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Carpet Cleaning questions, answered by experts

Yes, many professionals offer ultrasonic cleaning for thorough, chemical-free results.

The best way to fix carpet matting is to start by vacuuming thoroughly in multiple directions to lift the flattened fibers. For more stubborn spots, apply moisture with an ice cube or steam, then fluff the carpet using a spoon, comb, or carpet brush. A blow dryer or warm iron over a damp towel can also help restore the carpet’s texture. For deep or widespread matting, a professional cleaning is your best bet to fluff your carpet back up to its former glory.

Yes, you can use upholstery cleaners on most couches. It’s always best to consult the manual and your couch's laundry instructions so you know you’re using it right and not causing any damage.

Many professionals use high-powered steam cleaners (hot water extraction machines) to deep clean carpets. These machines inject hot water and cleaning solutions into the carpet fibers, extracting the dirt, allergens, and moisture with powerful suction. In addition to steam cleaning, pros may use specialized tools like rotary scrubbers and stain removers for tough spots, along with eco-friendly or commercial-grade cleaning products tailored to the carpet type.

Carpets can turn brown after cleaning due to a phenomenon called "wicking." It occurs when deep-seated dirt and moisture rise to the surface as the carpet dries because of excessive water or improper rinsing. Additionally, not allowing the carpet to dry thoroughly before walking on it can lead to browning.

The Pelham, NC homeowners’ guide to carpet cleaning services

From average costs to expert advice, get all the answers you need to get your job done.