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Skip and his crew were professional and courteous and easy to work with.

1) The chandelier was no easy task to install. They did a great job: A

2) Ceiling fan in bedroom w/ remote and wall controls: A

3) Window screens: I had all of the screens replaced because several of my old ones had fallen out when my two (indoor) cats sat on the window sill and leaned against the screens. Within two months of receiving the new screens, one of the downstairs screens popped out and my little cat fell out of the first floor window. This is a skittish indoor cat who had never been outside, and it took me close to an hour to coax him back inside. Because the only reason I had the screens replaced was to keep my cats from falling out of the window, and I now have zero confidence in the integrity of the screens, I rate this section as an: F

4) New toilet and light/fan in guest bathroom: A

5) My master bathroom was completely gutted. Out went the old bathtub and in came a beautiful shower stall with a bench, shelves and glass doors. It looks great and I love it. The painting and floor tiling were A. The toilet and light/fan: A. But now comes the part that has been gnawing at me from the start. I ordered a custom-made, "top of the line" vanity with a granite top. It was the most expensive piece of the whole renovation .About $3000 or > if memory serves. On the final day of the job, after Skip installed the sink, he told me that I "lost a drawer." Apparently the sink was too deep so there was no way to install the top drawer of the custom-made 3-drawer vanity that I ordered. And then while we were standing there in the bathroom reviewing the job, the wood plank that would have been the face of the top drawer fell onto the floor. As all of us girls know, the top drawer is the most important drawer of the vanity, and basically of any piece that has drawers. You wouldn't put your kitchen silverware in the 2nd drawer, would you? As much as I love my overall renovated bathroom, the missing top drawer on the vanity bugs the *&%# out of me each and every day. A big disappointment. And it is the missing drawer that brings down my overall ratings. I was going to keep this to myself and not post on Angie's list, but then this week, the toilet paper holder that was installed onto my custom-made vanity fell off.

Misc: There was a small problem with the plumbing of the new shower which leaked after its first use. Skip and the plumber came back the next day to fix it. No big whoop. Nobody's perfect. But they had to go through my closet to get to the leak, and the patch job on my closet wall was less than perfect. It is not in an area where any guest would notice it, but it bothers me because it was done in a hurry on the last day of the job and looks sloppy. It makes me feel badly because I know that is not how someone would repair it if it was in their own home.

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"J & K are professional and very knowledgeable on my project. I will review to others in need and myself as well. Call them, you won’t regret it."

"As a staircase runner, the job was fairly straightforward. Only disconnect was between their (automated) morning-of-install phone call - which promised AM installation and actual arrival at 3 PM. Issues with edge binding machine slowed progress but they got it done and it looks great."

"Justin and his crew did a fantastic job redoing my bathroom, removing my chimney as well as redoing my kitchen ceiling after damage done tom my home."

"Very well. If you use a sink that is not purchased from Pacific Tile (stainless only), be sure it is available early on in the installation process, to ensure it can be installed."

"stimate was detailed, and accurate. The experience with Kitchen and Bath World was excellent. We met with four companies that did this work. K&B was not the cheapest but fit in our budget. Micheal was excellent at designing the project and helped us select fixtures. The presentation was detailed and accurate. Financial terms were spelled out. Everything went according to plan. Michael and the owner came to check on the progress frequently. We are more than satisfied with the final results and have received many compliments. Three years later, I am still in aw as to how the family room and bath rooms look. This company took  out dated rooms and  made them modern and beautiful.
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"They were on time, very courteous and very professional. I will definitely use their service again when the young man Brian was here. He also mentioned that he does Tile and grout cleaning. We set up another appointment to have them back to do that. Also, the carpets look brand new again these people seem to really care about what they’re doing. Thank you again."

"Estimate/seeing space - late and rescheduled once. 
I run my own business so took off a day and scheduled a day for the painting a few weeks in advance.  The morning the work was to be done I called after they were late and was told they weren't coming.  He had been at the firehouse all night and was still there.  Not one of his other 3 employees or him tried to call the night before or early in the am to let me know.  I love those that volunteer but when people are counting on someone to show up, it is no way to run a business. 
He rescheduled with my husband to come 2 days later - I had to work so my husband had to work from home to accomodate the change.  We had company coming into to town so needed it done asap. 
Actual work was fine and completed in the time they said.
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"It was good. The tiles looked very good. They did very good in putting the tile down. The job was done nicely."

"Once I sent her all the measurements, it took her a little while to get the options back to me.  Overall, they're good designs.  However, they're very simplistic and give general ideas for space planning.  I was hoping to have a better idea for sizes of furniture for the space and some variations on staging.  
Jill was very responsive when I did have a question.  I'm not sure how helpful it is to have a virtual design done.  If we lived in similar cities, I'd probably use her again for help with additional designs.
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