Get matched with top door pros in Hartwick, NY

"Great service, very friendly. Windows look amazing and are well made. What a great choice to go with Andersen, well worth the cost. They were awesome from start to finish and cleaned everything up when they were done. Thank you for a job well done."

"Project was delayed multiple times. Stated they will give a discount, they never did."

"The Smart Home features they installed, such as thermostat and door locks, etc. do not always work. For example, the Honeywell thermostat can no longer be operated from our phones and is difficult to install. Remote door locks are also unpredictable."

"I rented for seven years. It was a constant nightmare. No pest control, maintenance requests are just ignored or months late, rent hikes are constant. Total scum lords. Rent hikes costed me $700 monthly ($100 more each year) Told me to pay for my own pest control for the rodents and roaches at this property and won’t pay me back (totally breaks the law and doesn’t care) Using rent fixing as well. Run for the hills, hopefully these terrible deplorable peoples will shut their doors soon."

"We used The Powell Company for several jobs on our house near Oneonta before realizing our mistake, so we have the experience to warn others. First, this company makes some very stupid “mistakes”. For example, they put a downspout directly over an electrical outlet, and they replaced items on our house that were NOT the rotted ones. We had to call them back to move the downspout so it wouldn’t block the outlet, and to replace the correct items; they got angry and blamed US for cutting into their profit because doing the work the right way would cost them money. Second, they cut corners or use cheap materials despite the impact on their customers; for example, they used plastic gutter brackets that broke in a season instead of metal ones that hold up year after year. Third, good builders try to think ahead and account for contingencies in a project in advance and fairly, but in our experience Powell didn’t use its imagination because it just put all risk of an unknown or cost overrun on us. This can result in large avoidable and unnecessary costs for the homeowner. Third, being lawyers, we recognized that proposals Powell gave us, which become binding contracts once signed, were, in our opinion, unfairly one-sided — they protected only Powell in any contingency that arose during their work and if any litigation came from the contract. We tried to change this to protect ourselves too, but could not. We have found other builders who are fairer from the get-go, or who will promptly agree to changes to lopsided proposals, and such an attitude speaks volumes. Last, but certainly not least, we foolishly didn’t get other bids for a few jobs that Powell did. When we wised up, we found that Powell cost 2-4 times what other builders did for the jobs we were doing. Bottom line — we caution anyone considering using The Powell Company."

"The decision to purchase a Pella sliding door has been a nightmare. After installation it was clear the roll-up window wasn't right. Reaching anybody locally was impossible and eventually I had the joy to pay for the repair due to missing parts in the original delivered door package. This summer the slider panel fully crystalized and I will post my security cam video of it to youtube. The guess is an error in production that resulted in an exploding sheet of glass. I now have again the joy to pay for inspection, then for delivery, then for installation. Delivery was to be 21 August 2018. I thought it odd there was no contact with me, so called the day before. Just as when I had to set up the inspection of the ruined door, the 607 and 518 numbers simply ring and bring you to voicemail at every extension. I left a voicemail at the 607 number and never had a response. On the day of delivery Alyssa answered at the 518 number. She told me they had called 6 August to schedule delivery and it rang busy, but did nothing more than reschedule for 29 August, which I was not aware of. They were using a 5 year old cell phone number from the roll-up screen nightmare and never updated data despite my having shared it. In talking, Alyssa told me she will be ending the call because she "won't be talked to this way." I do believe listening to a customer getting poor service and massively inconvenienced is part of the job. I now have to stay home another day of my summer break as a teacher and will have extra bills to have the door stained and installed to match the rest of the existing unit. In addition, the mullions on the side entry door are separating from the glass. NEVER AGAIN PELLA or Crawford Windows and Doors that represent them in Syracuse and Johnson City, NY. Notice in the attached photo how every square inch of the sliding panel exploded and crystallized. This is a still shot of the video from my ADT security camera I wish you could see, but unfortunately a video can't be attached here, so I made a still shot of the first frame."