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Wagner Carpets
Tile: Ceramic and Porcelain - Repair, Carpet Repair, Refasten, or Stretch, Wood Flooring Repair or Partial Replacement,
About us
Previously known as Cliff Kemp Carpet and Flooring, Wagner Carpets has been in the Carpet Industry since 2002 and is known in Rochester as the go-to installer for difficult jobs. With an eye for detail and a drive for excellence that is unsurpassed in the industry, Andy's success as an installer has brought him to owning his own business. And when the installer is the sales person, you know you can trust the quality of the product you are choosing. At Wagner Carpets, we know what types of flooring work best in each and every environment and will only provide you with samples to choose from that not only fit your budget but will look beautiful for many years to come. We'll come to you or give us a call to stop by our showroom!
Business highlights
23 years of experience
Services we offer
Broadloom/Carpet Tiles Restretching and repairs to exisiting carpeting., Carpet Sales, Hardwood ( New as well as Sand and Finish), Installation & Repair. Flooring Sales and Installations. Carpets, LVT and LVP, and Waterproof Flooring. Commerical Carpets and Flooring
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.9118 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 92% | ||
| 6% | ||
| 0% | ||
| 3% | ||
| 0% |
Filter reviews by service
Showing 1-25 of 118 reviews
Fran M.
Jul 2025
Carpet Repair, Refasten, or Stretch
Wagner carpets is my only trusted vendor for anything flooring. Always a job well done. Thank you.
Kathy N.
Nov 2023
We were very happy with the floor itself and the installation for that matter, however quite disappointed that they left absolutely no leftovers….none. I find it hard to believe that the job was exactly the number of boxes we paid for. Regardless. 1-1/2 years later we noticed some significant gaps in the floor in 3 spots. We personally went to the store 3 times to see if they could do anything and each time we were told that someone would be in touch and stop by to look at it. It’s been 3 weeks and not as much as a follow up phone call. We won’t be going back. Simple customer service and maybe some leftover panels and it would have been a 5 star…now it’s a 2.
Wendy R.
Sep 2022
Great service, great guys, we are very happy with our new floors and new carpeting. I would definitely use them again and recommend them to anyone.
James F.
May 2022
The gentleman that came to the job worked very diligently and did a great job my only complaint was the estimate that I was quoted and the final price were far apart . They did do a little extra and I'm greatful for that but said they charged me 50 $ each to move stove and refrigerator 3 ft ?( I also helped and could have done it alone ) all in all ,they did a good job so I paid ?
Response from Wagner Carpets
"Hi [Member Name Removed]- Thank you for the feedback- we appreciate your business, and patience in sorting out some billing confusion. At the time of the quote, we were unaware of some of the additional services that would be completed at the time of installation, so my apologies for the differences. I do want to clarify the charge was for both appliances, 50 total. I hope your kitchen turned out great, and your family can enjoy your new floors for years to come!"
Kari B.
Feb 2022
Wow. It takes a lot for someone to be lost for words which is so random to say because I’m literally leaving a review, with words… there is no other place to go too than Wagner Carpets. And do not let the word carpet fool you because they do everything in the flooring division including moldings and what have you. Let’s just say I learned so much today. Not only about carpet, flooring, and molding, but about how there are still AMAZING HUMANS such as Jack and Mike that installed our carpet on our stairs. These are good people, nice, kind, all of thee above. They are hard workers with families and that’s who you want to give business too. The work that they did here I’m just completely blown away. We are actually having them come back to do more work because of amazing suggestions they have. This is the only place you want to come too. There is a reason why this company has a complete 5 star review. And let me tell you, they freaking rock it out and totally deserve this! Here is one of the first pictures I took to send to my husband to let him know and show him what a transformation.
Lisa R.
Mar 2021
Our carpet is only 4 years old, but had many lumps. The original carpet installer came and said it couldn't be fixed. Wagner came out and fixed them and they did a great job. Very pleased and happy with their service. When it's time to replace the carpet, I'll be calling Wagner.
David S.
Jan 2021
Perfect. Hired them to do 2 more jobs.
Dominic N.
Oct 2020
Very good service
Response from Wagner Carpets
"So glad we could be of service to you!"
Tobie S.
Jun 2020
Fine work done by very helpful installers. They moved furniture, stripped carpets, painted with KILZ where necessary, recarpeted and replaced furniture. The work was done cheerfully and accurately. Andy Wagner was knowledgeable and his pricing was fair. I would recommend his company any time.
Response from Wagner Carpets
"We are so happy your happy your new carpeting! We are glad were able to come in and refresh your house! Please let us know if you need help with any future projects- we would love to work with you again!"
Matthew B.
Feb 2020
After slipping down our hardwood stairs with our new infant in hand, we were in desperate need to more traction, and quickly. I cannot recommend Andy and Wagner carpets enough. They were quick to respond, quick to install, and did an amazing job.
Response from Wagner Carpets
"So glad we could quicky resolve your flooring issues quickly and make your stair case a little safer for your growing family. Please reach out if we can do anything else for you! We would love to work with you again!"
Bonnie W.
Feb 2020
Excellent! Very timely response to my initial inquiry, quick order time, installation was amazing. Quick, professional, personable. . Highly recommend.
Response from Wagner Carpets
"Hi [Member Name Removed]- Thanks for leaving us a great review! we are so happy you are pleased with the outcome of your project and our services! Please let us know if we can be of any further assistance in the future!"
Leslie S.
Jan 2020
We were very happy with the service performed by Wagner Carpets. Andy and Jon were very professional and clearly knew what they were doing. Jon did an amazing job with the stretching and even vacuumed up afterward. He was also able to repair a small hole in one area of the carpet. We would definitely hire them again!
Response from Wagner Carpets
"Hi [Member Name Removed]- we are so happy we were able to give your carpet new life! We love hearing from our happy customers! Let us know if we can refresh any other areas of your home or help get a new project going! Andy and the Wagner Carpets Team!"
Anthony P.
Nov 2019
Andy was great to work with. They were fast and Courteous . They made my lumpy carpet look like almost new. Fantastic work ! I will be calling Andy when I ready to replace my carpets. Fantastic work for a good price.
Response from Wagner Carpets
"Thanks [Member Name Removed]! Glad we could make your older carpet like new again! We look forward to working with you in the future! Please let us know if you need anything else!"
Scott V.
Jun 2019
VERY WELL! Could not be more pleased. You would never in a million years know there was a hole in the carpet. Would highly recommend.
Response from Wagner Carpets
"We appreciate the kind review! Thank you for choosing us. It is always our pleasure to be of service to you and we are glad to know you are pleased."
Karen C.
Jan 2019
AMAZING! We had previously used Cliff Kemp for our carpeting needs. Our daughter just bought a home and wanted her bedroom done. Didn't realize Cliff Kemp retired, but we were extremely happy with Andy! He was on time and accommodating. The previous owner did a "hack-job" do it yourself carpet job in the great room. Left a seam right down the center of the room and came up short on one side. Andy spent some time trying to correct these problems for her......Fantastic!! Cannot even see the seam. He is professional yet easygoing. Thank you, Andy, for your expertise, and helping our daughter make this house her home!
Response from Wagner Carpets
"[Member Name Removed], I apologize I am only just seeing this now! Thank you for such a kind review. It was a pleasure serving you and your daughter. Thank you for trusting me to do so! -Always at your service, Andy"
Rina B.
Dec 2018
Andy was very professional. Work was well done and I would not hesitate to hire him again.
Response from Wagner Carpets
"Thank you, [Member Name Removed], for the kind review. It was a pleasure serving you! We are always here for anything else that you need."
RICHARD B.
Aug 2018
Cliff and his crew did a great job installing carpet in my two bedrooms and basement/stairs. We were redoing our basement and Cliff was very accommodating holding onto the carpet we ordered until the other contractors that we hired were able to finish redoing the rest of the basement. Cliff and his crew left the place very clean even with having to remove nearly 40 year old shag carpet. His prices for the same or better materials are much better than any other commercial or local business in the Rochester area. I have recommended Cliff to a number of friends and all have been very happy with his services and prices.
Response from Wagner Carpets
"Thank you for the great review! I worked hard for my reputation, Over thirty-five years of doing it right. Cliff Kemp"
James M.
May 2018
Cliff even recommended a different type of carpet for cellar stairs. works better, no additional cost
Response from Wagner Carpets
"Thank you Jim, It was a pleasure working with you and Karen. I heard we even helped you to get your building rented. Thanks for using our service! Cliff"
Jim M.
Apr 2018
Everything went extremely well. Cliff brought samples to our house, listened to what we wanted and made great suggestions. The quality of the carpets he had were excellent. The installation was delayed by a day due to a snow storm, but Cliff and his installers were accommodating, friendly and meticulous. Cliff also removed a wrinkle in an old carpet for us at no charge. Highly recommend.
Response from Wagner Carpets
"[Member Name Removed], thank you for the great review. We are always trying to be the best we can, snow can slow us...but it can't stop us! Thank you, Cliff"
Melissa R.
Mar 2018
Very happy with the work performed and how quickly they were able to complete the job. Team was very professional. We will contact Cliff when we are ready to replace our carpeting.
Kitta S.
Feb 2018
Cliff was very punctual and professional. His prices were very reasonable and he kept us up to date with everything that was going on from beginning to end. Extremely satisfied with his work and We will definitely be doing business with him again.
Response from Wagner Carpets
"Thank you for using our service. As repeat customers, we are very happy to have worked with you! Cliff"
Joyce D.
Dec 2017
I could not be more pleased. They arrived on time. They were very pleasant and worked quickly, efficiently, and left my house just as they found it--they even vacuumed! I would recommend them to anyone and I already have. Our builder hired horrible installers and we are all having problems with stretching.
Response from Wagner Carpets
"Thank you for the great review. When we arrived at her home, her two year old carpets were all wrinkled, typical of "contractors", in and out as fast as possible. No responsibility, no regrets....just get it done. We use our employees with my personal supervision on EVERY JOB! Thank you for getting your carpet from us. Cliff Kemp, owner"
Kirk B.
Dec 2017
Cliff answered the phone when I called and was very responsive to my questions and needs. He knew exactly what was needed and how it could be done. He was very responsive to all my calls and showed up when promised doing an excellent job. I found him knowledgeable, professional, courteous, and personable. The price was very fair, too. I have used Cliff in the past, have referred him to friends, and would certainly use him with flooring needs in the future.
Response from Wagner Carpets
"This customer used us several times over the past 10 or 15 years. That's how you run a business, every day is the future. Cliff Kemp, owner"
Jeff B.
Nov 2017
It went very well.
Response from Wagner Carpets
"Thank you for the great review! We hope all our customers love us and our products, we work hard for these great reviews. Cliff Kemp , owner"
Melissa C.
Oct 2017
Service went great. It took them about 30 minutes to complete the entire job. they were professional, quick and clean. Before they left, they moved back all the furniture and even vacuumed. I will be using them again!
Response from Wagner Carpets
"Thank you, 150$ might seem high for thirty minutes work but, if the job was done correctly (in the first place) it would have taken less time. Three professionals on the job with a truck and insurance. Thank you! Cliff Kemp jr. owner"
Licensing
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FAQ
Wagner Carpets is currently rated 4.9 overall out of 5.
Wagner Carpets accepts the following forms of payment: CreditCard
Yes, Wagner Carpets offers free project estimates.
No, Wagner Carpets does not offer eco-friendly accreditations.
No, Wagner Carpets does not offer a senior discount.
No, Wagner Carpets does not offer emergency services.
No, Wagner Carpets does not offer warranties.