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Avatar for SE Kitchens & Baths Inc.
SE Kitchens & Baths Inc.
4.1(
22
)
Tile: Ceramic and Porcelain - InstallTile: Ceramic and Porcelain - Install - For Business

Serving Queensbury, NY and surrounding areas

Approved

In business since 2011

Free estimates

Credit card accepted

"

Based on the many Angie's List positive reviews and Angie's List awards given to this vendor, I decided to go with them and not get additional quotes. My gut told me otherwise, and I should have listened. I am pleased with the overall result, however; it just took some aggravation to get to that point. I have been reluctant to post this review, but as an Angie's List member I feel at least obligated to do so.

Perhaps I expect too much from contractors, holding a countertop fabricator I employed last October as the "gold standard" of quality, professionalism, responsiveness, cleanliness, and a positive attitude. With SE Kitchens I felt an overall negative attitude, and I think it carried over into the work. Skip, the owner, and two other men arrived in three separate trucks. Two of the trucks backed over two of my orange driveway-marker sticks, and I knew then we were off to a bad start. Although they took care to lay down heavy drop cloths across all my floors, they still left debris, from those cloths, that I had to clean up. After they left, I discovered I had quite a bit of bathroom cleaning to do. There were black marks on the side of the toilet, black marks on my white floor tile (I panicked when I saw what looked like a tile crack, but fortunately it was not), and debris on the floor of the linen closet. There were dirt marks (like dirty fingerprints) on my new white cabinet. There were dirt marks on part of a replaced chair railing. I could clean all that myself (and did), but then I started to notice that the applied caulk was not only in the seams of the granite (as it should be!), but on the horizontal surface itself in many places. The caulk was simply applied with a lack of attention to detail (my opinion). Though the caulk is clear, it is not invisible. There is white caulk that was spread too wide between the replaced chair railing and the painted wall above it. (I will have to attempt to paint over that strip of caulk.) Finally, the black gasket under the fixture is crooked. The gasket issue is an aesthetic thing and I notice it. But since the granite, too, is black, it's not as offensive as it otherwise could be. After all that, I discovered three tiny nicks along the edge of the granite, and I was quite concerned about those. (It turns out they are not going to create a problem.)

On a positive note, I was pleased to see Skip take extra precaution when he used a torch to work on the plumbing in the wall!

The height of the cabinet I bought from him is 34-1/2" - an unpleasant discovery when I saw it being installed in my bathroom! I had expected the usual 30" height, and panicked when I saw how high it is. Skip replied that "Nobody buys 30" anymore; no more back-breaking." (I.e., I won't have to bend over so much when using the sink. True, but I'm 5' 9", and I wonder how a person 8 or 9 inches shorter would respond.) In any case, I was not given a choice. I was not aware there are two different heights available. Another positive note: unlike the saleswoman who I encountered on my first visit, Skip did a terrific job helping me with the selection process of the cabinet and top. He worked with me to keep the cost down to a level with which I was comfortable, and which really did give me what I wanted and needed.

Now, based on how I generally felt through this entire experience I was very uncomfortable with the idea of calling Skip to complain about the caulking and the nicks. I did finally call, but it was not returned. I called again several days later, and, Skip being there, took my call. He was very responsive and came to my house -- I think the next morning. He didn't give me any grief about it, as I had somewhat feared. He was pleasant, assured me the nicks were not an issue, and I am satisfied. He removed the excess caulk, and showed me that all it takes to remove it is a single-edge razor blade. "You can use [granite] as a cutting board," he then told me. (This is my first-ever granite piece and did not know what I can and cannot do to it.)

In the end, as I indicated at the beginning of this review, I am very pleased with my new vanity. The black granite itself adds a lot of class to my bathroom, replacing a pedestal sink that offered minimal surface space and, of course, no storage space.


"
Additional Photos
Bathroom Remodel
Bathroom Remodel
Bathroom Remodel
Bathroom Remodel

+3

11 neighbors recently requested a quote
Recommended by47%of homeowners
Avatar for Empire Today - Albany
Empire Today - Albany
3.5(
50
)
Tile: Ceramic and Porcelain - Install

Serving Queensbury, NY and surrounding areas

Approved (Corporate)

In business since 1959

Free estimates

Warranties offered

"As a staircase runner, the job was fairly straightforward. Only disconnect was between their (automated) morning-of-install phone call - which promised AM installation and actual arrival at 3 PM. Issues with edge binding machine slowed progress but they got it done and it looks great."
Carpet
Engineered Hardwood
Laminate
Luxury Vinyl
Solid Hardwood

+6

30 neighbors recently requested a quote
Recommended by77%of homeowners
Avatar for Kitchen and Bath World Inc
Kitchen and Bath World Inc
4.2(
75
)
Tile: Ceramic and Porcelain - InstallTile: Ceramic and Porcelain - Install - For BusinessTile: Ceramic and Porcelain - Repair+1 more

Serving Queensbury, NY and surrounding areas

In business since 1983

Credit card accepted

"My old bathroom was in bad shape and really needed a fix.  I worked with Jessica, who asked me questions about what I wanted, and then she came up with a computer generated design which gave me a really good idea of what the finished project would look like.  After that we selected the fixtures and hardware and they order everything for you.
In this remodel, the bathroom was stripped to the studs and completely redone.  The materials used were high quality and all the prep work for the walls and floor were done very well.  Chad did most of the work and especially the tile work and he does a great job.  The finished product looks fantastic - like a spa.  I had them install a heated towel rack and a heated floor, which upped the price of the remodel.
"
Fresh as a spring Day
Latterbath
From Delmar 01
Delmar 02
Before

+3

Recommended by77%of homeowners
Avatar for Owens Carpet Cleaning
Owens Carpet Cleaning
5.0(
20
)
Tile: Ceramic and Porcelain - InstallTile: Ceramic and Porcelain - Install - For BusinessTile: Ceramic and Porcelain - Repair+1 more

Serving Queensbury, NY and surrounding areas

In business since 2022

Free estimates

Emergency services offered

"They were on time, very courteous and very professional. I will definitely use their service again when the young man Brian was here. He also mentioned that he does Tile and grout cleaning. We set up another appointment to have them back to do that. Also, the carpets look brand new again these people seem to really care about what they’re doing. Thank you again."
Additional Photos
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Additional Photos
Additional Photos

+27

Response time2 days
Recommended by100%of homeowners
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Ceramic Tile questions, answered by experts

When working on your bathroom floor tiling, you should always tile the floor first and then refit the toilet afterward. This has both practical and visual advantages—the tile will have a better seal, and the installation will look cleaner.

On the other hand, when you try to cut the tiles to fit around the toilet, you’re putting yourself at a disadvantage. It’s a lot more work, it’s hard to be precise, and mistakes or miscalculations can lead to future moisture damage to the tiling, grout, and subfloor.

Regrouting is cheaper than retiling, and it involves less work. Grout is available in a wide range of colors, making it a cost-effective way to improve the look of any tiled area in your home.

There are a few different tools you can use to score tiles. Manual tile cutters or tile scribes work well for scoring in straight lines. Tile nippers are one of the best options for scoring because they can make small and irregular cuts that larger tools may not be able to handle.

If you hire a professional to install a new floor, you can expect to pay between $50 and $75 per hour for labor. It takes two days on average to install a new floor as part of a bathroom remodeling project, but your timeline depends on your bathroom’s size and layout.

Larger tiles can be difficult to install because they’re heavier and bulkier than their smaller counterparts, which makes them harder to haul around and put in place. Plus, if you don’t install the tiles correctly, they could crack or break. For these reasons, it’s best to hire a professional for large-format tile installation.

The Queensbury, NY homeowners’ guide to ceramic tile services

From average costs to expert advice, get all the answers you need to get your job done.