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Carpet Cleaning questions, answered by experts

They utilize high-grade disinfectants and follow rigorous protocols for germ and virus control.

We don’t recommend you put your silk rug in the washing machine. Silk is extremely delicate; stuffing it in the washer won’t do it any good. Additionally, the hot water can harm your rug. If you have stubborn stains you can’t get out, the safest bet is to call a pro.

If the chemical compounds that make up pet pee haven’t been properly neutralized, the smell of urine can be reactivated with water and linger even after cleaning. You may also notice a remaining pee smell in carpets if the urine has soaked down to the carpet padding, which is more difficult to access and clean than the carpet itself.

Professional carpet cleaners may use steamers or a dry cleaning method for your Berber carpet. A cleaning company will use a commercial-grade steamer, which is more powerful and takes a fraction of the time to use as the steamer you may have at home. The steam draws out all the dirt and stains to help your carpet look new again.

Alternatively, the cleaners may use a dry cleaning method. This is when chemicals are applied to the carpet to help draw out the dirt and stains. Afterward, they use a high-powered vacuum to suck up all the debris.

With a thorough cleaning, the smell of pet pee may dissipate within about 15 minutes, although in many cases, it may take several days to stop smelling after cleaning up the stain. If you leave a urine spot untreated, it may take up to five years to stop smelling on its own.

The Mastic, NY homeowners’ guide to carpet cleaning services

From average costs to expert advice, get all the answers you need to get your job done.