Five Star Carpet Installation

carpet installer

About us

With over 20 years of experience serving the Rochester N.Y. Area , Five Star Carpet Installation is your solution for your Carpeting needs. We take great pride in our extreme professionalism, timeliness and superior customer service on every job. We make sure to develop a lasting relationship so that the next time service is needed there will be no question on who to call. Satisfaction guaranteed! (we do not provide carpet rebinding, cleaning or carpet dyeing - that is a specific trade outside of carpet installation) (Realtors must have homeowners call for repairs or re-stretching)

Business highlights

32 years of trusted experience

Amenities

Free Estimates
Yes

Reviews

4.9278 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
96%
4
3%
3
1%
2
0%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
4.8
responsiveness
5.0
Showing 1-25 of 278 reviews

Mark A.
03/2025
5.0
Very professional and high quality work
Rating CategoryRating out of 5

Keri S.
03/2025
2.0
0
Rating CategoryRating out of 5

taylor b.
03/2025
5.0
I am so glad that I was able to get connected with 5 star carpet! They certainly live up to their name. The gentleman I worked with was such a pleasure from the very beginning. It was clear he was extremely knowledgeable and well seasoned in his work. He was incredibly friendly and professional. He was able to do the repairs in a very timely manner. His work was outstanding, you would never know there was a carpet repair. I would highly recommend working with this company.
Rating CategoryRating out of 5
$300

Char R.
03/2025
5.0
Samuel did a wonderful job stretching carpet in four areas of the house. He was professional, knowledgeable, friendly. I highly recommend him
Rating CategoryRating out of 5

Dave D.
03/2025
5.0
Got real tight carpet in 3 rooms!
Rating CategoryRating out of 5

CAROL P.
01/2025
5.0
Sam is terrific! He is friendly, professional and skilled! He knows his craft and my carpet looks fantastic now that it?s smooth and re-stretched. Wrinkles and waves are gone!
Rating CategoryRating out of 5

Lida F.
01/2025
5.0
I couldnt be more happier. Sam arrived on time and was well organized. He was very polite and easy to talk to and answered all my questions. Explained and showed me how and what he was going to do. Did a wonderful job. When he was done he cleaned up everything and put furniture and other things back where they were. You will be very satisfied if you hire him to do your job! 5 star + LF from Webster
Rating CategoryRating out of 5

Sal A.
03/2024
5.0
Extremely friendly and trustworthy

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$325

clifford h.
02/2024
5.0
Sam was pleasant,prompt,and professional. It was a great experience overall.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Art C.
02/2024
5.0
Now I know why he calls himself 5 Star. Everything about Sam is Professional. He gave me an estimate and came in right on target. He restretched an install done by a Big Box Store. Carpeting now looks better than the day it was originally installed. Definitely going to remember Sam and 5 Star for any future carpeting needs. Really knows his stuff!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Betty O.
02/2024
5.0
Samuel was very professional and also respective to our property. I would Highly recommend Samuel he is truly a professional!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Paula z.
02/2024
5.0
Sam came on time, worked hard and got the work done efficiently and beautifully.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

julianne w.
02/2024
5.0
It was refreshing in these times when it is so hard to connect with service professionals that when contacted, Samuel returned my email and promptly called. He was pleasant and easy to talk with, and I was so impressedthat he was able to come the next day. I foster rescue dogs and one unfortunately had dug up a few areas on a carpetâ one being quite severe. He offered us a couple solutions and for a reasonable price, he set about doing an amazing job! I can barely see where the repair was done, I am beyond satisfied. I would highly recommend Samuel for any repair work you might need, you wonâ t be disappointed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$205

Tom U.
01/2024
5.0
He did a great job. Very efficient and fast

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

Edward W.
01/2024
5.0
Great service he was very professional, courteous and punctual did a great job repairing my basement rug

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$500

Jennel J.
11/2023
5.0
The man got right to work and restricted my carpet making it look like the day I had it installed

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$300

Cindy C.
10/2023
5.0
He was extremely nice. Very easy to work with, and was always pleasant. It was fast and efficient did a great job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Cindy C.
10/2023
5.0
He was extremely nice. Very easy to work with, and was always pleasant. It was fast and efficient did a great job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Cindy C.
10/2023
5.0
Excellent job

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Carol k.
10/2023
5.0
Sam arrived right at scheduled time. Explained clearly what he would be doing and why, showed me the areas that caused the carpet to loosen and wrinkle. Very thorough, careful and efficient. Highly recommend.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

alan g.
10/2023
5.0
Sam did a great job stretching an existing bedroom carpet that developed wrinkles over the years. Sam is very customer oriented, willing to answer any of my questions and also provide some carpet installations do's and don'ts. He needed to reseam a section that was not done properly during the initial installation. Overall, a great job and I would not hesitate to hire Sam again if the need should arise. Highly recommended.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$400

Mark S.
10/2023
5.0
Quick response, easy to schedule, rapid quality completion of work. Would definitely hire again

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$325

Lil M.
09/2023
5.0
Sam was so perfect for a difficult job of repairing carpet that had been ripped up due to water damage. Not only did he do the neceaasry repair to the carpet but had to realign the bifold doors and molding in the carpeted doorway. This was above and beyond what I requested and he did it cheerfully and efficiently. It was a pleasure to have him in my home. He was highly skilled and did an excellent job and I would call him again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Carolyn C.
07/2023
5.0
Excellent communication and professional. Did a great job stretching my carpets. Would definitely use Sam again!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

David V.
07/2023
5.0
Have been looking for someone to stretch and re-do my rec room rug for 2 years. Very glad Samuel was on your list; he was EXCELLENT. Not only fixed my 12'x20' carpet but explained all of the defects of the original installers (big box company) with their too-fast work & shortcuts.

Rating CategoryRating out of 5
quality
4.5
value
4.0
responsiveness
5.0

Yes, I recommend this pro
$800

Contact information

6318 Shore Acres Road, Hilton, NY 14468

http://www.5starcarpetrepair.com

Service hours

Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day
Sunday:
Open All Day

Service Categories

carpet installer

FAQ

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Sunday: Open All Day

Yes, Five Star Carpet Installation offers free project estimates.
No, Five Star Carpet Installation does not offer eco-friendly accreditations.
No, Five Star Carpet Installation does not offer a senior discount.
No, Five Star Carpet Installation does not offer emergency services.
No, Five Star Carpet Installation does not offer warranties.

Contact information

6318 Shore Acres Road, Hilton, NY 14468

http://www.5starcarpetrepair.com

Service hours

Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day
Sunday:
Open All Day