Pen Pals Cooling Heating Plumbing

My professional service person was Kenneth Thompson. He was professional in evey way and took the time to explain the problem and the part replacement. Mini split units when they work are the best. This one in the bedroom started leaking water onto the floor because the drain pan was cracked. This part is not readily available and required a special order. Ideal did everything right. They ordered the part kept me informed by the week as to the status and quickly scheduled an appointment when the part arrived. Fast, courteous and professional service. It was woth every dollar.

Great Customer Service.

Great price, great service, easy to get along with.

Very responsive!

Had the work done on time .Crew worked well together. I will use them again.

The services was very good, good enough I had to recommend them to my friend.

My furnace gave out and they came out and gave me an estimate the same day. I received prompt response and they provided excellent service I will definitely contact them again for any future issues. Friendly service.

I-Deal HVAC was the installation contractor provided by Lowes when I purchased a new hot water heater. Kenneth, my installer, did a superb, professional install, and fully explained the operation of the new hot water heater. Despite the fact that Lowes Delivery couldn't get their act together as far as my request that the installer pick up the hot water heater, Kenneth was flexible and understanding, and arrived on schedule to perform the install. I would highly recommend I-Deal HVAC--if the rest of their staff is as good as Kenneth, they are the contractor of choice for prompt, professional service. Many thanks, Kenneth!

Great

The company altered our agreement, had a recalled unit they couldn't connect. Still waiting 3 weeks later for them to finish

Every single person I talked to was super nice. The HVAC guys were very knowledgeable and professional plus they made me feel comfortable which is important being alone with 3 guys coming in and out of your house. Just an overall great experience and I HIGHLY recomend them. Thanks so much!!!?????

Very friendly and professional. Employees seemed eager to please. Completed the job in the time they estimated. Will definitely call them again for future needs.

The service Tech Paul was very professional and was great at keeping in touch about the appointment. Showed up did the work and when finished took pictures and check to make sure it was working.

This company owners Mo and Manuel are very professional and know how to reroute the ducts from ground to the ceiling which other companies can't do it. And they build the very nice and solid wood bed for the furnace and cooling device. They are professional and know what they are doing. also the workers Manny was very diligent and hard worker. keep room clean afterwards. I am impressed, They finished the project without delay. I am highly recommend them for any heating cooling ducks related projects to anyone need.

Great customer service. He took the time to explain to me. Very cordial and informative.

Great customer service. They were professional and knowledgeable. We appreciated the quick response and would not hesitate to recommend them.

Manuel and his team were timely and professional. They gave good information and guidance and eve a referral for other work I needed. Great customer service!

Technician iagnosed low refrigerant with no leaks. Stated that extra refrigerant should have been added at installation due to long line to coils/blower. After adding refrigerant, insufficient air flow was diagnosed. Recommended using a less restrictive air filter. Technicians were very courteous and diligent in diagnosing, explaining, and mitigating problems.

I am very happy with I-Deal HVAC as they went above and beyond to get my air conditioner installed within 2 days of the estimate. The crew was professional and knowledgable. They treated my home with respect and did not leave any mess behind. The price was reasonable and their work was impeccable. I would highly recommend I-Deal HVAC for all HVAC and Refridgeration needs.

Mauricio Somarribas and Francisco Vargas of I-Deal HVAC solved my AC issues in just a few minutes. They were very friendly and knowledgeable. I will definitely do business with them again.

Profession, fast, great value, and clean. Thank you for keeping my family cool this summer!

Wow! What a great company! From quoting to service delivery this was an exceptional experience. Quoting through messages (my preference), great response time and very clear pricing. They showed up same day, including Maurice, worked through everything I asked for, gave advice, excellent service and offered to setup return visits to keep everything running smooth. The team was very considerate of my home, wore protective shoe covers and cleaned up after themselves. Very impressed and will happily recommend them to anyone who needs some HVAC or plumbing service. They are truly Pros!

THEY ARE A VERY GREAT COMPANY BUT I STILL NEED TO GET THEM PAID I HAVE NOT HAD ENOUGH MONEY TO PAY YET. THANKS FOR WORKING WITH ME PAMELA WOODS

This company is professional and quite knowledgeable about the products and their work. In addition they matched a lower priced bid. I-Deal HVAC are the company to call for your heating and cooling needs.

they are honest and responded quickly