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"James and his team were quick, punctual, and James was incredibly responsive, always responding to calls or texts within minutes. Proposed a sound engineering solution to a challenging problem, where other contractors I spoke to offered expensive decorative solutions that would not have addressed the problem. The finished work is also beautiful, and adds to the appeal of our back yard. I would hire him and his team again."

"Great! Nice people, communicative, efficient."

"I was very pleased with the work that was done by this company. Initially I thought that I only needed a chimney cap installed, but after a careful inspection of my chimney, it was found that a crumbling and deteriorating lining of my chimney interior wall had occurred leaving a potentially dangerous situation in my house. I was actually shown the damage so I could determine for myself the extent of the problem. The company installed a new lining and chimney cap in a short period of time, leaving a clean work area. The workmen were extremely polite and answered all my questions thoroughly. I would definitely recommend them for chimney work."

"I signed a contract with North American Chimney on February 1st. I was provided an estimate on the spot and was happy to get a project started. The first appointment was canceled due to a blizzard. On the rescheduled date, I notified the receptionist there was snow and ice on the roof, and was told, “we work in these conditions all the time”. The installer arrived, and said it was too icy. I was fine, and rescheduled. On the third attempt, I again called and said, it seemed “icy to me”. The receptionist said they would make the decision when they arrived. Upon arrival, the installer said it was dangerous and he would prefer to reschedule. I agreed. He called the owner in front of me, and said, “the owner does not want us on the roof”. This was an outright lie. It was the installer’s decision. When he hung up the phone, I inquired why he did that. “It’s just easier that way to say it was you”. On the fourth attempt, the chase cover, and two caps were installed. The roof was clear, but it was bitterly cold. I asked if that would prevent any caulk from curing; “we work in all type of weather”. I thought it was finally done. Two days later, the garage was flooded with a white, milky water. I collected nearly four gallons of water in buckets. When I called, I was told the installer said I had another issue on the roof and that was the problem. I said, it is definitely your issue. After some back and forth, I was able to get an appointment. When the installer arrived, he was rude and accusatory. That was, until he saw the collection of white water, and when I pointed to the two flues in the garage, and sunlight was visibly shining in. The appointment was clearly tense, and I was glad when they were done. Following the replacement of the roof, there was a downpour with wind, and leak appeared on the ceiling upstairs. At first, the obvious culprit was the roofer. That was, until I got up and inspected the quality of the chase cover/cap installation. (see attached pictures). After several hours, we proved the roof was not the issue, and I called North American Chimney. The receptionist said she would pull the paperwork and get back to me. I told her, the original installer made me uncomfortable and I wanted someone else from the company to correct the problem. She agreed. The next day, I was told by receptionist, the owner said the original installer would have to repair the situation. As was communicated to me “I had no alternative then to give him the option to fix it”. Two days, later, with no further communication, not even to schedule the original installer, I called and indicated I would take care of this myself. It is very unfortunate that with this company, the word of the customer has no value. I’ve had to defend myself that issues the installer left truly existed, and also, I’m told that I have no alternative but to have an installer come to my house and generate a tense situation. At no time did the owner reach out and try to resolve the situation. See the pictures. This is what $3000 of materials and installation looks like, and now I’m left to deal with it. And by the way, the website’s primary screen says, “Honesty, integrity, and Reliable Service with a 100% Money Back Guarantee”. I wonder if that will happen."

"Excellent"

"Job went great"

"Paulie was awesome. He messaged me as soon as he saw the job and offered to come first thing this morning - which was awesome, given that we had ANOTHER bird fly down the chimney yesterday. Paulie was professional, incredibly experienced and offered a very fair price. He told me what the quote was and offered to do the work on the spot, which was kind of wild since it was pouring. He got soaked and didn't care in the least because he said this is just what happens in his field. I would hire Paulie again in a heartbeat."

"They did a great job, my front steps were broken I had a white PVC banister and slate and brick steps the banister broke and it broke one of the slate steps and it was dangerous it was a hazard I reached out to them immediately they got back to me right away everything was A+. They did a great job they came in significantly lower cost wise than the other folks that did estimates and I did my homework and I got many estimates. They were normal a few of the folks that I've worked with in the past and I have gotten as far as contractors and similar professions are a little bizarre sometimes and everybody from Fred's chimney magic from the front office to the folks that did the work did a wonderful wonderful job and I have nothing but good things to say about everyone from start to finish. They cleaned up they were very competitively priced and they did excellent excellent work. I would definitely recommend them. I have a very large driveway they power washed sanded and sealed it."

"They were easy to talk with about the project and their work was excellent. I think their price was fair and I am very happy with the results. All contractors should take a lesson from this families work ethic."

"excellent and quick"