Five Star Carpet Installation logoApproved Pro
Approved Pro

Five Star Carpet Installation

Carpet Repair, Refasten, or Stretch,

About us

With over 20 years of experience serving the Rochester N.Y. Area , Five Star Carpet Installation is your solution for your Carpeting needs. We take great pride in our extreme professionalism, timeliness and superior customer service on every job. We make sure to develop a lasting relationship so that the next time service is needed there will be no question on who to call. Satisfaction guaranteed! (we do not provide carpet rebinding, cleaning or carpet dyeing - that is a specific trade outside of carpet installation) (Realtors must have homeowners call for repairs or re-stretching)

Business highlights

32 years of experience

Services we offer

Carpet Installation, Carpet Stretching

Amenities

Free Estimates

Yes

Reviews
4.9278 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
96%
4
3%
3
1%
2
0%
1
0%

Filter reviews by service

Showing 1-25 of 278 reviews
Mark A.
Mar 2025
5.0
Carpet Repair, Refasten, or Stretch
Very professional and high quality work

Keri S.
Mar 2025
2.0
Carpet Repair, Refasten, or Stretch
0

Taylor B.
Mar 2025
5.0
Carpet Repair, Refasten, or Stretch
$300
I am so glad that I was able to get connected with 5 star carpet! They certainly live up to their name. The gentleman I worked with was such a pleasure from the very beginning. It was clear he was extremely knowledgeable and well seasoned in his work. He was incredibly friendly and professional. He was able to do the repairs in a very timely manner. His work was outstanding, you would never know there was a carpet repair. I would highly recommend working with this company.

Char R.
Mar 2025
5.0
Carpet Repair, Refasten, or Stretch
Samuel did a wonderful job stretching carpet in four areas of the house. He was professional, knowledgeable, friendly. I highly recommend him

Dave D.
Mar 2025
5.0
Carpet Repair, Refasten, or Stretch
Got real tight carpet in 3 rooms!

CAROL P.
Jan 2025
5.0
Carpet Repair, Refasten, or Stretch
Sam is terrific! He is friendly, professional and skilled! He knows his craft and my carpet looks fantastic now that it?s smooth and re-stretched. Wrinkles and waves are gone!

Lida F.
Jan 2025
5.0
Carpet Repair, Refasten, or Stretch
I couldnt be more happier. Sam arrived on time and was well organized. He was very polite and easy to talk to and answered all my questions. Explained and showed me how and what he was going to do. Did a wonderful job. When he was done he cleaned up everything and put furniture and other things back where they were. You will be very satisfied if you hire him to do your job! 5 star + LF from Webster

Sal A.
Mar 2024
5.0
Carpet Repair, Refasten, or Stretch
Yes, I recommend this pro
$325
Extremely friendly and trustworthy

Clifford H.
Feb 2024
5.0
Carpet Repair, Refasten, or Stretch
Yes, I recommend this pro
Sam was pleasant,prompt,and professional. It was a great experience overall.

Art C.
Feb 2024
5.0
Carpet Repair, Refasten, or Stretch
Yes, I recommend this pro
Now I know why he calls himself 5 Star. Everything about Sam is Professional. He gave me an estimate and came in right on target. He restretched an install done by a Big Box Store. Carpeting now looks better than the day it was originally installed. Definitely going to remember Sam and 5 Star for any future carpeting needs. Really knows his stuff!!

Betty O.
Feb 2024
5.0
Carpet Repair, Refasten, or Stretch
Yes, I recommend this pro
Samuel was very professional and also respective to our property. I would Highly recommend Samuel he is truly a professional!

Paula Z.
Feb 2024
5.0
Carpet Repair, Refasten, or Stretch
Yes, I recommend this pro
Sam came on time, worked hard and got the work done efficiently and beautifully.

Julianne W.
Feb 2024
5.0
Carpet Repair, Refasten, or Stretch
Yes, I recommend this pro
$205
It was refreshing in these times when it is so hard to connect with service professionals that when contacted, Samuel returned my email and promptly called. He was pleasant and easy to talk with, and I was so impressedthat he was able to come the next day. I foster rescue dogs and one unfortunately had dug up a few areas on a carpetâ one being quite severe. He offered us a couple solutions and for a reasonable price, he set about doing an amazing job! I can barely see where the repair was done, I am beyond satisfied. I would highly recommend Samuel for any repair work you might need, you wonâ t be disappointed.

Tom U.
Jan 2024
5.0
Carpet Repair, Refasten, or Stretch
Yes, I recommend this pro
He did a great job. Very efficient and fast

Edward W.
Jan 2024
5.0
Yes, I recommend this pro
$500
Great service he was very professional, courteous and punctual did a great job repairing my basement rug

Jennel J.
Nov 2023
5.0
Carpet Repair, Refasten, or Stretch
Yes, I recommend this pro
$300
The man got right to work and restricted my carpet making it look like the day I had it installed

Cindy C.
Oct 2023
5.0
Carpet Repair, Refasten, or Stretch
Yes, I recommend this pro
He was extremely nice. Very easy to work with, and was always pleasant. It was fast and efficient did a great job.

Cindy C.
Oct 2023
5.0
Carpet Repair, Refasten, or Stretch
Yes, I recommend this pro
He was extremely nice. Very easy to work with, and was always pleasant. It was fast and efficient did a great job.

Cindy C.
Oct 2023
5.0
Carpet Repair, Refasten, or Stretch
Yes, I recommend this pro
Excellent job

Carol K.
Oct 2023
5.0
Carpet Repair, Refasten, or Stretch
Yes, I recommend this pro
Sam arrived right at scheduled time. Explained clearly what he would be doing and why, showed me the areas that caused the carpet to loosen and wrinkle. Very thorough, careful and efficient. Highly recommend.

Alan G.
Oct 2023
5.0
Carpet Repair, Refasten, or Stretch
Yes, I recommend this pro
$400
Sam did a great job stretching an existing bedroom carpet that developed wrinkles over the years. Sam is very customer oriented, willing to answer any of my questions and also provide some carpet installations do's and don'ts. He needed to reseam a section that was not done properly during the initial installation. Overall, a great job and I would not hesitate to hire Sam again if the need should arise. Highly recommended.

Mark S.
Oct 2023
5.0
Carpet Repair, Refasten, or Stretch
Yes, I recommend this pro
$325
Quick response, easy to schedule, rapid quality completion of work. Would definitely hire again

Lil M.
Sep 2023
5.0
Carpet Repair, Refasten, or Stretch
Yes, I recommend this pro
Sam was so perfect for a difficult job of repairing carpet that had been ripped up due to water damage. Not only did he do the neceaasry repair to the carpet but had to realign the bifold doors and molding in the carpeted doorway. This was above and beyond what I requested and he did it cheerfully and efficiently. It was a pleasure to have him in my home. He was highly skilled and did an excellent job and I would call him again.

Carolyn C.
Jul 2023
5.0
Carpet Repair, Refasten, or Stretch
Yes, I recommend this pro
Excellent communication and professional. Did a great job stretching my carpets. Would definitely use Sam again!!

David V.
Jul 2023
5.0
Carpet Repair, Refasten, or Stretch
Yes, I recommend this pro
$800
Have been looking for someone to stretch and re-do my rec room rug for 2 years. Very glad Samuel was on your list; he was EXCELLENT. Not only fixed my 12'x20' carpet but explained all of the defects of the original installers (big box company) with their too-fast work & shortcuts.
...
Showing 1-25 of 278

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Five Star Carpet Installation is currently rated 4.9 overall out of 5.
Monday: Open All Day Tuesday: Open All Day Wednesday: Open All Day Thursday: Open All Day Friday: Open All Day Saturday: Open All Day Sunday: Open All Day
Yes, Five Star Carpet Installation offers free project estimates.
No, Five Star Carpet Installation does not offer eco-friendly accreditations.
No, Five Star Carpet Installation does not offer a senior discount.
No, Five Star Carpet Installation does not offer emergency services.
No, Five Star Carpet Installation does not offer warranties.

Contact Information

6318 Shore Acres Road, Hilton, NY 14468

Service Hours

Sunday:Open All Day
Monday:Open All Day
Tuesday:Open All Day
Wednesday:Open All Day
Thursday:Open All Day
Friday:Open All Day
Saturday:Open All Day
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