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"Hiring Tom and Roger is one of the best decisions I've ever made! I was introduced to Tom and Roger when I discovered a mice problem in my apartment that my building (the handymen, super, and others) tried but was unable to fix. (Tom and Roger were recommended by an architect friend who hired them for his own apartment.) Tom and Roger came in with gusto: they heard my concerns, understood the problem, took it to heart, and treated it like it was their own. They got to work exploring my apartment, leaving no surface or crevice unexplored. They found holes that the building had missed. They sealed everything, even the tiniest holes. They never once played down the problem or disregarded it as something unimportant - rather, they approached it with complete seriousness and even spoke with an exterminator to make sure that they were caring for it to the utmost degree (they even made suggestions like putting all of my dried goods in the fridge as to not leave a single stone unturned that could continue to attract mice). Ultimately, they solved the problem (when no one else had!)....and it was clear that they wouldn't stop in my apartment until the entire problem was addressed and done. I really appreciated that they came in with such a thorough and holistic approach. I loved working with them so much that I hired Tom and Roger to work on a bunch of other tasks in my home (sealing floorboards, caulking the tub, fixing grout in the kitchen and bathroom, fixing up a home office, staining the deck, insulating around the radiator, and so so much more - I had a long list!). The items were each different and they knew how to do them all. There is nothing that these guys can't do! Everything that Tom and Roger worked on was done with great care and attention to detail. They firmly believe that any work should be done by these principles - it's part of what makes them stand apart from the rest. To boot, they are lovely people! It was truly joyful working and having conversations with/getting to know them while we were in the apartment together. Working with Tom and Roger was one of the best customer service experiences I have ever had. Every day, they showed up early (early!) for the job. Throughout the day, they checked in to ensure that my list of priorities was being met (even at the end of the day, they didn't leave without checking that they had tended to my priorities.) I appreciated how they continually made the effort to ensure that we were exactly on the same page. I never felt rushed. I always felt heard. Truly, working with both Tom and Roger was nothing but wonderful. My only regret is that I don't have more jobs to give them - the experience was so great that I wish I could keep working with them! It goes without saying that I will work with Tom and Roger again in a heartbeat (in fact, they're the only contractors I ever want to work with moving forward!) and recommend them without hesitation to my closest friends (in fact, I already have!). Hire Tom and Roger - your experience will be the best and your home will look gorgeous. You will be so SO happy that you went with them!"

"It was a great experience. Sina and his team were professional and took great care to do a great job. They constantly had new ideas to make the process better and worked with me on ideas I had. Best contractors I have ever worked with."

"Richard from Drain Away service came out the next day and fixed the clogged drain. He was also very helpful with getting Servpro out to do clean up. Richard provided full and efficient services. Very pleasant and reasonably priced. I would definitely recommend Drain Away for any plumbing issues and would use them again if needed."

"I had a fantastic experience with my bathroom remodel overall. The new layout maximizes space, and the new tile work is beautiful. There were a few delays in delivery for some fixtures, which was frustrating, but the project manager kept me informed. The team was friendly and cleaned up well after each day. I love my new bathroom and would recommend this company to others."

"Inson is a creative genius with a superb eye. He did everything with meticulous detail and completely transformed our apartment into an amazing, gorgeous home. We enjoy entertaining, and our friends love coming over, always remarking how beautiful and inviting our home is- and that was exactly what we wanted, except Inson brilliantly upgraded our concept, within budget and on time (even with our aggressive timeline because we needed to be out of our old place and into our new within months!). Inson’s team was also great to work with - always polite and professional. We highly recommend Inson and plan on working with him again on our Hamptons home!"

"This was the worst experience i have ever had with a company. They came and damaged my house and kept us without AC for days. They admitted to the extensive damage and went weeks before attempting to repair it. The services were never fully completed and they were paid over 90% of the job. I disputed the last 10% and provided overwhelming evidence of their negligence. And after a year their last ditch effort was to send collections letters. Don't walk, RUN from this company. I will provide pics and my my experience to anyone who is planning on using this company. Used to be family owned and was amazing. Second they sold it went downhill fast."

"They installed a minisplit cooling system, with 3 exchanges June 2021. Since then it is not operating the way it should. In my bedroom with the door closed at night on cool at 70 degrees the humidity goes up to 80%. I wake up uncomfortable, change it from cool to dry mode. The humidity will go down into the 50% range but the temperature drops down to 62 or less! So in cool or dry mode I can't get a good nights sleep! They come and look at it and tell me everything is fine. I'm going to buy a window air conditioner tomorrow which seems insane because i spent $10,000 on this minisplit AC system!"

"Although this review is way overdue, time has not diminished how completely happy I am we went with Star22 for our main bathroom renovation & our from scratch new bathroom in our basement and relocated our washer/dryer to an area we turned into a laundry room. Let me tell you, I am a very particular person! The details matter to me and I was so nervous taking on multiple projects. From beginning to end, Bernie/Tim put me at ease & delivered! Above and beyond! Amazing customer service - we were made to feel like we were the only client & the only project they had. The PM Jalmer was great - and my rockstars - the two Henrys did HIGH QUALITY work! Everyone was hardworking, attentive & any of my questions or concerns were addressed immediately. They obtained the permits & everything was done properly & up to code (passed all inspections!) THANK YOU SO MUCH!! Oh and they kept the promised timeline - no delays or issues. INCREDIBLE! Would recommend and would ABSOLUTELY use again. I LOVE my 2 new bathrooms so much!!"

"Mark took a deposit from me and then never followed up on submitting the proposal I signed to my co-op and getting approval. Finally almost a year later, I asked for the deposit back, and he said he would mail immediately after briefly trying to convince me to still let him do the job, because it was simply "out of sight out of mind". That was 2 years ago. I'm filing a small claims case against him/the company tomorrow."