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"Reliable and great work."

"Excellent work and very courteous and professional."

"Donâ t believe everything they tell you about their system. We hired this company because during heavy rains (4inches or more), our basement tended to flood. We discussed this with the sales rep who came out, Albert Morrow, and told him we didnâ t have problems unless it was heavy rain. He recommended his company and told us the system was designed for this. After we had the system installed, we had no problems but also no heavy rains for 2-3 months. However, in December we had 5 inches of rain during one storm, and OUR BASEMENT FLOODED once again. A technician came out and basically told us the system worked the way it was supposed to but during flooding conditions the system was overwhelmed . So basically we paid $7500 for them to come out and install a system that does not work when it should. We would have been better off just to keep our money in our pocket and just wet-vac the water out when we have heavy rain. NO,WE DO NOT RECOMMEND THIS COMPANY OR THEIR SYSTEM. We are basically screwed out of $7500."

"It went GREAT Always on time . Polite. Informative . Compassionate. We would highly recommend. And would use again !! Thanks Jason and crew . WE LOVE OUR NEW KITCHEN"

"I would use the company again"

"Everyone was easy to work with. The crew was very pleasant and hard-working, and their leader, Dave was great. Ken was kind to include a few extra details in the agreed price. My only concern was that the working procedures with the mold seemed a little lax . I expected the materials to be bagged up in airtight plastic, but they were just piled loose into their van.I thought the room would be sealed off from everything. The way upstairs was sealed off with plastic, but the door downstairs was simply open into the garage, which had its large door open and a machine blowing out the air from there. But on the whole we were very pleased."

"I would not classify this company as a Pro as they are misleading in what services you are receiving. as a first-time homeowner trying to find a trusted to help with a suspected mold issue. This involved repairs to my ceiling after a roof leak and possible mold in the crawl space. After receiving estimates and a few phone conversations, I explained I only needed the ceiling inside fixed for now. As of today, I find out there was actually a little bit of information no one mentioned. They quote you the price to come in, tear down the ceiling, remove the mold and insulation, put plastic up, and set up dryers to dry up any moisture. After all of that, you must go through round 2 of getting an estimate and paying more money to get them to actually fix the hole in the ceiling that was left from the mold removal. Now, if you have no idea what mold removal entails, how to fix a ceiling where the water damage has happened, the cost associated with such a fix, or know that the first repair estimate does not really mean to fix your issue, you are like me. The amount of money charged, for my first home repair, was quite a bit. Maybe I am and have a lot to learn, but the amount seemed to be enough to fix the issue completely. I decided to pay out of pocket. Lesson learned to get several quotes to prevent these from happening in the future and go with your insurance because they know how this goes and what to expect. The biggest complaint I have is what I was told was misleading and their response seems like they could careless of the misunderstanding. When this happens, it is usually because they have heard this complaint before, and everyone knows there is a lack of clarity, but no one fixes it. I have spoken with 2 people today about not knowing about the second go around. The first one simply added my complaint to his notes after calling someone and the other said, well it was in the email we send when we provide the estimate and if you change your mind on the repairs let us know. I found the email they referred to and it states: These estimates do not include any repair costs that will be associated with these areas once drying is completed. I also found in the document they leave you What happens next? nothing about 2 separate estimates. Interestingly, Step 4 states that the paint may not be an exact match. This is what you read prior to learning what drying to them means. Drying to me simply meant the paint is dry on the repair and they have completed the work. I just caution people who use this company to read and research what you need to be done. They are not a trusted advisor to take you through educating you on the complete process when it comes to your repairs. Needless to say, I will not be using them to help with the crawl space since I have no idea what round 2 of that would cost me or if there is any fine print."

"Shower drain is draining fine now."

"Chris and his company made the entire process so much better. He came out the next morning in between other jobs. We had a leak under the crawlspace and it was a mess. Jasper and the crew called every morning to let me know he was on his way and Chris called to update the process in the evening. My husband works 3rd shift and he did not hear the work doing on while trying to sleep. They were very respectful and courteous. The crawlspace looks brand new. I would highly recommend PuroClean and Chris Nowak for any restoration work."

"We had an emergency on a Friday night at 830. They came out as promised, pumped the tank, charged $600 but only pumped one side of the tank. Promised to come back and pump the other side, but even after digging up and installing risers on both sides by us, they will not come back out to pump the other side. Will never use this company again. Appreciate the late night service, but not the follow up. Very dissatisfied. "