State Farm

I absolutely LOVE all the staff at Deborah Whitt's office! They are very caring and concerned, they treat you like family, yet are very professional. They get all A's. What I don't care for so much is the claims handling, which is, I think, out of the control of the agency. It seems the claim handlers are not local, which I believe is not conducive to a fair and accurate handling of most claims. My 20 year old licenced daughter was driving my van, with me as a passenger, when we were in an accident. The police report had the driver of the other vehicle as being at fault, photos taken on scene clearly show the accident scene with respect to road conditions and the position of the vehicles afterward, yet the claims handler initially accepted 100% liability. I had to call repeatedly to argue my case with them, my own insurance company! I believe a local handler could have visited the scene, looked at the photos, read the police report, and come to a more fair and honest conclusion. Also, during the time it took for them to determine my van was a total loss I had to keep at least some coverage on it until they released my licence plates, so when I got another vehicle before that time, I had to pay a down payment on the insurance for the new one, since I was technically adding another vehicle rather than replacing it, even though they had possesion of the old one. Then, not even 2 weeks later, a huge chunk of ice fell off the roof of my home, destroying or damaging my snow thrower, lawn mower, gas grill, lawn seed spreader and a gas can. I'm still waiting to hear if they have determined if my loss is more than my deductible. How they handle this may determine if I keep this company.