Get matched with top ceramic tile pros in Cicero, NY

"Tom at Custom Tile Solutions did a stellar job on the floor tile for my mother-in-law's walkout basement. Before we contacted Tom, we were in a terrible mess where a previous contractor had installed uneven tile with messy grout...not only did the other contractor's work look horrible, but the tile was sticking up so high in some places that it was a tripping hazard. Needless to say, we fired the other contractor! After we found Tom, he met with us quickly and helped us with a game plan for the best way to correct the situation (which in this case was to remove the existing tile and apply a self-leveling concrete before starting with the new tile). He was transparent and honest about the process right from the start all the way through the project's completion. And we are more than happy with the quality of his workmanship and the look of the finished installation. Also important, both Tom and his assisting crew member were clean, professional, and hard-working. If there's anything we've learned from the experience, it is that it is more than worth it to use a specialized professional for tile installation...and Tom is the cream of the crop!"

"We are very pleased with the quality of work performed by Custom Tile Solutions. Tom arrived on time to provide us with an estimate and listened attentively to our ideas, asked all the right questions and offered suggestions for the work we were looking to have done. The demolition phase went smoothly and Tom worked carefully to minimize noise and dust. The project included bathroom floor tile, custom shower basin with seat and shower wall tiles. All work was done to exacting standards and the result was outstanding. Tom completed the job within the time frame he quoted and departed the work site taking all leftover materials with him. We cannot say enough about the entire experience with Tom and we highly recommend his company."

"Mario did an amazing job on my parents tile bath enclosure. He was able to finish the job earlier than we expected which was greatly appreciated. We would definitely use him again in the future!"

"This company is amazing! I can't actually say enough good things about them. From the beginning the owner came out and measured the space. He was very professional and just an overall great guy! One thing that stood out about this company; once they give you the quote, it does not change, no matter what they find. So you can rest easy that you will only pay for what you were originally quoted. On the lead up to the project, the communication was top notch. We easily coordinated materials, start dates and project completion dates. On the first day of the project, everyone arrived on time. The company owner, his foreman and the installation crew arrived. We walked the space with them one last time to ensure everyone was on the same page. The crew began working and they were amazing! So professional, hard working and their workmanship was impeccable! They barely took any breaks, just methodically worked. I was so impressed with them. Even as the project was happening, the company owner checked in with us at the end of each day. The project was completed on time, and the floors are so beautiful! We will be recommending this company to everyone! You can't go wrong with them! Thank you for all your hard work...you're a rare company these days that "walks the walk" and follows through on everything you promised."

"I was very leery about using a contractor since I have had a few bad experiences, but I decided to give him a try. I liked talking to him over the phone and he seemed like a very friendly and good guy to work with. He was outstanding!!! I showed him my original project which was to replace some bad tiles and while I was showing him the job I mentioned a few other jobs I needed to do and his prices seemed reasonable. He finished the tile project and did an awesome job. Then I had him reseal and redo my other shower. While it was drying he asked me if I had anything else I wanted him to do since I had mentioned a few other things. I asked him about the additional cost and he said he would just do it for me which was incredible. Because of him I now have my bathroom tiles done, my shower is taken care of, kitchen faucet is now replaced and my pipes under the sink are all set. I have had an issue with the plumbing for a long time and now because of Joe it is working great. I can't say enough good things about Joe other than I really think of him as a friend that I would trust to do any job for me. I can't recommend him enough. Thanks again for the awesome job and at a very reasonable rate! I look forward to working with him again soon."

Empire Tiles Syracuse is committed to excellence every aspect of our business. We uphold a standard of integrity bound by fairness, honesty and responsibility in all of our jobs. We are a locally owned and operated business with more than 19 years of experience serving Syracuse, NY and surrounding areas. There is no job too big, or too small for our team. Call today and let us put our experience to work for you!

"Jim Baker and staff not only met but exceeded our expectations. Reasonable price and short timeline, excellent communication throughout project. Friendly and professional. He will definitely be our first call for any future projects!"

"The bill shows 8% sales tax on a tax exempt Home improvement. I explained that New York State form ST241 would help eliminate the sales tax portion of the billing on this home improvement when signed off by both parties. The project was completed perfectly as expected."

"They were on time,very clean and did just as we asked. We will hire them again when we need tile work done."

"Tom arrived a little early for both appointments. 1st one was to check out the job, needed materials, etc. 2nd one was to do the repair. Unfortunately, the sheetrock under the tiles had gotten wet & deteriorated so that he couldn't complete the job without having to completely rebuild the structure. Gave me an excellent quote for tearout and replacement (tiles extra). Would have gone with him but my landlord brought in her tile man and gave him the job. Tom was personable, professional and quoted very reasonable prices. Have him do your work. You won't be disappointed."