Get matched with top sump pump installation pros in Hackettstown, NJ

"Quick response from this new businessman. Absolute recommendation. Costs seemed to be in line with other quotes.Used for sump pump replacement."

"Hi, I am an old customer of Select Basement for many years. This is my incredibly happy and satisfied review on the service call by Kenny M. First the backstory. The alarm went off on my battery backup on Wednesday early evening I called Select several times and no one got back to me. I just wanted to know if this was a serious problem. Considering all the rain we were having that week. This was unusual for Select not to return my call in a timely manner from the great service I had received from Select Basement for many years. I explained to the customer service representatives who took my calls who were very professional and tried to help but to no avail no one called me to answer my question. I received a called back Friday morning to set up an appointment for Monday to look at the alarm on the battery backup to the sump pump. I inquired if our annual maintenance check could be performed at the same time and was told yes. Monday morning Kenny called to say “He was on his way”. My appointment was at 8, he arrived 7:45. This was great because I had a 9:00 virtual business meeting. I explained my frustration with Select Basement and merging with Groundworks. Kenny took the time to explain the system changes and how things work now with Groundworks. Kenny proceeded to look at the battery and said it is working properly now. He asked how long we have had it. I said several years he recommend changing the battery, which he did. Kenny also performed the maintenance of flushing the French drain system to make sure that is still working fine. He took several pictures along the way to validate what he was doing. He addressed the dehumidifier that we have, he adjusted it so it would drain into the nearest little french drain hole. Kenny did a great job. He was careful to address all the issues that he thought needed to be addressed. Kenny was very professional and respectful technician leaving no mess behind. Our water has a lot of iron ore, Kenny cleaned the ore around the pump and also offered a recommendation on how to reduce the ore around the pump. He also explained the difference in the service pricing for the warranty offered. I appreciated Kenny taking the time to explain everything that Groundworks now offers to their customers. I know Select Basement and Groundworks merged only a few months back. However, the most important thing is customer service. If I called on Wednesday night thinking I am having an emergency, I should not have to wait for my call to be returned on Friday morning. I text Jason from Select Basement late that evening since no one got back to me right away . Jason responded right away and put my fears to rest and suggested a few options for the alarm shut off that did not work. He said he would pass the issue to the one of the managers. There has to be better response to customer when several calls are made with not even a touch point call back. Thank God by basement was not flooded. Select would have lost a customer."

"Tom installed a hot water mixing valve and handle in our shower when it stopped working. Showed up on time and in the snow. Repiped anything that needed doing and charged a reasonable price. Would definitely use Toms plumbing and heating again for future services."

"Very profession office staff and technician. Arrived within appointment time internal. Plumber was cordial and responded to all inquiries. Very happy customer"

"This type of work should be on â dirty jobsâ . These guys worked all day in a pretty awful NJ winter day but kept things as clean as possible, replaced 2 existing sumps with their triple sump and a supersump. Very happy with the install and peace of mind with the battery back up included in the triple sump."

"Installers were efficient, neat and courteous. HVAC works great."

"I couldn’t be more impressed with the service I received. From the moment I called, the team was professional, responsive, and easy to work with. They arrived right on time, diagnosed the issue quickly, and took the time to explain the repair process clearly. The quality of the workmanship is top-tier. They were efficient, tidy, and made sure everything was functioning perfectly before heading out. It’s rare to find a service provider that balances technical expertise with such great customer care. If you’re looking for a reliable, honest, and skilled plumbing team, I highly recommend giving them a call!"

"The installer was courteous and explained the operation clearly after installation. Also tested the system"

"John and his crew were very professional from the start. He arrived on time for our quote and the installation. He advised us on what we needed and was very helpful throughout the whole process. Highly recommend John's services."

"I was installing a swim spa which has a very similar installation as a spa. They were very courteous and they showed up on time. The pricing however was very high. They quoted me for a subpanel that I did not need and tried to sell me a 3rd subpanel because they said the one the swim spa manufacturer gave me did not have enough slots for another breaker but there were actually 4 slots and the swim spa only uses 2. I would give a word of caution to anyone who doesn't know anything about electrical installations and definitely get 2 more quotes as they were 276% more than my next highest quote. I didn't believe this was a case of you get what you pay for but just a case of tacking on extra work that didn't need to be done. With that said I felt they did know how to run electrical and they probably do a nice job judging by other reviews, at that price they should."