"I found Ralph on Angie's list and contracted him for a clogged drain. I was pleased that he responded quickly and he took care of 2 clogged shower drains. The following week, my hot water heater broke and Ralph called back five minutes after I sent him a text. He replaced it with a superior model (which cost only a little more than the cheap model that I had and he explained the features which made it superior. I later found a YouTube video which confirmed everything that he said). The warranty was better also. He came back the following day to replace two toilets which had been causing leaks in my kitchen ceiling. I'm very happy with my new water efficient toilets which flush with more force than the previous ones, and, no more leaks! While Ralph was replacing my water heater, he noted problems with the installation of my 35 year old boiler and pointed out issues that a more modern and energy efficient boiler would address. There was no hard sell, just a matter of fact recommendation that I might consider replacing it before next winter. I've been hiring contractors for the past 22 years, and I'm impressed by Ralph's knowledge, experience and professionalism. If you call for service, you will get Ralph himself, not a random plumber that a larger company will send. I've already booked Ralph again for my broken sump pump!"

"These guys are great! They know what they are doing honest and fair. I m so happy I used home advisor who found them for me. I was nervous about having to deal with plumbing issues they made it easy. Definitely would recommend."

"There is a $50 fee for on-site quotation which is waived if you hire them to do the job. Juan, the plumber, and his assistant came within one hour and gave a reasonable quote. I accepted it. They replaced about a foot of pipe with a technical they called pressure fit. No soldering was needed. They cleaned up the water after work. The whole process was done in 30 minutes."

"cost: $900. 3 ceiling fans install in rooms with no current fixtures"

"Steve and his team came in clutch after my basement flooded. They provided me high quality service at a fair price. My basement french drain and sump pump installation has helped keep my basement dry and I couldnt be more thankful."

"Hi, I am an old customer of Select Basement for many years. This is my incredibly happy and satisfied review on the service call by Kenny M. First the backstory. The alarm went off on my battery backup on Wednesday early evening I called Select several times and no one got back to me. I just wanted to know if this was a serious problem. Considering all the rain we were having that week. This was unusual for Select not to return my call in a timely manner from the great service I had received from Select Basement for many years. I explained to the customer service representatives who took my calls who were very professional and tried to help but to no avail no one called me to answer my question. I received a called back Friday morning to set up an appointment for Monday to look at the alarm on the battery backup to the sump pump. I inquired if our annual maintenance check could be performed at the same time and was told yes. Monday morning Kenny called to say “He was on his way”. My appointment was at 8, he arrived 7:45. This was great because I had a 9:00 virtual business meeting. I explained my frustration with Select Basement and merging with Groundworks. Kenny took the time to explain the system changes and how things work now with Groundworks. Kenny proceeded to look at the battery and said it is working properly now. He asked how long we have had it. I said several years he recommend changing the battery, which he did. Kenny also performed the maintenance of flushing the French drain system to make sure that is still working fine. He took several pictures along the way to validate what he was doing. He addressed the dehumidifier that we have, he adjusted it so it would drain into the nearest little french drain hole. Kenny did a great job. He was careful to address all the issues that he thought needed to be addressed. Kenny was very professional and respectful technician leaving no mess behind. Our water has a lot of iron ore, Kenny cleaned the ore around the pump and also offered a recommendation on how to reduce the ore around the pump. He also explained the difference in the service pricing for the warranty offered. I appreciated Kenny taking the time to explain everything that Groundworks now offers to their customers. I know Select Basement and Groundworks merged only a few months back. However, the most important thing is customer service. If I called on Wednesday night thinking I am having an emergency, I should not have to wait for my call to be returned on Friday morning. I text Jason from Select Basement late that evening since no one got back to me right away . Jason responded right away and put my fears to rest and suggested a few options for the alarm shut off that did not work. He said he would pass the issue to the one of the managers. There has to be better response to customer when several calls are made with not even a touch point call back. Thank God by basement was not flooded. Select would have lost a customer."

"I had water in my basement, first time ever. Jimmy was prompt in installing a sump pump. Job was completed quickly. Very good customer service, calls and questions answered quickly. I will definitely use his services again and recommend to friends."

"Everyone was very courteous and cooperative. Pricing was reasonable. The work done was very professional. Alex, Mike, and crew did an awesome job on the under-the-bath-tub leakage as well as putting everything back together."

"It couldn't have gone better, they responded quickly and the problem was resolved asap.  Professional service, very courteous and on time.  I couldn't be happier with the service, will absolutely call again for any plumbing needs, whether it be service, maintenance, or installation.  I took a few business cards for friends and family, I highly recommend this company for any plumbing needs.
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"Igor provided the estimate for several plumbing projects, supervised the other plumbers and handled one project himself. The work was performed exactly as per the estimate, with no surprises or upselling. The communication through the office regarding scheduling is excellent."