ZeroDraft
About us
Additional address - 20 Petra Lane, Sec 6, Albany, NY 12205. Additional phones - (518) 456-9376.
Business highlights
Emergency services offered
21 years of experience
Services we offer
Residential and commercial insulation & product specs, air sealing, heating & hot water systems, home assessments, infrared imaging, lighting, replacement windows & doors, ventilation analysis & HVAC.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.136 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 64% | ||
| 14% | ||
| 6% | ||
| 6% | ||
| 11% |
Showing 1-25 of 36 reviews
John S.
Aug 2024
I rented for seven years. It was a constant nightmare. No pest control, maintenance requests are just ignored or months late, rent hikes are constant. Total scum lords. Rent hikes costed me $700 monthly ($100 more each year) Told me to pay for my own pest control for the rodents and roaches at this property and won’t pay me back (totally breaks the law and doesn’t care) Using rent fixing as well. Run for the hills, hopefully these terrible deplorable peoples will shut their doors soon.
Arlene P.
Oct 2020
Job was done well. Happy with the work. BUT although I asked workers to wear masks while in my home, I had to mention it three times during their eight hours in my home. Because of Covid, that upset me enough to write this review and I will be sending a letter to the CEO to complain.
Ben T.
Sep 2016
All in all the project went okay. However, There is a serious lack of communication from the company to the customer. No communication from the company regarding scheduling of any work UNLESS I called them to find out the status of the scheduling then work was scheduled. Foam Insulation Before the first employee was on the job I stated I was not available on a certain date so no work could be done. The employee showed up on that date and was a little perturbed because my DISABLED wife would not let him in. Prep mans part of work. Part of the job was to move a bathroom vent exhaust that vented into attic outside. The outside wall was 1 foot away from the vent. Instead of running direct to exterior with no turns 5 to 6 feet of flexible pipe was installed running over floor with 2-3 turns to a different exterior wall. As we will eventually be finishing the attic this will need to be moved again in a few years. INSULATION itself is great with a good job done by those installers. Windows. Again had to call to get them scheduled. 2 men showed up did a great job and left. Energy audit after work done. Again had to call to get work scheduled. The key words to listen for when you call after you contract with them are "OH, we were just about to call you. Seems almost every time that is the excuse I heard. Another complaint is that if I called even early in the day I may not receive a return call the same day. In my ratings I have a problem with the punctuality and professionalism parts. The employees where all punctual on the job. The office part not so much. Calls not returned in a timely manner. Professionalism I rated lower because of one employee, except for him all employees where professional.
Debra D.
Sep 2016
It was terrible I will never buy another one of those again. The guy came in and he, all I wanted was to have someone inspect my furnace that's why I did it to begin with but he did that you know the sand in the door touch thingy and looked at insulation in my basement and then like they ask you to have a utility bill but he didn't even really looked at it in fact I had to say are you gonna look at my utility bill but my biggest you wanna know my complaint is, my complaint is after I made the appointment them they sent me an email saying that, well it was before I made the appointment when I called them to make they sent me an email about my free home assessment and I said call the lady and I said I paid twenty nine dollars what do you mean the email says free and she said oh we just send out that to everyone but it turns out I can see your not in New York State right will in New York State this organization state organization called nycerda does these things for free and the state reimburses the company two hundred and fifty dollars to do it so the guy did it he came and did it I had to sign a paper saying he did it and that my income was under a hundred and thirty five thousand because if your income is below that the state reimburses ZeroDraft two hundred and fifty dollars for doing an inspection so I paid them twenty nine dollars for something that my tax money well actually it's not my tax money it's what withheld from utility bills that I've already paid for so I was really mad. The guy lied to me then he got the two fifty plus the twenty nine and when I call and complain the guy who actually did the test I liked him he was really nice guy he did a good job I brought it up with him when I had to sign for two hundred and fifty dollars I go but I already paid for this and blah blah blah and he gave me a number to call at Zerodraft and that guy awed stammered and he insisted he didn't have my money and then he said all he could do is send you a gift certificate to a restaurant to make it up to you which of course wasn't sent.
Sandra H.
Jun 2016
unknown
Thomas P.
Oct 2015
.
Response from ZeroDraft
"Thank you for taking the time to provide a review about your experience with Zerodraft. Your feedback is important since we are constantly striving to meet or exceed the expectations of our customers, the information you provided will help us to continually improve. We appreciate your comments and look forward to assisting you in the future with any of your insulation, heating-cooling or other matters relating to your home's comfort or energy performance. Zerodraft Customer Service"
Michelle B.
Aug 2015
Overall, we are happy with the work. The windows, doors, and siding were delayed due to the departure of the salesman handling our order. The siding ordered was also incorrect as a result. Other than that, Zero Draft has been very helpful and professional.
Response from ZeroDraft
"Thank you for taking the time to provide a review about your experience with Zerodraft. Your feedback is important since we are constantly striving to meet or exceed the expectations of our customers, the information you provided will help us to continually improve. We appreciate your comments and look forward to assisting you in the future with any of your insulation, heating-cooling or other matters relating to your home's comfort or energy performance. Zerodraft Customer Service"
Matthew M.
May 2015
unknown
Response from ZeroDraft
"Thank you for taking the time to provide feedback about your experience with Zerodraft. We are constantly striving for improvement to continue to meet or exceed the expectations of our customers. We appreciate your positive comments and look forward to assisting you again in the future with any of your insulation, heating-cooling or other matters relating to your home's comfort or energy performance. Zerodraft Customer Service"
CHERYL O.
May 2015
Excellent job with great installers, I used them twice Feb and April. I would use them again if I had another project. Also had them do an insulation job in my basement a few years ago, did a great job then.
Response from ZeroDraft
"Thank you for taking the time to provide feedback about your experience with Zerodraft. We are constantly striving for improvement to continue to meet or exceed the expectations of our customers. We appreciate your positive comments and look forward to assisting you again in the future with any of your insulation, heating-cooling or other matters relating to your home's comfort or energy performance. Zerodraft Customer Service"
Brian C.
Apr 2015
The inspector showed up as scheduled. He took the time to understand what my concerns were and what I was the results I was hoping for. After a visual inspection of the house, basement, and attic, he made several recommendations to resolve issues with ice build up in the winter and high heating bills. He provided a rough estimate for the services and explained how the NYSERDA program works. After just a few hours we made the determination to move forward with the recommended services and hope that everything goes as smooth as the initial contact.
Response from ZeroDraft
"Thank you for taking the time to provide feedback about your experience with Zerodraft. We are constantly striving for improvement and we will use your comments to achieve that. We appreciate your positive comments and look forward to assisting you again in the future with any of your insulation, heating-cooling or other matters relating to your home's comfort or energy performance. Zerodraft Customer Service"
Mohammad S.
Feb 2015
They didn't provide any report for the energy audit. They tune up was good. I had to call too many times for the service as well.
Response from ZeroDraft
"Thank you for taking the time to provide feedback about your experience with Zerodraft and that your rated the quality of our work and our prices as A. We are constantly striving for improvement and we will use your comments to achieve that. We appreciate your positive comments and look forward to assisting you again in the future with any of your insulation, heating-cooling or other matters relating to your home's comfort or energy performance. Zerodraft Customer Service"
Drew W.
Feb 2015
unknown
Response from ZeroDraft
"Thank you for taking the time to provide feedback about your experience with Zerodraft and that your rated the quality of our work and our prices as A. We are constantly striving for improvement and we will use your comments to achieve that. We appreciate your positive comments and look forward to assisting you again in the future with any of your insulation, heating-cooling or other matters relating to your home's comfort or energy performance. Zerodraft Customer Service"
Piotr D.
Jul 2014
unknown
Response from ZeroDraft
"Dear[removed member name], Thank you for your review of the services we provided recently. At Zerodraft, we strive to exceed our customer's expectations and we are glad you were pleased with us. We hope you will consider us in the future for any home improvement needs you may have whether it be insulation, windows, doors, siding or more HVAC services. Of course we also look forward to assisting any friends, family or neighbors you may have that express interest in our services. Thank you again and be sure to call us at 800 455 9376 if we can be of any further assistance, Russ Hearton, Director of Marketing Zerodraft"
John H.
Jun 2014
unknown
Response from ZeroDraft
"Dear Mr. [removed member name], Thank you for your review of the services we provided recently. At Zerodraft, we strive to exceed our customer's expectations and we are glad you were pleased with us. We hope you will consider us in the future for any home improvement needs you may have whether it be insulation, windows, doors, siding or more HVAC services. Of course we also look forward to assisting any friends, family or neighbors you may have that express interest in our services. Thank you again and be sure to call us at 800 455 9376 if we can be of any further assistance, Russ Hearton, Director of Marketing Zerodraft"
Margaret M.
Jun 2014
I was very pleased with ZeroDraft's service. The technician arrived punctually on time and spent a long time inspecting my unit inside and outside. He pointed out that the outside unit was tilting and asked me if I wanted him to attempt to straighten it. He warned me something could break as the unit is quite old. He was able to successfully fix it. He also showed me where my I needed to make repairs & where my unit was not energy efficient. He did everything he could to make the unit work optimally but this unit is 28 years old so a new unit is surely the best solution.
I was very impressed with the care and concern he took and the advice I received. I would definitely consider going to ZeroDraft for my new unit when I am ready to purchase it.
I was very impressed with the care and concern he took and the advice I received. I would definitely consider going to ZeroDraft for my new unit when I am ready to purchase it.
Response from ZeroDraft
"Dear [member name removed], Thank you for your review of the services we provided recently. At Zerodraft, we strive to exceed our customer's expectations and we are glad you were pleased with us. We hope you will consider us in the future for any home improvement needs you may have whether it be insulation, windows, doors, siding or more HVAC services. Of course we also look forward to assisting any friends, family or neighbors you may have that express interest in our services. Thank you again and be sure to call us at 800 455 9376 if we can be of any further assistance, Russ Hearton, Director of Marketing Zerodraft"
Sonia S.
Jun 2014
They covered our soffits with the cellulose (have photos to prove this) which created mold which has eaten away the wood . Because of what they did, we have to replace all the delaminated wood and install a new roof. They said that they "stand behind their work, but they don"t!!"
Response from ZeroDraft
"Zerodraft was not contracted by the homeowner directly but through a local weatherization agency. The work Zerodraft performed was completed faithfully as specified by the weatherization agency."
Joe C.
Jun 2014
unknown
Response from ZeroDraft
"Thank you for your review of the services we provided recently. At Zerodraft, we strive to exceed our customer's expectations and we are glad you were pleased with us. We hope you will consider us in the future for any home improvement needs you may have whether it be insulation, windows, doors, siding or more HVAC services. We can also assist you with remodeling or construction through our MAG Construction Services division. Of course we also look forward to assisting any friends, family or neighbors you may have that express interest in our services. Thank you again and be sure to call us at 455 9376 if we can be of any further assistance, Russ Hearton, Director of Marketing Zerodraft"
Susan J.
Jun 2014
Very friendly and professional.
Response from ZeroDraft
"Thank you for your review of the services we provided recently. At Zerodraft, we strive to exceed our customer's expectations and we are glad you were pleased with us. We hope you will consider us in the future for any home improvement needs you may have whether it be insulation, windows, doors, siding or more HVAC services. We can also assist you with remodeling or construction through our MAG Construction Services division. Of course we also look forward to assisting any friends, family or neighbors you may have that express interest in our services. Thank you again and be sure to call us at 455 9376 if we can be of any further assistance, Russ Hearton, Director of Marketing Zerodraft"
Jennifer E.
Jun 2014
The crew showed up on time and were very efficient and neat. They laid down protective plastic on all or floors and asked before entering other rooms or spaces, other than where the attic access was located.
Our only issue with them was that on day one the supervisor had to leave at lunchtime due to a fire at his home. A back-up supervisor was sent over who compelted the day one job. During their work on Day 1, the glass globe on the closet light fixture next to the attic access was broken by a crew member. The supervisor promsied me they'd bring a replacement on day 2.
On Day 2, a new supervisor appeared late in the day to close out the job, but did not go up in the attic to see everything. At times I heard him asking the crew if they did something specific instead of seeing for himself. This was also a different supervisor than the two we'd seen on Day 1. When I asked him about my broken light fixture he had no knowledge of it.
Overall the crew was prompt, efficient and quiet.
A few days after the work was completed I found some spray foam had come up their first floor air vents from the basement and peppered by curtains with flecks of foam. We called and they quickly sent someone out to reinspect all my vents and remove any foam. Nothing was damaged permanently. They also replaced our broken light fixture at that time.
Follow-up is our only real complaint about the entire process. I've had to call them about the broken fixture and then a month later had to call them to schedule the close out test. Without this test, we can't apply for the NYSERDA rebate. But every time I call, they promtly get back to me, follow up and close out my issue, so again, not a big deal. If they can fix that process, I'd give them higher ratings.
Our only issue with them was that on day one the supervisor had to leave at lunchtime due to a fire at his home. A back-up supervisor was sent over who compelted the day one job. During their work on Day 1, the glass globe on the closet light fixture next to the attic access was broken by a crew member. The supervisor promsied me they'd bring a replacement on day 2.
On Day 2, a new supervisor appeared late in the day to close out the job, but did not go up in the attic to see everything. At times I heard him asking the crew if they did something specific instead of seeing for himself. This was also a different supervisor than the two we'd seen on Day 1. When I asked him about my broken light fixture he had no knowledge of it.
Overall the crew was prompt, efficient and quiet.
A few days after the work was completed I found some spray foam had come up their first floor air vents from the basement and peppered by curtains with flecks of foam. We called and they quickly sent someone out to reinspect all my vents and remove any foam. Nothing was damaged permanently. They also replaced our broken light fixture at that time.
Follow-up is our only real complaint about the entire process. I've had to call them about the broken fixture and then a month later had to call them to schedule the close out test. Without this test, we can't apply for the NYSERDA rebate. But every time I call, they promtly get back to me, follow up and close out my issue, so again, not a big deal. If they can fix that process, I'd give them higher ratings.
Response from ZeroDraft
"At Zerodraft, we are focused on continuous improvement in everything we do and specific customer feedback helps us to accomplish our goal of total customer satisfaction. Thank you for taking the time to provide these comments on the recent work we performed for you."
Jennifer E.
Jun 2014
As part of our NYSERDA certification, a close out home inspection was required to test ZeroDraft's work on better insulating our home.
I can tell you that shortly after the insulation work was performed we noticed at least a 10 degree difference in our home temps. Cold rooms were suddenly much warmer and the furnace wasn't running as often.
On this day, the young man showed up on time, and quickly set about testing our home. In total he was here for about an hour and initial results are that we'll see a 36% efficiency gain in our homes airflow. We can't wait to start seeing our energy bills drop during times when we run the furnace or AC.
I can tell you that shortly after the insulation work was performed we noticed at least a 10 degree difference in our home temps. Cold rooms were suddenly much warmer and the furnace wasn't running as often.
On this day, the young man showed up on time, and quickly set about testing our home. In total he was here for about an hour and initial results are that we'll see a 36% efficiency gain in our homes airflow. We can't wait to start seeing our energy bills drop during times when we run the furnace or AC.
Response from ZeroDraft
"Thank you for your review of the services we provided recently. At Zerodraft, we strive to exceed our customer's expectations and we are glad you were pleased with us. We hope you will consider us in the future for any home improvement needs you may have whether it be insulation, windows, doors, siding or more HVAC services. We can also assist you with remodeling or construction through our MAG Construction Services division. Of course we also look forward to assisting any friends, family or neighbors you may have that express interest in our services. Thank you again and be sure to call us at 455 9376 if we can be of any further assistance, Russ Hearton, Director of Marketing Zerodraft"
Daniel S.
Mar 2014
I scheduled a home energy evaluation at a home show in Albany. The branch manager set up my appointment, as I watched him put it in his calendar. He gave me a reminder card with the time and the date on it. When that day came around I did not hear from them nor did they show up. When I finally called them, the lady on the phone informed me that there was no appointment for my name nor my address. I gave her the name of the person I spoke to. She said she would try to get ahold of him and call me back with more details. After a few minutes she called back and said that she could not contact anyone in the albany office. She asked if I wanted to set up a future appointment. I reluctantly agreed to set up a tentative appointment for a different date. After 10 minutes or so, I was contacted again and asked if I would be available for the following day for an appointment. Although they tried hard and apologized, I still am upset with the unorganization of the company. Although the home evaluation has no financial cost, I had to take time off of work and sit home all day waiting for them to show up. I do commend them for their responsiveness in trying to make things right, but I wish they didnt waste an entire day for me. If they ever do end up doing the evaluation, and possibly eventually do some work, I will update this review and give them a more applicable rating.
Update: After finally contacting the branch manager in Albany, he sent 2 guys that evening to my house to perform the audit. I appreciated him going out of his way to make sure i didnt have to wait another day. The first man that showed up was a younger guy and I walked him around talking about things. He had some good tips for me. Then the older guy (John) showed up. He didnt talk to me as much about the house, but was more intersted in making sure I filled out all the paperwork. They walked around my house looking at everything. They asked for my recent energy bills. They went into my attic to look at the insulation. Once they did this, they talked to me about what I was hoping to accomplish with this visit. They told me that my electric bill was quite low for having it as my form of heating. They informed me that they werent sure if they could save me money since my bills were so low to begin with. They then hooked up a blower door to one of the outside doors. This depressurized the house and you could feel where the drafts in the house were. They told me that my best options were to seal the attic from the rest of the house. Since I use the attic for storage I told them that wasnt an option. They then said that I should seal the roof off, making the attic part of the house. When I asked how that would save me money, they said it probably wouldnt because its more square footage to heat and cool. I didnt know what to expect from the Energy Audit. I was told it would take about 3 hrs to complete this. The whole audit including 20 minutes of filling out paperwork and talking to my electric company on the phone took 90 minutes. They finished it off with giving me a quote to seal off my roof ($7500) and make the attic part of my house, even after he said it probably wouldnt save me money. The guys who showed up seemed rushed to leave and uninterested once they saw that my electric bills were not excessively high. I expected more out of the audit instead of being told i need to seal off my attic. Maybe my expectations were too high. I can only base what I expected off of what I was told at the home show when I first saw the company. I was informed that I will be getting a fill report within 2 weeks. I hope that report gives me more useful information towards making me home more efficient.
Update: After finally contacting the branch manager in Albany, he sent 2 guys that evening to my house to perform the audit. I appreciated him going out of his way to make sure i didnt have to wait another day. The first man that showed up was a younger guy and I walked him around talking about things. He had some good tips for me. Then the older guy (John) showed up. He didnt talk to me as much about the house, but was more intersted in making sure I filled out all the paperwork. They walked around my house looking at everything. They asked for my recent energy bills. They went into my attic to look at the insulation. Once they did this, they talked to me about what I was hoping to accomplish with this visit. They told me that my electric bill was quite low for having it as my form of heating. They informed me that they werent sure if they could save me money since my bills were so low to begin with. They then hooked up a blower door to one of the outside doors. This depressurized the house and you could feel where the drafts in the house were. They told me that my best options were to seal the attic from the rest of the house. Since I use the attic for storage I told them that wasnt an option. They then said that I should seal the roof off, making the attic part of the house. When I asked how that would save me money, they said it probably wouldnt because its more square footage to heat and cool. I didnt know what to expect from the Energy Audit. I was told it would take about 3 hrs to complete this. The whole audit including 20 minutes of filling out paperwork and talking to my electric company on the phone took 90 minutes. They finished it off with giving me a quote to seal off my roof ($7500) and make the attic part of my house, even after he said it probably wouldnt save me money. The guys who showed up seemed rushed to leave and uninterested once they saw that my electric bills were not excessively high. I expected more out of the audit instead of being told i need to seal off my attic. Maybe my expectations were too high. I can only base what I expected off of what I was told at the home show when I first saw the company. I was informed that I will be getting a fill report within 2 weeks. I hope that report gives me more useful information towards making me home more efficient.
Response from ZeroDraft
"We apologize for the mishap in scheduling Mr. [member name removed] February 28th energy assessment. This occurred because another customer from the same Albany home show with a very similar name ([member name removed]) was scheduled, and it was thought that the appointment was previously conducted. Upon discovering this mix up/mistake when Mr. [member name removed] called on Friday, Feb 28th, we immediately attempted to correct the situation by scheduling another appointment to his liking. The customer obliged, and we were able to conduct the energy assessment at 3:30PM that very same day. We acknowledge that this was an inconvenience for Mr. [member name removed], and do apologize for any disruption. However, we do look forward to sharing the audit report with Mr. [member name removed] and advising him on ways to improve the comfort and energy efficiency of his home."
Deborah F.
Jan 2014
.
Response from ZeroDraft
"Thank you for your review of the services we provided recently. At Zerodraft, we strive to exceed our customer's expectations and we are glad you were pleased with us. We hope you will consider us in the future for any home improvement needs you may have whether it be insulation, windows, doors, siding or HVAC services. We can also assist you with remodeling or construction through our MAG Construction Services division. Of course we also look forward to assisting any friends, family or neighbors you may have that express interest in our services. Thank you again and be sure to call us at 455 9376 if we can be of any further assistance, Russ Hearton, Director of Marketing Zerodraft"
Brendan B.
Sep 2012
unknown
Dave R.
Jul 2012
No audio.
Cynthia D.
Feb 2012
We recently had your company do a NYSERDA, Empower insulation job on our house. I would like to thank you and your crew for doing a excellent job.
The insulation crew did the job like it was their own home, heat and clean. They worked like a team. They even wiped finger prints off the siding.
What more can I say, your crew are #1 in my book.
The insulation crew did the job like it was their own home, heat and clean. They worked like a team. They even wiped finger prints off the siding.
What more can I say, your crew are #1 in my book.
Licensing
State Contractor License Requirements
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FAQ
ZeroDraft is currently rated 4.1 overall out of 5.
ZeroDraft accepts the following forms of payment: CreditCard
Yes, ZeroDraft offers free project estimates.
No, ZeroDraft does not offer eco-friendly accreditations.
No, ZeroDraft does not offer a senior discount.
Yes, ZeroDraft offers emergency services.
No, ZeroDraft does not offer warranties.