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"Lesson learned. Always get an estimate. BEFORE the work is done. At least a digital copy. Arrangements for the project were made, with some one named Lynn, for the company to send someone to complete the work. We were quoted over the phone 4500-5000 which included a mold test. A sub contractor with an entirely different company (National Mold Company) was sent. When the contractor arrived, he stated that the job would be much more simpler than first thought. This led us to believe that the job would cost less, no. All said and done, they charged $5500. All said and done, it's almost like no work was done. The stains and the smell are still there. Only one actual board was taken upon the attic room. The ceiling in the bedroom was primed and painted but are still visible and have a funky smell. At this point I'm going to. Do what we should have done; Do the job ourselves. Just now with $5500 less dollars in our pockets. A detailed receipt was not given even though it was requested."

"Very happy with them"

"I would not classify this company as a Pro as they are misleading in what services you are receiving. as a first-time homeowner trying to find a trusted to help with a suspected mold issue. This involved repairs to my ceiling after a roof leak and possible mold in the crawl space. After receiving estimates and a few phone conversations, I explained I only needed the ceiling inside fixed for now. As of today, I find out there was actually a little bit of information no one mentioned. They quote you the price to come in, tear down the ceiling, remove the mold and insulation, put plastic up, and set up dryers to dry up any moisture. After all of that, you must go through round 2 of getting an estimate and paying more money to get them to actually fix the hole in the ceiling that was left from the mold removal. Now, if you have no idea what mold removal entails, how to fix a ceiling where the water damage has happened, the cost associated with such a fix, or know that the first repair estimate does not really mean to fix your issue, you are like me. The amount of money charged, for my first home repair, was quite a bit. Maybe I am and have a lot to learn, but the amount seemed to be enough to fix the issue completely. I decided to pay out of pocket. Lesson learned to get several quotes to prevent these from happening in the future and go with your insurance because they know how this goes and what to expect. The biggest complaint I have is what I was told was misleading and their response seems like they could careless of the misunderstanding. When this happens, it is usually because they have heard this complaint before, and everyone knows there is a lack of clarity, but no one fixes it. I have spoken with 2 people today about not knowing about the second go around. The first one simply added my complaint to his notes after calling someone and the other said, well it was in the email we send when we provide the estimate and if you change your mind on the repairs let us know. I found the email they referred to and it states: These estimates do not include any repair costs that will be associated with these areas once drying is completed. I also found in the document they leave you What happens next? nothing about 2 separate estimates. Interestingly, Step 4 states that the paint may not be an exact match. This is what you read prior to learning what drying to them means. Drying to me simply meant the paint is dry on the repair and they have completed the work. I just caution people who use this company to read and research what you need to be done. They are not a trusted advisor to take you through educating you on the complete process when it comes to your repairs. Needless to say, I will not be using them to help with the crawl space since I have no idea what round 2 of that would cost me or if there is any fine print."

"Brad did a great job explaining the testing and the solution that he could recommended. We had relief the first night. Thank you Brad!"

"Chris and his company made the entire process so much better. He came out the next morning in between other jobs. We had a leak under the crawlspace and it was a mess. Jasper and the crew called every morning to let me know he was on his way and Chris called to update the process in the evening. My husband works 3rd shift and he did not hear the work doing on while trying to sleep. They were very respectful and courteous. The crawlspace looks brand new. I would highly recommend PuroClean and Chris Nowak for any restoration work."

"Dexter provided an estimate over the phone. He showed up when he told me he would. A heavy rain storm started soon after he started but he kept working. I would gladly hire him agains. He charged me less than the estimate."

"The Service Team of the Triad is absolutely one of the best companies I've ever encountered. This was my second time using their service: the first time was due to a tree falling on my home a couple of years ago which caused substantial damage, and the most recent time was due to a hot water heater leak. On both incidents, the Service Team was always punctual, professional, honest, extremely thorough, courteous and most of all caring---from the office personnel--to each individual technician--to the owner. The entire staff was very concerned for my issue. They worked with my limited income, providing me with a very reasonable quote, without compromising on the service. I felt as though they handled my situation the same as they would have handled someone who lives in an upscale neighborhood. They made sure to wear foot coverings as to not track dirt through my home and were mindful of my home on every visit. They made sure that the job was done properly and completely. I would highly recommend the Service of Triad and would definitely use their service again (which I pray I never have to :-). May God continue to bless your establishment and staff!"