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"Hi, I am an old customer of Select Basement for many years. This is my incredibly happy and satisfied review on the service call by Kenny M. First the backstory. The alarm went off on my battery backup on Wednesday early evening I called Select several times and no one got back to me. I just wanted to know if this was a serious problem. Considering all the rain we were having that week. This was unusual for Select not to return my call in a timely manner from the great service I had received from Select Basement for many years. I explained to the customer service representatives who took my calls who were very professional and tried to help but to no avail no one called me to answer my question. I received a called back Friday morning to set up an appointment for Monday to look at the alarm on the battery backup to the sump pump. I inquired if our annual maintenance check could be performed at the same time and was told yes. Monday morning Kenny called to say “He was on his way”. My appointment was at 8, he arrived 7:45. This was great because I had a 9:00 virtual business meeting. I explained my frustration with Select Basement and merging with Groundworks. Kenny took the time to explain the system changes and how things work now with Groundworks. Kenny proceeded to look at the battery and said it is working properly now. He asked how long we have had it. I said several years he recommend changing the battery, which he did. Kenny also performed the maintenance of flushing the French drain system to make sure that is still working fine. He took several pictures along the way to validate what he was doing. He addressed the dehumidifier that we have, he adjusted it so it would drain into the nearest little french drain hole. Kenny did a great job. He was careful to address all the issues that he thought needed to be addressed. Kenny was very professional and respectful technician leaving no mess behind. Our water has a lot of iron ore, Kenny cleaned the ore around the pump and also offered a recommendation on how to reduce the ore around the pump. He also explained the difference in the service pricing for the warranty offered. I appreciated Kenny taking the time to explain everything that Groundworks now offers to their customers. I know Select Basement and Groundworks merged only a few months back. However, the most important thing is customer service. If I called on Wednesday night thinking I am having an emergency, I should not have to wait for my call to be returned on Friday morning. I text Jason from Select Basement late that evening since no one got back to me right away . Jason responded right away and put my fears to rest and suggested a few options for the alarm shut off that did not work. He said he would pass the issue to the one of the managers. There has to be better response to customer when several calls are made with not even a touch point call back. Thank God by basement was not flooded. Select would have lost a customer."

"Tom is a first class pro. I wouldn't hesitate to hire him for a job. He helped install the space heater in my garage and repaired some issues with my heat. He is very knowledgeable, courteous and efficient at a reasonable price."

"This type of work should be on â dirty jobsâ . These guys worked all day in a pretty awful NJ winter day but kept things as clean as possible, replaced 2 existing sumps with their triple sump and a supersump. Very happy with the install and peace of mind with the battery back up included in the triple sump."

"Installers were efficient, neat and courteous. HVAC works great."

"Last few years been having trouble with sink drain in 2nd floor bathroom. Reached out to MA service. Really liked the service and treatment we got from them. Entered home with booties, which won my wife over. Cleared the drain after seeing it was very difficult and messy. Gentlemen was very professional, descriptive and thorough. Extremely satisfied with service and would highly recommend"

"I needed my Sump Pump replaced. The Technician, Mark, did an excellent job. HOWEVER, I had priced the cost of a new pump at around $300, but Perri charged me $1200 + tax for the installation. OUTRAGEOUS"

"They made the installation effortless and were on time and we are happy,"

"They were total professional. The people working in my house did a wonderful job. The whole job was more involved than expected but was handled with ease. My whole house interior was patched, sanded and beautifully painted. Lights were installed and curtain rods and huge paintings were hung. Just amazing!"

"Sam is very professional and knowledgeable on installing the pumps and drains. He contacted me right away and assessed the problem immediately. Sam and his team were on time and did an excellent job. I would recommend Progressive Renovation. Great team, reasonable prices"