Best ceramic tile pros near Hudson Falls, NY

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Based on the many Angie's List positive reviews and Angie's List awards given to this vendor, I decided to go with them and not get additional quotes. My gut told me otherwise, and I should have listened. I am pleased with the overall result, however; it just took some aggravation to get to that point. I have been reluctant to post this review, but as an Angie's List member I feel at least obligated to do so.

Perhaps I expect too much from contractors, holding a countertop fabricator I employed last October as the "gold standard" of quality, professionalism, responsiveness, cleanliness, and a positive attitude. With SE Kitchens I felt an overall negative attitude, and I think it carried over into the work. Skip, the owner, and two other men arrived in three separate trucks. Two of the trucks backed over two of my orange driveway-marker sticks, and I knew then we were off to a bad start. Although they took care to lay down heavy drop cloths across all my floors, they still left debris, from those cloths, that I had to clean up. After they left, I discovered I had quite a bit of bathroom cleaning to do. There were black marks on the side of the toilet, black marks on my white floor tile (I panicked when I saw what looked like a tile crack, but fortunately it was not), and debris on the floor of the linen closet. There were dirt marks (like dirty fingerprints) on my new white cabinet. There were dirt marks on part of a replaced chair railing. I could clean all that myself (and did), but then I started to notice that the applied caulk was not only in the seams of the granite (as it should be!), but on the horizontal surface itself in many places. The caulk was simply applied with a lack of attention to detail (my opinion). Though the caulk is clear, it is not invisible. There is white caulk that was spread too wide between the replaced chair railing and the painted wall above it. (I will have to attempt to paint over that strip of caulk.) Finally, the black gasket under the fixture is crooked. The gasket issue is an aesthetic thing and I notice it. But since the granite, too, is black, it's not as offensive as it otherwise could be. After all that, I discovered three tiny nicks along the edge of the granite, and I was quite concerned about those. (It turns out they are not going to create a problem.)

On a positive note, I was pleased to see Skip take extra precaution when he used a torch to work on the plumbing in the wall!

The height of the cabinet I bought from him is 34-1/2" - an unpleasant discovery when I saw it being installed in my bathroom! I had expected the usual 30" height, and panicked when I saw how high it is. Skip replied that "Nobody buys 30" anymore; no more back-breaking." (I.e., I won't have to bend over so much when using the sink. True, but I'm 5' 9", and I wonder how a person 8 or 9 inches shorter would respond.) In any case, I was not given a choice. I was not aware there are two different heights available. Another positive note: unlike the saleswoman who I encountered on my first visit, Skip did a terrific job helping me with the selection process of the cabinet and top. He worked with me to keep the cost down to a level with which I was comfortable, and which really did give me what I wanted and needed.

Now, based on how I generally felt through this entire experience I was very uncomfortable with the idea of calling Skip to complain about the caulking and the nicks. I did finally call, but it was not returned. I called again several days later, and, Skip being there, took my call. He was very responsive and came to my house -- I think the next morning. He didn't give me any grief about it, as I had somewhat feared. He was pleasant, assured me the nicks were not an issue, and I am satisfied. He removed the excess caulk, and showed me that all it takes to remove it is a single-edge razor blade. "You can use [granite] as a cutting board," he then told me. (This is my first-ever granite piece and did not know what I can and cannot do to it.)

In the end, as I indicated at the beginning of this review, I am very pleased with my new vanity. The black granite itself adds a lot of class to my bathroom, replacing a pedestal sink that offered minimal surface space and, of course, no storage space.

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"J & K are professional and very knowledgeable on my project. I will review to others in need and myself as well. Call them, you won’t regret it."

"As a staircase runner, the job was fairly straightforward. Only disconnect was between their (automated) morning-of-install phone call - which promised AM installation and actual arrival at 3 PM. Issues with edge binding machine slowed progress but they got it done and it looks great."

"I had an absolutely fantastic experience with the kitchen construction job! The contractor was not only incredibly knowledgeable but also exceptionally easy to communicate with. He took the time to thoroughly explain the entire plan, ensuring that I understood every detail before we began. Throughout the project, he demonstrated outstanding craftsmanship and attention to detail, transforming my kitchen into a stunning space that exceeded all my expectations. His professionalism and dedication were evident in every aspect of the work, and I couldn’t be happier with the results. I highly recommend! I’m now thinking about redoing my bathroom and already know who I will be calling!"

"Justin and his crew did a fantastic job redoing my bathroom, removing my chimney as well as redoing my kitchen ceiling after damage done tom my home."

"Very well. If you use a sink that is not purchased from Pacific Tile (stainless only), be sure it is available early on in the installation process, to ensure it can be installed."

"stimate was detailed, and accurate. The experience with Kitchen and Bath World was excellent. We met with four companies that did this work. K&B was not the cheapest but fit in our budget. Micheal was excellent at designing the project and helped us select fixtures. The presentation was detailed and accurate. Financial terms were spelled out. Everything went according to plan. Michael and the owner came to check on the progress frequently. We are more than satisfied with the final results and have received many compliments. Three years later, I am still in aw as to how the family room and bath rooms look. This company took  out dated rooms and  made them modern and beautiful.
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"They were on time, very courteous and very professional. I will definitely use their service again when the young man Brian was here. He also mentioned that he does Tile and grout cleaning. We set up another appointment to have them back to do that. Also, the carpets look brand new again these people seem to really care about what they’re doing. Thank you again."

"They do excellent work and were accommodating on pricing.  They had a whole team here, got everything done on time, and cleaned up very well.  I found them to be very consumer-oriented and personable.  I would use them again."

"It was good. He was a very nice guy. He was on time. He cleaned up after himself. Everything was neat when he left. I don't have any issues."