With over 20 years of experience serving the Rochester N.Y. Area , Five Star Carpet Installation is your solution for your Carpeting needs. We take great pride in our extreme professionalism, timeliness and superior customer service on every job. We make sure to develop a lasting relationship so that the next time service is needed there will be no question on who to call. Satisfaction guaranteed!
(we do not provide carpet rebinding, cleaning or carpet dyeing - that is a specific trade outside of carpet installation)
(Realtors must have homeowners call for repairs or re-stretching)
I am so glad that I was able to get connected with 5 star carpet! They certainly live up to their name. The gentleman I worked with was such a pleasure from the very beginning. It was clear he was extremely knowledgeable and well seasoned in his work. He was incredibly friendly and professional. He was able to do the repairs in a very timely manner. His work was outstanding, you would never know there was a carpet repair. I would highly recommend working with this company.
Rating Category
Rating out of 5
$300
Char R.
03/2025
5.0
Samuel did a wonderful job stretching carpet in four areas of the house. He was professional, knowledgeable, friendly. I highly recommend him
Rating Category
Rating out of 5
Dave D.
03/2025
5.0
Got real tight carpet in 3 rooms!
Rating Category
Rating out of 5
CAROL P.
01/2025
5.0
Sam is terrific! He is friendly, professional and skilled! He knows his craft and my carpet looks fantastic now that it?s smooth and re-stretched. Wrinkles and waves are gone!
Rating Category
Rating out of 5
Lida F.
01/2025
5.0
I couldnt be more happier. Sam arrived on time and was well organized. He was very polite and easy to talk to and answered all my questions. Explained and showed me how and what he was going to do. Did a wonderful job. When he was done he cleaned up everything and put furniture and other things back where they were. You will be very satisfied if you hire him to do your job!
5 star +
LF from Webster
Rating Category
Rating out of 5
Sal A.
03/2024
5.0
Extremely friendly and trustworthy
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
$325
clifford h.
02/2024
5.0
Sam was pleasant,prompt,and professional. It was a great experience overall.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Art C.
02/2024
5.0
Now I know why he calls himself 5 Star. Everything about Sam is Professional. He gave me an estimate and came in right on target. He restretched an install done by a Big Box Store. Carpeting now looks better than the day it was originally installed. Definitely going to remember Sam and 5 Star for any future carpeting needs. Really knows his stuff!!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Betty O.
02/2024
5.0
Samuel was very professional and also respective to our property. I would Highly recommend Samuel he is truly a professional!
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Paula z.
02/2024
5.0
Sam came on time, worked hard and got the work done efficiently and beautifully.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
julianne w.
02/2024
5.0
It was refreshing in these times when it is so hard to connect with service professionals that when contacted, Samuel returned my email and promptly called. He was pleasant and easy to talk with, and I was so impressedthat he was able to come the next day. I foster rescue dogs and one unfortunately had dug up a few areas on a carpetâ one being quite severe. He offered us a couple solutions and for a reasonable price, he set about doing an amazing job! I can barely see where the repair was done, I am beyond satisfied. I would highly recommend Samuel for any repair work you might need, you wonâ t be disappointed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
$205
Tom U.
01/2024
5.0
He did a great job. Very efficient and fast
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
Edward W.
01/2024
5.0
Great service he was very professional, courteous and punctual did a great job repairing my basement rug
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
$500
Jennel J.
11/2023
5.0
The man got right to work and restricted my carpet making it look like the day I had it installed
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
$300
Cindy C.
10/2023
5.0
He was extremely nice. Very easy to work with, and was always pleasant. It was fast and efficient did a great job.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Cindy C.
10/2023
5.0
He was extremely nice. Very easy to work with, and was always pleasant. It was fast and efficient did a great job.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Cindy C.
10/2023
5.0
Excellent job
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Carol k.
10/2023
5.0
Sam arrived right at scheduled time. Explained clearly what he would be doing and why, showed me the areas that caused the carpet to loosen and wrinkle. Very thorough, careful and efficient. Highly recommend.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
alan g.
10/2023
5.0
Sam did a great job stretching an existing bedroom carpet that developed wrinkles over the years. Sam is very customer oriented, willing to answer any of my questions and also provide some carpet installations do's and don'ts. He needed to reseam a section that was not done properly during the initial installation. Overall, a great job and I would not hesitate to hire Sam again if the need should arise. Highly recommended.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
$400
Mark S.
10/2023
5.0
Quick response, easy to schedule, rapid quality completion of work. Would definitely hire again
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
$325
Lil M.
09/2023
5.0
Sam was so perfect for a difficult job of repairing carpet that had been ripped up due to water damage. Not only did he do the neceaasry repair to the carpet but had to realign the bifold doors and molding in the carpeted doorway. This was above and beyond what I requested and he did it cheerfully and efficiently. It was a pleasure to have him in my home. He was highly skilled and did an excellent job and I would call him again.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Carolyn C.
07/2023
5.0
Excellent communication and professional. Did a great job stretching my carpets. Would definitely use Sam again!!
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
David V.
07/2023
5.0
Have been looking for someone to stretch and re-do my rec room rug for 2 years. Very glad Samuel was on your list; he was EXCELLENT. Not only fixed my 12'x20' carpet but explained all of the defects of the original installers (big box company) with their too-fast work & shortcuts.