Pen Pals Cooling Heating Plumbing logo
Approved Pro
This pro has maintained an average of 4.5+ star throughout their time with Angi.
Approved Pro

Pen Pals Cooling Heating Plumbing

Thermostat - Install or Replace, Thermostat - Repair or Reprogram, Central A/C - Install,
This pro has maintained an average of 4.5+ star throughout their time with Angi.

About us

Pen Pals Cooling Heating Plumbing is a trusted local HVAC and plumbing company proudly serving the Albuquerque area. We specialize in providing high-quality heating, cooling, and plumbing solutions for homeowners who value comfort, reliability, and honest service. Our licensed team delivers expert installations, repairs, and maintenance backed by transparency and craftsmanship you can count on. Whether it’s a furnace replacement, AC repair, water heater installation, or whole-home comfort upgrade, we’re in it together—no matter the weather.

Business highlights

Se habla espanol
Emergency services offered
Veteran owned and operated
7 years of experience

Services we offer

A/C Repairs, Central AC, Furnace , Furnace Repairs, Minisplits

Amenities

Emergency Services

Yes

Free Estimates

Yes

Warranties

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.927 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
93%
4
7%
3
0%
2
0%
1
0%

Filter reviews by service

Showing 1-25 of 27 reviews
Robert R.
Aug 2025
5.0
Ductless Mini-split A/C - Install or Replace
$1,030
My professional service person was Kenneth Thompson. He was professional in evey way and took the time to explain the problem and the part replacement. Mini split units when they work are the best. This one in the bedroom started leaking water onto the floor because the drain pan was cracked. This part is not readily available and required a special order. Ideal did everything right. They ordered the part kept me informed by the week as to the status and quickly scheduled an appointment when the part arrived. Fast, courteous and professional service. It was woth every dollar.

Stephanie W.
Jul 2025
5.0
Central A/C - Install
Great Customer Service.

Hy D.
Sep 2023
5.0
Central A/C - Install
Yes, I recommend this pro
Great price, great service, easy to get along with.
Response from Pen Pals Cooling Heating Plumbing
"Thank you for the 5 star review!"

Carley W.
Sep 2023
4.0
Ductless Mini-split A/C - Install or Replace
Yes, I recommend this pro
Very responsive!
Response from Pen Pals Cooling Heating Plumbing
"Thank you for taking the time to leave us a review. Thanks for choosing I-Deal HVAC!"

Philip S.
Jul 2023
5.0
Central A/C - Install
Yes, I recommend this pro
Had the work done on time .Crew worked well together. I will use them again.
Response from Pen Pals Cooling Heating Plumbing
"Thank you for the review! We are pleased to hear that you were satisfied with process and work that was provided."

Robert I.
Jun 2023
5.0
Swamp Cooler - Install or Replace
Yes, I recommend this pro
The services was very good, good enough I had to recommend them to my friend.
Response from Pen Pals Cooling Heating Plumbing
"Thank you for taking the time to leave us a review. And a huge thank you for recommending us to a friend. We appreciate it."

Victoria S.
Dec 2022
5.0
Yes, I recommend this pro
My furnace gave out and they came out and gave me an estimate the same day. I received prompt response and they provided excellent service I will definitely contact them again for any future issues. Friendly service.

Gary F.
Nov 2022
5.0
Water Heater - Install or Replace
Yes, I recommend this pro
I-Deal HVAC was the installation contractor provided by Lowes when I purchased a new hot water heater. Kenneth, my installer, did a superb, professional install, and fully explained the operation of the new hot water heater. Despite the fact that Lowes Delivery couldn't get their act together as far as my request that the installer pick up the hot water heater, Kenneth was flexible and understanding, and arrived on schedule to perform the install. I would highly recommend I-Deal HVAC--if the rest of their staff is as good as Kenneth, they are the contractor of choice for prompt, professional service. Many thanks, Kenneth!

Louis G.
Nov 2022
5.0
Gas Furnace / Forced Air Heating System - Repair
Great

Chip H.
Aug 2021
4.5
Central A/C - Install
$19,500
The company altered our agreement, had a recalled unit they couldn't connect. Still waiting 3 weeks later for them to finish

Denise D.
Jun 2021
5.0
Central A/C - Install
Every single person I talked to was super nice. The HVAC guys were very knowledgeable and professional plus they made me feel comfortable which is important being alone with 3 guys coming in and out of your house. Just an overall great experience and I HIGHLY recomend them. Thanks so much!!!?????

Ramona S.
Jun 2021
5.0
Yes, I recommend this pro
$1
Very friendly and professional. Employees seemed eager to please. Completed the job in the time they estimated. Will definitely call them again for future needs.

SCOTT S.
Apr 2021
5.0
Ducts & Vents - Install or Replace
Yes, I recommend this pro
$450
The service Tech Paul was very professional and was great at keeping in touch about the appointment. Showed up did the work and when finished took pictures and check to make sure it was working.

Mary Y.
Mar 2021
5.0
Ducts & Vents - Install or Replace
Yes, I recommend this pro
$13,800
This company owners Mo and Manuel are very professional and know how to reroute the ducts from ground to the ceiling which other companies can't do it. And they build the very nice and solid wood bed for the furnace and cooling device. They are professional and know what they are doing. also the workers Manny was very diligent and hard worker. keep room clean afterwards. I am impressed, They finished the project without delay. I am highly recommend them for any heating cooling ducks related projects to anyone need.

Manuel C.
Jan 2021
5.0
Thermostat - Install or Replace
Yes, I recommend this pro
Great customer service. He took the time to explain to me. Very cordial and informative.

CHARLES F.
Jan 2021
5.0
Yes, I recommend this pro
Great customer service. They were professional and knowledgeable. We appreciated the quick response and would not hesitate to recommend them.

Phillip H.
Dec 2020
5.0
Swamp Cooler - Install or Replace
Yes, I recommend this pro
Manuel and his team were timely and professional. They gave good information and guidance and eve a referral for other work I needed. Great customer service!

Connon O.
Aug 2020
5.0
Central A/C - Service or Repair
Yes, I recommend this pro
$310
Technician iagnosed low refrigerant with no leaks. Stated that extra refrigerant should have been added at installation due to long line to coils/blower. After adding refrigerant, insufficient air flow was diagnosed. Recommended using a less restrictive air filter. Technicians were very courteous and diligent in diagnosing, explaining, and mitigating problems.

Sarah F.
Jul 2020
5.0
Central A/C - Install
Yes, I recommend this pro
$6,500
I am very happy with I-Deal HVAC as they went above and beyond to get my air conditioner installed within 2 days of the estimate. The crew was professional and knowledgable. They treated my home with respect and did not leave any mess behind. The price was reasonable and their work was impeccable. I would highly recommend I-Deal HVAC for all HVAC and Refridgeration needs.

Arleen V.
Jun 2020
5.0
Central A/C - Service or Repair
Yes, I recommend this pro
Mauricio Somarribas and Francisco Vargas of I-Deal HVAC solved my AC issues in just a few minutes. They were very friendly and knowledgeable. I will definitely do business with them again.

Jennifer V.
Jun 2020
5.0
Central A/C - Install
Yes, I recommend this pro
$16,000
Profession, fast, great value, and clean. Thank you for keeping my family cool this summer!

Clint M.
Apr 2020
5.0
Gas Furnace / Forced Air Heating System - Repair
Yes, I recommend this pro
Wow! What a great company! From quoting to service delivery this was an exceptional experience. Quoting through messages (my preference), great response time and very clear pricing. They showed up same day, including Maurice, worked through everything I asked for, gave advice, excellent service and offered to setup return visits to keep everything running smooth. The team was very considerate of my home, wore protective shoe covers and cleaned up after themselves. Very impressed and will happily recommend them to anyone who needs some HVAC or plumbing service. They are truly Pros!

Pamela W.
Jan 2020
5.0
Heat Pump - Install or Replace
Yes, I recommend this pro
THEY ARE A VERY GREAT COMPANY BUT I STILL NEED TO GET THEM PAID I HAVE NOT HAD ENOUGH MONEY TO PAY YET. THANKS FOR WORKING WITH ME PAMELA WOODS

Jane H.
Dec 2019
5.0
Swamp Cooler - Install or Replace
Yes, I recommend this pro
This company is professional and quite knowledgeable about the products and their work. In addition they matched a lower priced bid. I-Deal HVAC are the company to call for your heating and cooling needs.

Celeste E.
Dec 2019
5.0
Gas Furnace / Forced Air Heating System - Repair
Yes, I recommend this pro
they are honest and responded quickly
Showing 1-25 of 27

Licensing

Insured

Licensed*

Trade License Number

397621

Trade License Locale

NM

Trade License Expiration

03/31/2028

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Pen Pals Cooling Heating Plumbing is currently rated 4.9 overall out of 5.

Monday: 12:00 AM - 11:59 PM Tuesday: 12:00 AM - 11:59 PM Wednesday: 12:00 AM - 11:59 PM Thursday: 12:00 AM - 11:59 PM Friday: 12:00 AM - 11:59 PM Saturday: 12:00 AM - 11:59 PM Sunday: 12:00 AM - 11:59 PM

Pen Pals Cooling Heating Plumbing accepts the following forms of payment: CreditCard

Yes, Pen Pals Cooling Heating Plumbing offers free project estimates.

No, Pen Pals Cooling Heating Plumbing does not offer eco-friendly accreditations.

No, Pen Pals Cooling Heating Plumbing does not offer a senior discount.

Yes, Pen Pals Cooling Heating Plumbing offers emergency services.

Yes, Pen Pals Cooling Heating Plumbing offers warranties.