Ryan & Company

Customer since 2016. Technicians are great. Typically my experience has been 5 stars as I love(d) the responsiveness and that they send you a photo of the person showing up. Today, totally different story. I had a genuine concern and the woman on the phone for Service/Customer Support was incredibly combative. She refused to slow down and hear me out when I was actually saying the same thing she was. She really didn't care about the direction the call was taking and it was obvious she was standing firm on a useless argument. I'm no huge customer, but I am/was supporting a local business since 2016; today's encounter not only makes me hesitant to ever use them again, but moreso hesitant to endorse to neighbors and friends. Then again, it's Monday; maybe she's just having a bad day.

I am very pleased They fixed the problem very quickly

The woman who took my call to book the appt. was very cheerful and easy to talk to. Chris, the serviceman was great. He showed up on time, found the problem quickly, and explained everything clearly. I will be using them in the future for seasonal maintenance. All-in-all a great experience.

fixed in 1/2 hour. gave me options how to fix. got angie list discount.

The worker came promptly at designated time. He asked what the problem was, he listened intently, inspected the area and diagnosed the problem quickly. He didn’t have the part he needed on the truck, so he went out and bought it right away. He replaced the part and explained everything he did and how the part stopped the leaking. Excellent service from a true professional. I would hire this company again in a second. 5 Stars!

Couldn't be more pleased with my experience. Had leaks in the bathroom going down into the ceiling of the kitchen from a bad contractor who remodeled the bathroom. Called Ryan & Company to come take a look and the owner Bill came to take a look later that day. Sent out his technician Brandon, who was at our house at 8 AM the next morning to do the repairs. After fixing the leaking shower, we decided he should check the toilet and sink as well to be safe. Sure enough they both had leaks as well, Brandon was able to fix all three leaks very quickly and even did some extra caulking to enhance the appearance. Both Bill & Brandon were very knowledgable, friendly, showed up on time and did a great job at a fair price. If you need plumbing work done in North Jersey, call Ryan & Company now.

This time the owner Bill Ryan showed up with his guy. Under Bill’s instructions, they carefully examined the issue and showed lots of patience to try out different repair strategies. Although the problem is not completely fixed yet, the condition has been improved significantly. Bill showed genuine courtesy and respect to our home and keep following up the situation after leaving. As they promised while making the appointment, the re-visit was free.

I left 2 messages and never got a return call. Its been a week.

I was very impressed with the service I received. When scheduling the appointment everyone I dealt with was responsive and polite. I had called because our A/C wasn't working and they were able to schedule a technician to come service the unit the next day. The technician (Devin) was very nice and he explained the work he was doing. I had not had the A/C unit serviced for a while (shame on me) so there were several problems. He was able to address them and he also encourage me to get a service contract so we can have the system serviced annual. Overall I was very happy with the work that was done. Thanks!

Great service would highly recommend.