeting code enforcement regulations on other companies. Martins had good reviews on that. I work for the Code office where I live and the CEO did his inspection and said everything was above standard! This is so important for safety and I was beyond pleased with this aspect too!)"

"John was friendly did not waste time. Went to work got the job done. Came in went over the work that was done. I paid him sign the papers and he left."

"They had to work around the covid shutdown and still did well."

"We were contacted pretty quickly to set up a time to come out and measure our counters. My wife is a teacher so she was unable to be home to speak together with them during normal business hours. We only had a .pdf of the offered types of granite and little knowledge of the edge conditions offered so we set up a time on a Saturday to go to the warehouse (about an hours drive away). I emailed for directions to the warehouse (it's not in the same town as listed on Angie's list) but no one got back to me so I called that morning and someone told me the address.We were shown all of the slab options. We picked out the slab at the warehouse and were told that they would call to set up a time to measure. They called and we set up a time for me to be there. All went well with the measuring. I was then contacted to set up a delivery time. They said Wednesday the  20th. I cleared out the cabinets and unhooked the sink the day before and took time off from work the morning of the 20th. At approx. 8:30AM on the 20th I received a call saying there was a mixup and they had two work orders one said they were going to cut the stone on the 20th and deliver it on the 21st and the other said they were supposed to install on the 20th. I had to wait one more day and take more time off of work. The delivery people arrived on the 21st and installed the cabinets. They did a good job. We did have some cracked plaster where they had to cut away some of the old wainscotting to fit the backsplash in, its an old house so nothing is straight. I had to contact the company  and requested information on how to care for the counter tops. They got me that information in a timely manner. Besides the delivery mixup I wish they could have measured and located the sink strainer more accurately directly above the previous one. They do however say they are not responsible for any plumbing (I did learn how to cut and install ABS plumbing fixtures so that was a plus).
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