Get matched with top gas fireplace repair pros in Kirtland Afb, NM

"He's professional. He came promptly. He addresses the issue pretty promptly."

"It was wonderful the gentlemen were very sociable and treated me with respect and explained to this senior what was going on in language I could understand . The only problem was a mix up on dates they had to reset day."

"Was quoted $155 for the tankless water heater cleaning and was ultimately billed $575 despite nothing major being wrong with the unit. The companies billing practices are dishonest and the owner Curtis takes no accountability for it. It appears that the company takes longer than necessary to complete jobs to bill for additional hours of labor."

"The crew did the job, digging up and replacing 40 ft of main water line from the city line to the house, including installation of a pressure reducing valve. Overall COST was pretty expensive for labor considering the PEX tubing for the water line was the pretty much the only parts needed minus the pressure valve. I realize they go by a book that determines cost before work is actually done, though and I agreed to it. Kinda hard to get other estimates when you are in a pickle and need water in your home going asap during the holidays. Job got done and the 2 workers were nice guys. One complaint is I asked if there was a Veteran's Discount and they did include it but it was LESS THAN a 3% discount off the subtotal. Taking a star off for this and another for high labor cost."

"They've always been great. They're always available."

"Was in need of plumbing work and repair that was part of a water heater failure that also caused damage. Called and asked if they service our area, they said they did, and I asked to have an estimate. After several calls, we succesfully arranged for the plumber to visit, and Jorge & Brad arrived as scheduled. Both Jorge & Brad seemed knowledgeable and responsive. They said there would be no charge for the estimate and they would prepare it for me to receive by the following week via email. More than a week later, no estimate had I seen. Had to make multiple phone calls to find out where the estimate was. After more than a week of phone calls & promises of return calls that they never fulfilled, the person answering the phone (Karesse) said that Jorge had sent the estimate to a "VP for approval." To my surprise, I got a phone call the next day, but it was just Karesse again to say that they were looking into the matter and were going to get to the bottom of where that estimate could be. This sounded good, but resulted in nothing at all working with Roadrunner. After another week had gone by, more phone calls resulted in being told the same thing again and again, with no one stepping up to be responsible nor actually get the estimate to me. I requested to speak to a manager and was told no one was available to speak with me. I asked for a manager to call me and put a condition on it, "if they actually care" to fulfill on having our business and doing what they said they would do. Already a month went by without the estimate, and the last time I spoke with Roadrunner, all I got was one last phone call from Karesse saying that this was important for them to resolve so they would call the next day. I never heard from Roadrunner that next day nor ever again and never received an estimate. It is clear they do not value customers and do not know what integrity is nor what it is to fulfill on the basics of being reliable service providers in our world. Not recommended as reliability to deliver on services and customer care are not what they are up to."

"The faucet install went fine in the end, but the person doing it had a hard time dealing with a drip leak at the water line and it took longer than expected. To his credit, he stayed with it and didn’t leave expecting to be called back."

"He arrived promptly, worked efficiently and resolved the problem plus serviced the gas fireplace. The cost was very reasonable. We will be sure to use their services again."

"Great price, great service, easy to get along with."

"Very satisfied with their work. Very knowledgable and thorough. I would definately hire them again. Job well done!"