Get matched with top carpet installation pros in Clarkson, NY

"We decided to replace the tired carpet in our condo. United Carpet was our second stop in search of solid vinyl wood plank flooring. We were fortunate to meet Art McLeod, who showed us a vast array of options, We settled on Karndeen and found one we though would go well next to the existing parquet wood flooring in the rest of the condo. He urged us to take a sample home, and we were glad he did, for our sense of the color match was way off. When we returned he shows us what he thought would work. He "right" sold us, (others had tried to get us to take a more expensive product than we needed or wanted) offering us a product a bit less expensive than what we picked, but he assured us it was of equal quality and better for our application, over a concrete floor (we live an a converted 1903 schoolhouse). His selection was right on the money. He kept us apprised of the order and delivery dates and set up an install date based on our availability. His install crew, Jim and Bob arrived on time, calling ahead. Unfortunately they discovered the concrete under the carpet had heaves and cracks and would require leveling. They were craftsmen and did the job carefully and completely. A one day install dragging into four days, but we didn't mind, because we knew the job would be done well and right. They went out of their way to accommodate us in timing of arrival, and always kept us apprised of any need for them to briefly engage in a repair or other activity. They were not going to leave until the job was done perfectly, and they held to that promise. They were pleasant, respectful, and a pleasure to have in our home. We are thrilled with the product, with the installation and our entire experience with United Carpet has been excellent. We cannot recommend them highly enough."

" I got the carpet from Bayside flooring they installed it in 2000, dog puked othey could not get the stain out the replace the carpet in 2021. Now we're in 2025 I put a claim in in 2024 and there's like brown spots all over I thought they were stains but it's not it's actually wear marks and I guess this carpet is known to do that. I did put a claim in with the warranty company with engineer flooring and the lady said well you had a professionally clean the carpet but they used a different kind of machine so that's not going to be covered. If you look under the warranty it doesn't specify what kind of machine just professional cleaners which they were and it states it has to be cleaned by hot water extraction which that's how it was cleaned and it's on the receipt.. So she closed out my claim for a bogus reason and completely untrue there's nowhere in the warranty stating it has to be a certain machine to shampoo the carpet under the warranty. So my carpet"

"We had a bad experience with the installer. When we scheduled the installation, we asked Messner to send an installer that would wear a mask. When our installer arrived, I politely asked him to wear a mask when he was in my home. My wife and I are high risk for COVID, and we wore masks when he was in our home. The installer refused to wear a mask, and he wasn’t very nice about it. This installer also did quite a bit of damage to our walls during installation and to our furniture that he moved. When I brought this to Messner’s attention, their general manager came to our home and repaired some of the damage, but not all of it. He promised to come back and finish repairing the damage, but we never heard from him again. I suggest you go somewhere else for your carpet if you are looking for polite and professional installation services."