"My toilet was incorrectly installed when the house was built 50 years ago. It has leaked and been "repaired" several times by local plumbing firms. The toilet flange was inches below the floor level. Mark Allen raised it to floor level with a well designed and expertly crafted repair. I am totally impressed with his work and will certainly call on him for future work."

"VERY PROFESSIONAL- John has been our go to plumbing guy for years now. He has replaced kitchen faucets, moved the toilet in our half bath, replaced outdoor water spigots, replaced tankless water system and more. He and his team are dependable, honest and quick to respond!! John explains / shows what the issue was and what to do to prevent from happening again. I would recommend this company over and over again."

"Beautiful shower! The work was done quickly and efficiently. They cleaned their mess up when finished, It looks like our spa shower in Mexico....and we love it. Great experience from start to finish! Would recommend."

"They did such a great job on our bathroom project. Great pricing and friendly timely service."

"Tech was able to tell me what the error code meant but did not want me to order part until testing with volt meter. Diag appointment with volt meter did not cost extra. Tech gave me part numbers and it fixed the problem."

"Didn’t test the jet tub before they left initially and caused them to need to return. Otherwise I am pleased with the service."

"We received a somewhat high-pressure sales pitch after seeing them highly recommended. We do not ever have standing water in our basement but get a little moisture here and there, so I was not in a huge hurry to get this done, but I did also wanted to seal up the walls to help prevent mice from getting in. What the salesperson promised me, as far as expectations of the work they would do, was enough to get me to sign on as a fill-in job at a lower rate. I signed the contract in August and was told they would brush out any loose mortar and fill in any big gaps between stones in my stone and mortar foundation. They told me that, as a fill-in, I would most likely have the work done before October, November at the latest. They insisted on installing the EZ Breathe vent right away, even though there were clearly big gaps under my porch, which would just draw in the outside air, so we never run it. October came and went. So did November December, without a whisper from them. Then I got a call in January, a day or two before the end of the window on my contract for when the work is expected to be complete. They want to do a test break of the concrete on the floor of my basement. No other info is given, like when they might be starting. I tell them I want to delay things until Spring, because I do not want them in and out and my pipes exposed, due to the cold. They send me a new contract to sign, so I begrudgingly sign it. It was my first opportunity to get out and I regret not doing so. We reschedule for March. Then COVID hits, and I finally get a call saying that they have to reschedule me for July, AND I have to sign a new contract AGAIN... Again, an opportunity I should have taken to walk away. Shortly before work is supposed to start, I get a call that they are behind schedule and have to push it to August. So now, a week shy of 1 year, they call and say that instead of sending a foreman out the Friday before, so that they can go over my concerns and how they will do the install, they tell me that the foreman will show up with the crew on Tuesday. *Sigh* Fine... Let just get this over with. Tuesday comes and the crew shows up with no foreman. I am told the guy that walked me through things has a good experience, and that the owner trusts him, but that is not the best person to tell me that they think they need to out 2 sump pumps in, but they need to check with the foreman and that they want to get started right away without him. Said he would be there the next day. So, they want to start work without a plan... Another red flag. Should have told them, no, but this is my first major hire of a contractor, so I let them start breaking up the floor inside. Foreman shows up at noon the same day. Says he agrees that 2 pumps are necessary, I express my concern, he says he will check with a production manager and let me know the next day. The next day he verifies 2 pumps, no cost to me. I discuss other issues, he says they do not fill cracks unless they can see someone on the other side of the wall. I call the office and complain. The owner makes a trip out, we discuss the issues. He tells him to fix them, tells foreman to take pictures. I feel better. I have to remind the foreman of things, pictures of problem areas were not taken before they hung encapsulation. Sounds like they did not address some of my major concerns. At that point, I was fed up and just wanted them to finish and leave. Gave me a free warranty extension for my troubles. The crew worked hard but was messy. Had to point out cigarette butts and garbage they left on my lawn. Still ended up finding a sweatshirt and red bull can in my basement... Not as bad as some stories I have heard, but it is not that hard to clean up after yourself. Would have left a pickaxe here if I did not remind them to take it. My credit was checked 4 times before the job was done."

"Anderson is excellent to deal with I highly recommend them for your water purification system"

Five Star Bath Solutions of Rochester is the top-of-the-line bathroom remodeling company. We've earned this title by using advanced technology, custom products, and attention to customer service. Using innovative software, Five Star Bath Solutions professionals will deliver a detailed estimate for your bathroom renovation project at an affordable price. We believe in setting standards for how projects are estimated, installed, and completed and passing that value on to you.

Wonder Showers and Baths stands as the leading bathroom remodeler in Upstate NY, known for our exquisite design, cutting-edge innovation, and unparalleled quality. Whether you're looking to replace your shower, enhance your bathtub, or install a walk-in bath system, Wonder Showers and Baths sets the standard in bathroom remodeling excellence. Reach out to us to explore our distinguished line of products, or to schedule a consultation with our expert team.