Get matched with top ceramic tile pros in Penfield, NY

"We decided to replace the tired carpet in our condo. United Carpet was our second stop in search of solid vinyl wood plank flooring. We were fortunate to meet Art McLeod, who showed us a vast array of options, We settled on Karndeen and found one we though would go well next to the existing parquet wood flooring in the rest of the condo. He urged us to take a sample home, and we were glad he did, for our sense of the color match was way off. When we returned he shows us what he thought would work. He "right" sold us, (others had tried to get us to take a more expensive product than we needed or wanted) offering us a product a bit less expensive than what we picked, but he assured us it was of equal quality and better for our application, over a concrete floor (we live an a converted 1903 schoolhouse). His selection was right on the money. He kept us apprised of the order and delivery dates and set up an install date based on our availability. His install crew, Jim and Bob arrived on time, calling ahead. Unfortunately they discovered the concrete under the carpet had heaves and cracks and would require leveling. They were craftsmen and did the job carefully and completely. A one day install dragging into four days, but we didn't mind, because we knew the job would be done well and right. They went out of their way to accommodate us in timing of arrival, and always kept us apprised of any need for them to briefly engage in a repair or other activity. They were not going to leave until the job was done perfectly, and they held to that promise. They were pleasant, respectful, and a pleasure to have in our home. We are thrilled with the product, with the installation and our entire experience with United Carpet has been excellent. We cannot recommend them highly enough."

"The guys did a great job on my project and Alex the owner was always there or available."

"Clean your carpets yourself for BETTER results and save hundreds. I had this company out two months ago to clean all the carpets in my house prior to moving in. They completed a great room, office, two sets of stairs and a recreation room in two hours. They are the most expensive cleaning outfit in town, and I did negotiate a better price after the initial sticker shock of nearly $600. Carpets were cleaned and after they had dried 4 days later there was no noticeable difference in the appearance of any of the carpets. The carpets were all 5 years old in a home with two people in their s. Fast forward two months and we did them again ourselves. We used a $75 Bissell carpet shampooer and standard carpet cleaning solution. The amount of filth still pulled up from the carpets was disappointing. One room we redid has had zero traffic through it as it is full of oddball furniture and boxes from the move. That room produced chocolate milk water, not acceptable seeing as it was the only room untouched since the professional cleaning by Clean Your Carpets. Their professional cleaning should have yielded significantly better results. I will not use them again nor recommend them to anyone. I contacted the owner (Tim) about this prior to my review and received no response."

"Joe and Sam put in a ceramic and glass tile backsplash for us. It's beautiful and we love it. I watched the entire process. I will use them again for any tiling project in the future because they are precise and detailed and do not practice "good enough mentally". They were on time everyday, they cleaned up each day. Joe listened to how we wanted the tiling to look when finished, understood our desired look and delivered an amazing finished backsplash. Every single person that has seen it says WOW who did this for you? I am happy to say My Tile. "

"Alex and Sergei are genuine master craftsmen in the finest European tradition. These are not handymen. They are meticulous professionals who repair the disasters and sloppy work of others. They porcelain tiled my dining room floor so that it looks superb. These are specialists who take pride in their work. I'm very happy that I hired them instead of others who simply couldn't have solved the problems with my floor. I would gladly use their services again."

"They did a great job."

" From start to finish Communication was 👌 promptness was👌 all Material was provided! Workers did a great job! Very professional! Quote was giving the same day! Actually he was the one that did exactly what he said he would! Which is very hard for us homeowners to find! "