Get matched with top roof ice and snow removal pros in Honeoye Falls, NY

"They never showed up after agreeing to complete the work on 12/2. After leaving texts, voicemail and email on 12/2 (after having to cancel dr appt), I assumed they would prioritize my property on 12/3. Not so. Again left text, voicemail, email and talked to a representative on their 877-# number who said they would get the job done. He also gave me a direct number to call to help me talk to their scheduling coordinator. I left another voicemail at that number. AGAIN, no snowplowing OR response to my message. I called today and left another voicemail (not as polite as previous voicemails, due to frustration) still no response. No one is answering calls, even though the snow and plowing window of 24 hrs has passed. I am not sure if Angi can do anything to resolve this as I've tried everything I can think of. Would definitely caution anyone to beware."

"I was very happy with their professionalism and the quality of the completed job. My roof was very reasonably priced. The workers cleaned up everything daily. If I owned another property then I would hire them again. 100% recommendation"

"Very rude and poor service. Abandoned job and put holes in my roof. Gaps in the metal trim. Blamed me for the hole and leaks. They did the work! Have many shingle sticking up because they left old roofing nails under them. They cut thru my siding and the flashing when installing trim and I can see daylight thru the cuts, from inside the house. The hole they left goes thru to an interior wall of the house. The trim was nailed thru the flashing. Nothing solid behind the trim to hold in the nails. Its been over a month and they never show up to repair the damage they caused. Pictures say it all. Their worker started screaming at me when I tried to explain the problems and so I screamed back to tell him to shut up and listen to my concerns. Now they are saying I harassed them with my yelling. They talk great and professional when they are selling the job, but the professionalism stops there. "

"Nick and his crew was great. Nick was very easy to talk to and explained the process in advance. His crew started promptly on time. His crew consisted of skilled, well-coordinated and very hard working individuals. In this teardown job, they were able to do a seamless transition from one part of the roof that had an underlayment of cedar shingles to another part of the roof that had plywood underlayment. Tim was there all the time to supervise the work and Nick stopped by from time to time as well. They texted pictures along the way so we could see what was happening. We are very happy with the new roof. It looks great and they did a quality job. They put our lightening arresters back up when they were done too."

"Terrible. After the repair he told me to call him if the roof was still leaking. I called him and he kept making appointments that he kept canceling. Then he got rude and threatening on the phone. I told him I will take him to court and he told me to go ahead. I've been waiting for over 2 months for the leak to get fixed. You don't do people in this fashion if you are a so-called professional. next time I would rather do the work myself than hire him again."