
Complete Painting and Repair
About us
My name is Scott Keller and I am the owner of Complete Painting & Repair. I take pride in every job my company performs, relying on my 25 years of experience, attention to detail, and top quality (Sherwin-Williams) paint products. Experience counts, and every employee of Complete Painting & Repair has a minimum of 5 years experience as a professional painter. To meet our clients' needs, we provide free estimates and set a firm budget for each project. Contact us for more information about our services and to get your free estimate. "No job is too big, no job is too small".
Business highlights
Services we offer
carpentry work, doors installed and windows, painting interior/exterior rebuild decks and porches presure washing
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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69% | ||
12% | ||
15% | ||
0% | ||
4% |
We had some difficulty scheduling a mutually agreeable date to do the work, so we finally got together on a date of Saturday April 18, 2015. Scott needed to get a ladder in order to reach the areas of my ceiling that needed to be patched. He came with 2 helpers instead of just 1, so I got 3 painters for the day. The patching and painting was completed on Saturday, and I decided to get the trim painted as well, which included 11 doors plus 2 doorways, floor moldings, etc. Scott sent one of his helpers - Tom, to paint the trim on Sunday, April 19. I paid an additional $250 for the trim painting.
The cost was $824 for labor plus what I spent for paint. I bought more than this job needed because I have other areas of my house that also need painting.
I am very pleased with the results. The area hasn't been painted in the 25 years since the house was built. Since it was so high and large it really needed a professional. There was also patching needed that was in high areas of the ceiling and where the ceiling met the wall, some of the original taping of the seams had lifted. Scott also gave me advice on another painting issue I have with the external doors peeling, and refinishing my hard wood floor.
I run my own business so took off a day and scheduled a day for the painting a few weeks in advance. The morning the work was to be done I called after they were late and was told they weren't coming. He had been at the firehouse all night and was still there. Not one of his other 3 employees or him tried to call the night before or early in the am to let me know. I love those that volunteer but when people are counting on someone to show up, it is no way to run a business.
He rescheduled with my husband to come 2 days later - I had to work so my husband had to work from home to accomodate the change. We had company coming into to town so needed it done asap.
Actual work was fine and completed in the time they said.
I provided Scott with the colors for the deck and house. He took care of acquiring the paint. It took approximately two weeks for the job to begin and another week to finish the job after it had began. This was primarily due to an unfortunate streak of bad luck with weather.
I was very happy with the work and plan to solicit Complete Painting and Repair soon for a bid on some interior work.
However, the price was insanely low for what WAS accomplished and it is hard to blame these nice people for having run out of time. So: fair enough. I (and they) should have foreseen that time would run out and we should have decided together that the small hall would not be done in exchange for completion of the the trim.
Unfortunately, there was some light splattering of white paint here and there (on the floors and rugs and furniture) in the rooms that were painted. The company is insured, though, and so a professional cleaner has come and taken care of the main problems at no additional cost to us. A leather specialist is scheduled to come remove the last remaining paint stains on the leather couch. Scott is an honorable businessman and his team of workers, though imperfect , were very courteous and well-meaning and easy to have around. He was responsive to my feedback and swiftly took care of matters in so far as possible.
In the end , I am not quite a totally satisfied customer (it would have been better to have everything completed on schedule and no paint spatters to deal with) but I am not a furiously unhappy customer either. I hired someone else to come in and finish the trim at very low cost to me and everything looks fine right now. The couch will be cleaned in a few weeks.
If I use these painters again (and I might, because they were so nice) , I will stress the need for adequate protective coverage of furniture and I will do more preliminary preparation myself before the job is begun.
Another problem is that my leather couch was spattered with white paint. Drop cloths were used but the furniture must have been moved to paint the ceiling at some point and so the couch is probably ruined. I have tried numerous cleansers with caution to no avail. This is a big reason to be unhappy but Scott has said that he is in touch with furniture people that will advise him about how to remove paint from leather.
The price was too good to be true. In retrospect I realize that the painters were trying very hard not to lose too much money on this job and maybe rushing it thereby causing the damage. They are nice people and may be worthy of being given more work, but one needs to be vigilant and be sure that proper protection is done to furniture that is too heavy to move out of the painted rooms.
I may have them come back and do the repair that was begun...if they call me again. ANd if they clean up the couch...We shall see.
"to all my customers i am up front on all my work and tell u what i can do and i go over and beyound what the deal would include when i am asked to add a little i do but after that asked to do more i need to charge for that we did not see any paint on couch but i am waiting for a answer on that situation the home owner told me the next day and stated that she was going to finish trim so who knows about what happend to couch it was covered with plastic i will try to fix the couch"
"to all i brought 2 on the job everything got scraped took 5 hourse with 2 people if you think i can paint your hole house for 259.00 im sorry but also give 2 year waranty on all my work if she has any problems with that then she should not have paid me"
I'm very pleased with the work -- the fence and deck look like new. The fence is that basic wooden lattice, which can be a real pain to paint (I painted the fence myself a few years ago and was dreading having to do it again).
I'd definitely hire Complete Painting and Repair again.
Licensing
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