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Carpet Cleaning questions, answered by experts

Most carpet cleaning solutions are safe to use in the home. However, to avoid irritation and health issues you can look for a neutral, mild detergent, especially one that’s marked as nontoxic or eco friendly. When in doubt, always check out the ingredient list. Some cleaning options only use steam heat to clean with little or no detergent, which could be an option if you’re worried. 

Unless you have a steam cleaner with an extractor (which is what most professionals use), a steam cleaner only breaks up all the dirt and grime stuck to your flooring and doesn’t actually remove the dirt. After a steam clean, the key to getting rid of dirt and grime is going back over it with a vacuum, mop, or microfiber cloth.

Generally, it’s recommended that you vacuum your carpet once per week and steam clean them every six to 12 months. If you have children and pets, you might wish to steam clean more frequently to remove stains and wear-and-tear. Consider steam cleaning carpet every 6 months in these scenarios.

Comprehensive background checks and training programs are standard, ensuring reliable and quality service from your cleaning team.

Ozone smoke removal uses an ozone generator to eliminate stubborn odors from sources like house fires, wildfires, or cigarette smoke. Ozone (O3) is a highly reactive and unstable gas that effectively neutralizes smoke odors through a process called oxidation. It 'donates' its extra oxygen molecule to the organic compounds causing the smell, altering their structure and eliminating the odor, with oxygen being the primary byproduct. This method can be effective on building materials and furniture. However, because improper use of an ozone generator can be dangerous to your health, this treatment is best left to a professional.

The Mastic, NY homeowners’ guide to carpet cleaning services

From average costs to expert advice, get all the answers you need to get your job done.