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"The positive: Graves Brothers will provide a quote for PARTIAL Siding projects where most companies won't talk to you unless you need a FULL Siding project. The installation team was quick and did a nice job. The Cons: Deceptive Sales. Your Typical Residential Home Services contactor. I had a complete east side siding replacement quoted. There is a 24" "Jog wall" between the exterior garage wall and the living quarters wall. Their quote included photos that show this wall in one of the views. A second photo shows the entire length of the wall outlined that includes this jog wall, but they did not replace the siding on this wall. A conversation BEFORE the project work started questioned if I intended on having the wall replaced and it was agreed that it should have been part of the proposal. The installers DID NOT replace the siding on this wall. I asked for a simple $500 credit and was willing to settle for a $350 credit which was more than fair. The Salesman insisted that seeing the wall was not assigned a "wall number" therefore it was not included in their proposal. Graves Brothers displayed ZERO interest in coming to a mutual agreement on the discrepancy. Update 7/19/2024: After continued conversations, the Sales Rep finally conceded that after speaking with his installers, that the work WAS included in the initial estimate and should have been completed. I gave Graves Brothers the option of discounting the price or returning to finish the work. They chose to finish the work which is scheduled this week. IMO, Speaking to his installation team should have been done PRIOR to him taking a flat stance with me that they were right and I was wrong. Give Graves Brothers Home Improvements a 3-Star rating for (finally) doing what was right. The installation was done well and the installers were professional, courteous and cleaned up well. Just make sure you document all conversations and get them in writing up front."

"Responded quickly. Repaired as requested. Did a great job. Very professional and dependable. Appreciate the work performed"

"Jay and Tony installed new outlets and switches throughout my home. They were incredibly thorough, professional, and efficient. They were also just plain nice! I recommend them highly!"

"I had Modern Window put in a very large window right in the front of my house, a window that changes the entire look. They use ProVia products which are made here in the USA. This is not a ProVia review as they are the only reason my sanity is remotely intact after this ordeal. I was PROMISED by my salesman a clean, finished look. I have gotten nothing but the opposite. After the install I contacted the company due to the attached pictures of the "finished" product which was embarrassing and just shy of dangerous to my house. The roof was built right over top of my existing siding and caulked on. The shingles were not the right color which they had blamed on supply chain issues (They went to home Depot the day of install for them. I ordered the window and install with detailed instructions months prior) flashing was wavy, uneven, and had large gaps. Great for a fresh hornets nest. The roof was FAR from centered. And they've all but destroyed my landscaping. Oh yeah. I almost forgot I couldn't open the brand new window because it touched the roof. "okay sir we will fix it" I was scheduled a month out for them to redo it. Fine. Companies are busy. I get it. Well today they came to redo it. The hole in my siding? Too small. The frame of the roof? Split at almost every corner due to them not predrilling. The J-channel to keep water out? Wavy and uneven. Then it started to rain and the installers left saying the office would call me shortly to schedule them to come back leaving two gaping holes in the bottom of the roof. I'm beyond angry at this point. How does a company like that get 4.8 stars? Regular windows? If you don't know how to do the job hire somebody that can. If your wondering too the job was just shy of $9000. That doesn't like like $9000 to me. Don't waste your money, go with anybody else. Even a stranger that says they can do it, at least then you'll get what you pay for. UPDATE 9/14 Forgot to mention during install they tried to leave a ROTTED sil for this behemoth window to rest on to save a buck. Attached picture. Today after having left this review and leaving an angry E-Mail to the GM I was sent out a two man crew to "rectify" the issue. Rick, the owner had a conversation with me about what was expected and I told him the solution to the problem is to remove the overhang, cut the siding down larger, and replace the overhang adding J-channel for a clean, watertight, finished look. He told me that's not an option and instead we would have to figure out another solution. God bless Adam and Brandon for all of their hard work today making it to where at least now it looks like a professional FIXED a botched job. Granted I am still going to have to remove the overhang to reside my house and we had to get quite creative with the caulk, but hey. Now I won't get laughed at by my neighbors and it will keep the expensive new window dry for now. When the guys finished the mcgivered fix to an awful situation I had a conversation with Rick and he wanted to know if I was satisfied. I explained to him that I am not and for me to be satisfied the roof would have to had been redone to the correct size and J-channel flush all the way around. He said he's sorry and instead insulted me with a gift card for my wife and I to go to dinner. A gift card for those who don't know won't keep my window watertight or help me to not redo all their hard work when I need to redo my siding. Anyhow he asked that I take down this review. I will not, I do NOT recommend Modern Window to ANYONE. Especially not someone who won't babysit the guys and might look at a botched job and think it's all okay. It's all fun and games until it's raining inside after all. At this point I'm considering legal action for Deceit, Fraud, and Defective Construction Work as I know for a fact the framing is cracked, splitting, not flush to the wall, and I'm pretty sure the ONLY thing holding the weight of the window. Pretty sure bribery is frowned upon too. FIND ANOTHER CONTRACTOR!!!"

"Professional and honest. Fair prices."

"Pace was great from the sales person Dan all the way through the install. I was so happy with my first install that there was no doubt I was calling them to do the rest of my windows in my house. I’ve recommended them to both of my brothers who also ended up using Pace, so there’s no one else I’d go to in order to get new windows through."

"We were blessed when we bought our home 4 years ago that all the previous homeowners did an amazing job with maintenance and upgrades over the years. The only deficiency was that the home still had its original 30 year old windows. We knew from day one that we needed to replace them sooner than later. We saved up and finally called highly-recommended Comfort Windows last August. Our salesperson, Don, was very thorough and knowledgeable. He explained all our options in great detail without any pressure tactics. We chose the window line manufactured by Comfort Windows themselves in Syracuse. 20 windows, triple-paned, one layer of Low-E coating and argon filling. Our house is a traditional colonial so we stuck with the grids on the front but left them out in the rear. We even changed some windows to picture windows. Wow! What an amazing great decision. The light and views are just gorgeous. We also replaced a sliding door between the house and a sunroom addition. Comfort Windows are great quality and affordable. The craftsmanship is top notch. Great value for the product. Like many others acknowledged, our project was delayed by 3 months due to the pandemic. We were originally given a November installation time frame, but didn’t get them installed until February. The real heroes of this project were Paul and Chris. Temperatures in the teens, thick snowpack, heavy lake effect snow, nothing stopped these guys. They were very professional, polite, COVID conscious, and did quality workmanship through some really tough weather conditions. A few other guys popped in here and there to lend a hand, but I didn’t get to meet them. Paul and Chris were “our guys” and we welcomed them into our home like family. When all said and done, we absolutely love our new Comfort Windows. The energy efficiency ratings are spectacular and we can’t wait until we stick it to RG&E. We used a thermometer to check the difference. While it was 12-degrees outside, our original double-paned windows averaged 40 degrees on the face. Imagine, that’s like leaving multiple refrigerators wide open 24/7. The new Comfort Windows were 60 to 65 degrees on the face of the glass. What a difference! We actually had to turn down our thermostat because we were sweating at night. The windows are gorgeous and you can just tell that they were built to last well into the future. A great investment with no buyers remorse. You just can’t beat Comfort Windows. Don’t believe the hype of the overrated national brand. How can a window made to be “one size fits all” serve the climates of California, Florida, Arizona and the winters of New York? These windows are made in New York. These windows are made for New York. Support local businesses and local hard working men and women."

"The service on my boiler went flawlessly. I purchased my gold seal contract for service without any pressure from the service tech. She did a great job….well trained, knowledgeable and very qualified. I am very pleased. I live on Honeoye Lake and the service was timely without issues"