Get matched with top deck maintenance specialists in Oxford, NC

"They were pricy, but came highly recommended. They were prompt in scheduling. Their main selling point is the quality of the prep cleaning. While the new deck looked OK, there were missed areas on the existing porch. The quality of the staining itself was variable - there were areas where they did a great job, and others that were missed, overlooked, or intentionally ignored. The eaves were among the intentionally ignored, and I was told "that's defined as part of the roof structure, which isn't included." Excuse me, but the contract says "clean and stain exterior of screen porch" - it does not say "screen porch walls only." Another ignored area was the top edge of the fascia and floorboards, which they stained above, and below, leaving a gap. And there were several other spots that were overlooked even after a visit to complete punch list items. I asked multiple times to talk to the owner but he never called me back. Next time I'll just hire a real house painter."

"It has worked out so well for me and my family. And yeah, please do it all day. Please let me know if I can help. Please let me know when I get home, and I will be home in the next few days. Please let me know when I can get you. Please let me know when I get back. Please let me know if I need anything else. Please let me know if I can get you a text or text me or text or call me when I can. "

"Aaron was great. We had a long list of items to address and he got everything done in record time! We will definitely use AD-Stone again!"

"I used this company for a number of years and the overall service is no longer the same. I had them over to clean my gutters and I witnessed ladders slamming against the side of my house and they tore one of the edges from the corner of my roof with their step ladder. I will not use them going forward."

"Sunnydale Electric did a great job, they came in installed the required breakers, cable and outlets. Very clean install. They also installed the EV Charger for me, mounting it to the wall and connecting the charging cable. I was able to register it with ChargePoint worked perfectly. I would hire them again"

"Fermin and his crew painted the top two floors of the house. Fermin was very flexible and clear when providing the quote, punctual when the work started, and the job was done carefully and skillfully. I would definitely hire Fermin's crew again."

"03/30/19 I had an addition put on my house in 2016. On Tuesday (03/26/19), I had a problem with the sump pump and contacted North Carolina Exteriors since it’s under warranty for ten years (I have documentation from North Carolina Exteriors verifying this). The young lady that answered the phone told me the pump would only have a one year warranty. Once I told her I had the documentation they gave me with a ten year warranty, she asked me to email what I had to her. I did and the below email exchanges are what followed throughout the week. ___________________________________________________ Tuesday March 26, 2019 2:18 PM From: [email protected] To: [email protected] Good afternoon, XXXXXX. Please see attached documentation for the warranty information. I can be reached at XXX-XXX-XXXX. Regards, XXXXXX *** I sent two documents from North Carolina Exteriors with the warranty information (labor and manufacturer) they gave me when the project was completed. Tuesday March 26, 2019 2:25 PM From: [email protected] To: [email protected] Received, thank you. That is the manufacture warranty, you can contact XXXXX Plumbing INC at 919-XXX-XXXX or the manufacture for the pump that is overflowing. *** she did not include any contact information for the manufacturer, but wanting to move this along, I figured I would just look it up online. Tuesday March 26, 2019 2:34 PM From: [email protected] To: [email protected] I just called and the gentleman who answered said they wouldn’t have anything to do with it. He also said he is out of the area. My phone says that business number is located in Goldsboro. Could you please call him to find out what’s going on? My pump is exposed and needs to be replaced. I currently can’t use any water. Regards, XXXXXX *** I would have contacted the manufacturer, but by now I have no confidence in anything North Carolina Exteriors is telling me. Tuesday March 26, 2019 2:41 PM From: [email protected] To: [email protected] Look on the pump to determine who the manufacturer is and let me know. *** I suppose this is why she didn’t give me any contact information for the manufacturer earlier. She either didn’t want to bother to look it up – or they don’t have it at all. Tuesday March 26, 2019 2:48 PM From: [email protected] To: [email protected] Here you go. Thanks! *** the attachment included a picture of the plate on the pump with all of the information she needed (company name, model number, serial number, etc.). I also sent a picture of the exposed pump. Tuesday March 26, 2019 3:10 PM From: [email protected] To: [email protected] We will get a plumber to take a look but it will probably be a few days before we can get someone out there. Tuesday March 26, 2019 3:12 PM From: [email protected] To: [email protected] Was it determined who it is covered by? You guys or Liberty? Tuesday March 26, 2019 3:10 PM From: [email protected] To: [email protected] Liberty makes that determination. Tuesday March 26, 2019 3:25 PM From: [email protected] To: [email protected] So they said it was you guys and not them? I might have someone who can do the work. I just need contact information for Liberty so they know who to contact once they’ve made an assessment. I also need an updated list of the contact information for the companies responsible for the items listed under “Manufacturer Warranty.” Thanks! *** Received no response to this email, so I emailed them again the next morning. Wednesday March 27, 2019 9:46 AM From: [email protected] To: [email protected] Good morning, XXXXXX. I wanted to follow up on our email exchange from yesterday. Please respond to the below questions. 1. Did Liberty state they are not responsible for the 10 year manufacturer warranty? 2. If Liberty stated that they are not responsible for the warranty, does this mean that Carolina Exteriors is responsible until the warranty expires? 3. When can I expect to get a list of the contact information for the companies responsible for the items listed under “Manufacturer Warranty?" 4. I am waiting for a return call from the plumber who I would like to complete the evaluation and repair. Should I not hear back from him by EOB tomorrow, or if his schedule is full, when can I expect someone to come take a look at the pump and how much will it cost? Going forward, please communicate via this email address only. This will ensure I have documentation of our exchanges to help prevent any miscommunications or misunderstandings. I get email alerts directly on my phone and will reply to any received during normal business hours (8:00 AM - 5:00 PM) within the hour. Thank you for your help with this issue. Regards, XXXXXX Wednesday March 27, 2019 10:07 AM From: [email protected] To: [email protected] The owner of the company is out of the office till Monday. When he returns he will meet with a plumber and see what he says. Thanks, Wednesday March 27, 2019 10:27 AM From: [email protected] To: [email protected] XXXXXX, I am sure the owner realizes that I am unable to use any water (shower, restroom, laundry, dishes, etc). His expectation that I wait almost a week just for him to speak to a plumber is unreasonable when he, or someone else, can easily contact a plumber over the phone to get this resolved as soon as possible. Please let him know that, while I am not expecting him or anyone else, to drop everything for this, I do not understand (or appreciate) getting the runaround to the point where I cannot even be given correct information about who is supposed to fix this. It is very disappointing to be treated this way after the completion of the addition. Customer service and good business practices are not supposed to end once construction is completed. Please advise him that I would like a response ASAP to my previous email questions. I am trying to be as proactive and helpful on my part, but I cannot do that without getting the answers I need. Regards, *** Received no response to this email, so I sent another follow-up email. Wednesday March 27, 2019 3:32 PM From: [email protected] To: [email protected] ADMIN, Please let me know what the status of my previous email is. Regards, CUSTOMER Wednesday March 27, 2019 4:06 PM From: [email protected] To: [email protected] ms XXXXX I tried to call you and left you a message. I am currently out of town but know you have been emailing the office concerning your issue with your pump. I am sorry you are dealing with this. I want to let you know that the warranty we sent with you was the information we got from liberty at the time. Im not sure if they will warranty the pump or not and happy to look into this when I return back to work on Monday. However, even if they do stand by warranty it will only cover the pump and not any labor to repair. Their warranties only cover the pump itself. I called the plumber who installed this pump and they no longer sell liberty and as they told you I believe liberty would never cover their labor to repair. My advise would be to contact a plumber directly who can service they pump and have them repair and document everything so that when you deal with liberty you can pass this along to them. I will help you deal with liberty when I return. This is not a nc exteriors warranty issue or the plumbers but the manufacturers warranty issue. Again, I will help anyway I can but you will need to call a plumber for repair thanks *** so, here I’m advised to pay out of pocket for everything and rely on them to help me be reimbursed at a later date. If they had given me any accurate information or decent customer service up until this point, I might have done that. At this point, I am communicating with them only through emails because I can’t trust what I’m being told. Wednesday March 27, 2019 4:41 PM From: [email protected] To: [email protected] Thanks for getting back to me, XXXXX. I got Liberty's phone number off the internet and called. The gentleman I s"

"My name is David Turbyfill and I am a Realtor in Boone and former licensed GC. I met Erin and Clint and their skilled employees in 2010 building high end custom homes. We worked on multi-million dollar homes projects side by side and it gave me a very critical eye for what skilled labor looks like. When I started selling homes in 2016 I found many log homes on the market had deferred maintenance issues. I knew exactly who to call. I have many clients that have utilized their services to protect their investment and are always so thankful for the recommendation. Log Home Maintenance does the very best job because they are specialists. I will continue to send my clients, friends, and family to them for chinking, blasting, and log repair. When I can make these kind of recommendations to clients, they are clients for life. Thank you Log Home Maintenance!"

"They came in on time, on budget and cleaned up after themselves extremely well. We paid half up front an half on completion. We have a very large roof."