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"Doctor Dustless; the BEST Floor Contractor in the United States. And I can prove it!
On February 18, I made a call to Dr. Dustless. I had just had two experiences with floor refinishers and was looking for someone who would treat my home as if it were their own. Both floor refinishers came from Angies List. I must say, I am not a big fan of Angies List. I have over a dozen calls out to contractors who have still not returned my calls. Even with A+ ratings, I have found many Angies List contractors either never call you back or don’t have time to take on more work. Anyway, Emil at Dr. Dustless picked up the phone. I explained to Emil that I have been looking to stain my floor the color grey. Besides the fact that the color grey is a very difficult color to stain a hardwood floor, it was something that Emil felt may not be something he wanted to do. The color grey is a very difficult color to stain a hardwood floor and the results are mediocre at best. I then told Emil I found an oil that will stain a floor grey and will look like no other floor you’ve seen. With over 20 years in the floor business Emil said; I don’t think that is something I want to do. He had a bad experience with a custom color and didn’t want to revisit another bad experience.
Then I got to convincing him. I told him I spoke with a Bona technician in London who would provide me samples of the color grey that he’d never seen before. I am unsure Emil believed me. He told me to send over some pictures of the samples they made and he would think about it.
After seeing the samples he called me. He said he was interested in entertaining the project. Emil came by to measure my floors. After about an hour he said he would get back to me with an estimate. We spoke throughout that hour and must say, Emil’s knowledge of floors and staining far exceeds his time in this business (almost 30 years). When Emil left I told my wife he was hired. I knew he was the right guy/company for this project. His A+ rating on Angies List also made it an easy hire.
I told Emil that Bona, [the manufacture] did not sell the product in the United States. The biggest issue was the American Red Oak used in the States. I had to send samples of American Red Oak to London. Those samples were sent to Sweden where Bona’s headquarters are located. The Bona lab techs spent 8 days experimenting on my American Red Oak and came up with a formula to produce a grey floor like you’ve never seen. The products were sent to me and I met with Emil to have him work with the formula. The results were remarkable. I placed an order for the formula. The technicians in London found a Bona factory in Germany that had the oil mix we needed. That shipment was sent to London and then to me. All this time Emil and I kept in touch scheduling and re-scheduling days to work on this floor until the materials arrived. If there is anything I can say about Emil is that he is passionate about floors. As I stated before, his knowledge of floors far exceeds his years in this business. Not once did my calls ever go to voicemail or texts go unanswered. I have counted over 150 texts between me and Emil. All which were always answered. You never get that communication with contractors…ever.
The job begins…Emil said he would be at my home to start work by 8:30 am. They were here at 8:30am. In the two weeks spent at my home, Emil and his crew never showed up late or left early. The two previous floor contractors all told me they would be here by 8:30; Emil and his crew were the only contractors who ever showed on time every single day. And unlike the two previous floor contractors, the floor techs worked the entire day; straight till 5:30.
Over the course of the project we ran into some staining issues. Emil and I had to schedule conference calls with the Bona techs in London. Again, Emil ALWAYS made himself available. With Emil on the phone with the Bona technicians Emil was able to explain our issues and how different the oil reacted to floors when outside a laboratory. Needless to say we continued to move forward.
Finally, after two weeks my floors are done. With the exception of some issues due solely by the product, the floors look amazing. Just amazing. I can say with confidence that no one in the United States has a floor like mine. I can also say that the floors would not look this good without Emil and his crew doing the work. I say this after having two other floor technicians attempt to do what Emil did. Have a look at the pictures attached. I assure you, you’ve never seen a floor like this.
It isn’t often you find a person who runs a business and is so involved with the day to day operations of his team in the field. That’s where Emil and Dr. Dustless separates himself from the rest. If Emil did plumbing, he’d be my plumber, if he fixed cars he’d be my mechanic, if he was a doctor he’d be my doctor. It isn’t often I write reviews, let alone reviews this long, but this is well deserved.
If anyone would like to contact me directly as a reference for Doctor Dustless, please email me at [email protected]. And yes, it is absolutely true, Emil’s dustless system produces no dust. We could not believe it!
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