Get matched with top lawn irrigation specialists in Hamlin, NY

"Apparently, Ted Collins bought out our lawn maintenance guy's business. We asked our guy several times when he would come to clean leaves, and it was always "next week". After a few snows, we had just about given up that they would show. Then one day without notice, a crew from Ted Collins showed up unannounced. They had 8 guys and finished the job in 40 minutes. We then got a bill for over $500. Seems a bit excessive for 6 man-hours of blowing leaves."

"Terrible! We wanted a comprehensive service. Spring cleanup, mulching beds, weeding, edging, lawn treatments, hedge trimming, fall cleanup. Everything except lawn mowing (which they don't do). The price was high, but I signed up so that everything would be taken care of. It seemed like every few weeks we would run into something that "wasn't in the contract, but they would be happy to do for an additional cost". Right now I'm looking out at my lawn full of leaves. Apparently, raking/blowing the leaves isn't included in the "fall cleanup". But they will be happy to do it for another $500 (on top of the $5,000 I'm already paying for "comprehensive service"). They never answer the phone, and don't return phone calls. One department doesn't speak to the other. So we got a call from the lawn treatment team telling us they can't treat the lawn until the leaves are removed, so we called to ask when the leaves will be removed from the lawn. They gave us a date, but no one showed up. We call several times over the course of several weeks, and finally get a team out, but they end up cleaning only the beds, not the lawn. When we ask why we were told they would be cleaning the lawn, we get the run around. The treatment team often showed up on rainy days, so I doubt the lawn got much fertilizer. We told them we wanted some new rhododendrons (happy to pay extra for this, of course), and they never asked me what type of rhododendrons to plant. Instead one day I just found we had new bushes, which weren't what I had in mind (they have small leaves instead of the large leaf ones, and I have no idea what color flowers. I guess I'll find out next spring). They left no instructions for care of the new bushes. My lawn has NEVER looked worse. They filled some low spots on the lawn with topsoil (again, an extra charge for that even though it was just a few spots), and we ended up with an infestation of nutsedge. We had never had nutsedge before, so I'm pretty sure it came in with their topsoil. They were happy to charge me extra to treat it for nutsedge (I ended up doing it myself). I have seldom had such a horrible experience with a service provider."

"Chris is great! Very punctual and professional. Nice guy and accommodating. His pricing is reasonable but more importantly he does fantastic work. I contracted him for the year and would recommend him to everyone. I’m glad I found him before he gets too busy to fit my property into his schedule. Full service lawn care & property care."

"We hired Benson to repair our lawn after finding out that we had chinch bugs. While Benson does not handle treatment for insect damage, they referred us to Highpoint Lawn Service. So we contacted Highpoint to spray the lawn to get rid of the I sectsand then Benson to repair the damage in late summer-Fall 2017. When the grass started coming up in early spring 2018, it was about 10% grass and 90% weeds!! Every kind of wee imaginable! I contacted Scott, the owner in early Spring who said he has on his list to come back out and add more topsoil and seed. I said I wanted him to put down a better quality of seed because all I had coming up was weeds. After my husband and I made repeated calls, because they never came out, which they ignored, they finally called and said they were going to come out in late June while we were going through a heat wave. When they came out they were going to put down the same seed. We said no again - that they needed to put something higher quality down which they refused. Meanwhile, Highpoint was treating the lawn according to their recommended treatment schedule. They came out 3 times and after their third visit, the following week we noticed the chinch bugs were back! We contacted Highpoint who refused to take responsibility and said to my husband that they only treated for the chinch bugs once which was the previous fall! My husband said to them, you were just out and you didn’t notice the insects were back? The person started to tell my husband he had a degree in this kind of thing and you usually only treat once. Meanwhile we sank about $1,400 on lawn treatment and repair between these two companies that refer and work together and nobody wants to own it. I have since spoken to 2 other people in my neighborhood who have used these companies and said they stopped after being billed for services not performed. My recommendation to anyone considering using either Benson Enterprises or Highpoint Lawn Service, is DON’T! My lawn looks far worse now than before and I have had to pay someone else to do the work I paid both of them to do a year ago."

"This was the worst experience I have ever had with a contractor. On 9/21/18 I approved the estimate for a retaining wall. I was told they would be there the next week to start. They never showed up so I followed up with emails and phones calls weekly with no response. They finally showed up on Oct. 29th. I went with the owner to pick out block for the wall, I chose a block from what he showed me were my options. He had me pay for the material upfront. The next day he told me he did not realize how much the material would cost so he would be using a lesser quality so he wouldn't lose money (I waited over a month to get my refund for the difference in price). Once the crew arrived they complained quite frequently about the owner and one of them quit mid-project. They also did not show up everyday. The wall is not straight, has gaps, and several pieces were not glued down so they now can be lifted right off the wall. When I paid the remaining balance I made the check out to The Grounds Guys but Matt made me rip up the check and make it out to him personally so he wouldn't have to pay the franchise fees. During the project my NEW front lawn was ruined due to their trucks driving over it. I was told that it would be repaired either at the end of the project or early Spring. I contacted Matt in May about it and he said "I haven't forgotten about you". I am writing this on July 2nd, 2019 and he never showed up. I ended up having 3 yards of dirt delivered ($120) and I bought seed ($40) myself and fixed it. I have filed a complaint with corporate and am currently waiting to hear back."

"I contacted customer service to send a tech out to my property and treat for brown patch and no one came by. When I called to follow up the representative informed me that they had attempted to contact me and inquire about the problem but since I apparently did not answer, they never sent a tech out. Why would I need to explain the problem to a lawn care company who I am certain would know the details and treatment of brown patch. My lawn looks terrible as it has only gotten worse with the lack of response from TruGreen. I will not be using them next year."